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Improving Communication
Skills
SBMC

www.shreebalajieducation.com
A Thought
A man is seldom better than his conversation
- German Proverb

www.shreebalajieducation.com
Communication Skills Overview
Effective communication skills are a
critical element in your career and
personal lives.

We...
What is Communication?
Communication is the process of sending and
receiving information among people…
Feedback

sender

r...
Most common ways to communicate

ing
peak
S

Writing

es
mag
lI
isua
V

Bod
y

www.shreebalajieducation.com

La n

gua
ge
Communication Goals
To change behavior

To get and give
Information

To persuade

To get action

To ensure understanding
Distortions in Communication

www.shreebalajieducation.com
We need to improve communication... as
70 % of our communication efforts are:
• misunderstood
• misinterpreted
• rejected
...
Critical success factor
The majority of your perceived ability comes from
how you communicate
55% Tonal

38% Visual
7% Ver...
Listening and Speaking are used a lot…
50%
45%

45%
40%
35%
30%

30%
25%
20%

16%

15%
10%

9%

5%
0%
Writing

Reading

Sp...
… But not taught enough
50%
45%

45%

Am
ou
nt
tau
gh

40%
35%
30%
25%
20%

30%

t

16%

15%
10%

9%

5%
0%
Writing

Readi...
Common Communication Errors:
• Finishing others’ sentences
• Preparing our response before someone has
completed speaking
...
A Good Algorithm
Communication is a two way process!
In order to have good communication:
• Listen to Understand
• Underst...
How can it be improved
•
•
•
•

Recognition
Pavlov study
Not being judgmental
Stop egocentric communication

www.shreebala...
What today’s workshop can achieve
• Provide ‘knowledge’ about communication
• Give insight on ‘skills’ needed
• Suggest wa...
Observe

PARIS
IN THE
THE SPRING

GOD IS NOWHERE

www.shreebalajieducation.com
Why is communication important
•
•
•
•
•

Inspires confidence
Builds respect in business and social life
Helps make friend...
Essentials of good communication
• Knowledge
– Spontaneity in conversation
– Level of conversation

• Organising your thou...
How to be an active listener
•
•
•
•
•

Set the stage
Ensure mutual understanding
Understand body language
Suspend judgmen...
Techniques to improve listening skills
SUMMARIZE
SUMMARIZE

PARAPHRASE
PARAPHRASE
Restate what was
Restate what was
said i...
Two basic types of questions
1. Closed questions:
– Get a one-word response and inhibit thought.
– Questions begin with wh...
Practice Questioning
•

Rephrase the following closed questions to
make them open-ended:

1.
2.
3.
4.
5.

Are you feeling ...
Adding colour to communication

www.shreebalajieducation.com
Adding colour to communication
• Images – Describe,
relive
• Show, don’t tell
• Use audience’s senses
– Sight
– Sound
– To...
Improving communication
•
•
•
•
•
•
•
•

Don’t use cliches
Brevity
Sincerity
Don’t praise yourself
Avoid argument
Be tactf...
Practice
• For distinct enunciation, every word, every syllable,
every sound, must be given it proper form and value.
• Th...
Ways to gain effective conversation
•
•
•
•
•
•

Good use of English – avoid errors
Improved vocabulary – overlook v overs...
Public Speaking

www.shreebalajieducation.com
What does the graphic tell you about this
speaker

www.shreebalajieducation.com
The 5-P‘s
•
•
•
•
•

Prior
Preparation
Prevents
Poor
Performance

www.shreebalajieducation.com
From effective conversation to speech
• Overcoming Fear
– #1 fear

• Idea of speech
– Know your subject

• Know the audien...
Developing Your Presentation
•
•
•
•

What is your goal?
Research your topic
Develop an outline
Create or locate learning ...
AIDA
ttention

nterest

esire

ction

POWERFUL opener

CLEAR connector

MAIN BODY

POWERFUL close
AIDA
ttention

nterest

esire

Establish credentials
(Me, You, What)
Key point
Create +ve expectations
Paint the future be...
Developing Your Presentation
Making the Presentation Interesting
•
•
•
•
•

