16. I --WANT TO SPEAK WITH YOU.
I -WANT-- TO SPEAK WITH YOU.
I WANT -TO SPEAK-- WITH YOU.
I WANT TO SPEAK -WITH --YOU.
I WANT TO SPEAK WITH -YOU.--
Tone
21. Conflict
Disagreement through which the
parties involved identify a “threat” to
their needs, interests or concerns.
Five methods to handle conflict:
Running away
Being cooperative to the other party
Defeating the other party
Winning a little/ losing a little
Co-operating
Conflict
22. Speaking
◦ Know what you want to say
◦ Control Fear
◦ Stop Talking and Listen
◦ Think before you talk
◦ Believe in your message
◦ Repeat Major Points
◦ Find Out what your Listener wants
Communication
23. Body Language
Speaks
About subconscious
status of mind
Conscious Mind Speak with
Words