Informative
Fun
Variety
Energy
Audience Intera...
Practicing Your Presentation
• Simulate the
presentation setting
– Practice aloud
– Practice standing up

• Time your pres...
Presenting
• Stage fright
– Feelings follow action

•
•
•
•
•
•

Talk ‘to’, not ‘at’
Eye contact
Don’t judge your audience...
Summary
He who fails to prepare, prepares to fail!

www.shreebalajieducation.com
Thank You

www.shreebalajieducation.com
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Communication skills-2

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Communication skills-2

  1. 1. Improving Communication Skills SBMC www.shreebalajieducation.com
  2. 2. A Thought A man is seldom better than his conversation - German Proverb www.shreebalajieducation.com
  3. 3. Communication Skills Overview Effective communication skills are a critical element in your career and personal lives. We all must use a variety of communication techniques to both understand and be understood.
  4. 4. What is Communication? Communication is the process of sending and receiving information among people… Feedback sender receiver Encode Medium SENDER Decode RECEIVER www.shreebalajieducation.com
  5. 5. Most common ways to communicate ing peak S Writing es mag lI isua V Bod y www.shreebalajieducation.com La n gua ge
  6. 6. Communication Goals To change behavior To get and give Information To persuade To get action To ensure understanding
  7. 7. Distortions in Communication www.shreebalajieducation.com
  8. 8. We need to improve communication... as 70 % of our communication efforts are: • misunderstood • misinterpreted • rejected • distorted or • not heard 6 people talking in a 2 people conversation!!
  9. 9. Critical success factor The majority of your perceived ability comes from how you communicate 55% Tonal 38% Visual 7% Verbal 93% of all Communication is non verbal - SKILL
  10. 10. Listening and Speaking are used a lot… 50% 45% 45% 40% 35% 30% 30% 25% 20% 16% 15% 10% 9% 5% 0% Writing Reading Speaking www.shreebalajieducation.com Listening
  11. 11. … But not taught enough 50% 45% 45% Am ou nt tau gh 40% 35% 30% 25% 20% 30% t 16% 15% 10% 9% 5% 0% Writing Reading Speaking www.shreebalajieducation.com Listening
  12. 12. Common Communication Errors: • Finishing others’ sentences • Preparing our response before someone has completed speaking • Multitasking while ‘listening’ • Filtering content or meaning based on the speaker • Speaking for others (we…) www.shreebalajieducation.com
  13. 13. A Good Algorithm Communication is a two way process! In order to have good communication: • Listen to Understand • Understand before speaking • Speak to be understood • Seek understanding before proceeding • Repeat www.shreebalajieducation.com
  14. 14. How can it be improved • • • • Recognition Pavlov study Not being judgmental Stop egocentric communication www.shreebalajieducation.com
  15. 15. What today’s workshop can achieve • Provide ‘knowledge’ about communication • Give insight on ‘skills’ needed • Suggest ways of going about it What you need to do: • Learn the tools • Take up every opportunity • Practice, Practice, Practice! www.shreebalajieducation.com
  16. 16. Observe PARIS IN THE THE SPRING GOD IS NOWHERE www.shreebalajieducation.com
  17. 17. Why is communication important • • • • • Inspires confidence Builds respect in business and social life Helps make friends Develops a distinct personality Reveals your ability to others www.shreebalajieducation.com
  18. 18. Essentials of good communication • Knowledge – Spontaneity in conversation – Level of conversation • Organising your thoughts • Participating in discussions • Body Language – Show v Tell • Being a good listener – Listening v hearing www.shreebalajieducation.com
  19. 19. How to be an active listener • • • • • Set the stage Ensure mutual understanding Understand body language Suspend judgment Behaviors that hinder effective listening – – – – – – Act distracted (look at your watch!) Tell your own story without acknowledging theirs Give no response Invalidate response, be negative Interrupt Criticize www.shreebalajieducation.com
  20. 20. Techniques to improve listening skills SUMMARIZE SUMMARIZE PARAPHRASE PARAPHRASE Restate what was Restate what was said in your own said in your own words words Pull together Pull together the main points the main points of a speaker of a speaker QUESTION QUESTION Challenge speaker Challenge speaker to think further, to think further, clarifying both your clarifying both your and their and their understanding understanding www.shreebalajieducation.com
  21. 21. Two basic types of questions 1. Closed questions: – Get a one-word response and inhibit thought. – Questions begin with who, when and which 1. Open-ended questions: – Invite unique thought, reflection or an explanation. – Questions begin with how, what and how come (not why!). www.shreebalajieducation.com
  22. 22. Practice Questioning • Rephrase the following closed questions to make them open-ended: 1. 2. 3. 4. 5. Are you feeling tired? Isn’t it a nice day? Was the last activity useful? Is there anything bothering you? So everything is fine, then? www.shreebalajieducation.com
  23. 23. Adding colour to communication www.shreebalajieducation.com
  24. 24. Adding colour to communication • Images – Describe, relive • Show, don’t tell • Use audience’s senses – Sight – Sound – Touch – Taste – Smell www.shreebalajieducation.com
  25. 25. Improving communication • • • • • • • • Don’t use cliches Brevity Sincerity Don’t praise yourself Avoid argument Be tactful Silence Enunciation – Clear, loud, syllables. Flexibility of tone www.shreebalajieducation.com
  26. 26. Practice • For distinct enunciation, every word, every syllable, every sound, must be given it proper form and value. • Think of the mouth chamber as a mold, in which the correct form is given to every sound. • Will you please move your lips more noticeably? • The teeth should never be kept closed in speech. • Through practices, we can learn to speak more rapidly, but still with perfect distinctness www.shreebalajieducation.com
  27. 27. Ways to gain effective conversation • • • • • • Good use of English – avoid errors Improved vocabulary – overlook v oversee Avoid old phrases Use humour Add interesting story Improve clarity of voice – practice www.shreebalajieducation.com
  28. 28. Public Speaking www.shreebalajieducation.com
  29. 29. What does the graphic tell you about this speaker www.shreebalajieducation.com
  30. 30. The 5-P‘s • • • • • Prior Preparation Prevents Poor Performance www.shreebalajieducation.com
  31. 31. From effective conversation to speech • Overcoming Fear – #1 fear • Idea of speech – Know your subject • Know the audience – Target their interest • Organising the speech – Tell them… www.shreebalajieducation.com
  32. 32. Developing Your Presentation • • • • What is your goal? Research your topic Develop an outline Create or locate learning aids
  33. 33. AIDA ttention nterest esire ction POWERFUL opener CLEAR connector MAIN BODY POWERFUL close
  34. 34. AIDA ttention nterest esire Establish credentials (Me, You, What) Key point Create +ve expectations Paint the future benefits WIFM The facts The facts  3  advantages  benefits Me, You, What is required ction www.shreebalajieducation.com
  35. 35. Developing Your Presentation Making the Presentation Interesting • • • • • Informative Fun Variety Energy Audience Interaction
  36. 36. Practicing Your Presentation • Simulate the presentation setting – Practice aloud – Practice standing up • Time your presentation • Memorize your opening few sentences • Watch yourself in a mirror
  37. 37. Presenting • Stage fright – Feelings follow action • • • • • • Talk ‘to’, not ‘at’ Eye contact Don’t judge your audience Pause Volume Pace www.shreebalajieducation.com
  38. 38. Summary He who fails to prepare, prepares to fail! www.shreebalajieducation.com
  39. 39. Thank You www.shreebalajieducation.com

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