Sources: http://www.projectmanagementdocs.com/templates/Communications%20Management%20Plan.pdf last accessed 12.14.2011 F2 Process Improvement Toolkit: https://f2.washington.edu/sm/sites/default/files/training-materials/PI/PI%20Toolkit%20Feb%202010.pdf last accessed 12.13.2011 Implementation Communication Plans Determining who will communicate what to whom and when Implementation communication plans can help bring about the successful implementation of a solution or project. Appropriate implementation and communication plans increase the probability of stakeholder buy-in. The Plan will list necessary steps for the implementation communication, provide a mechanism for tracking progress, and document who should be notified and when. How To Use the Tool: Several questions must be answered by the owner in order to lay the groundwork for implementation and communication. Among those are the following:  Whom do we want to reach?  What do we want them to do differently from the current situation?  What is the benefit of doing so?  What are the obstacles to doing so? How will we deal with them?  What is the primary key message to be communicated?  What types of media will we use to communicate? When will we communicate? The following steps are commonly utilized to construct an implementation or communication plan:  List the steps that need to be completed.  Determine who is responsible for each step.  Decide on a realistic completion date for each step.  Update the tool as the status changes and communicate to all who need to know. An simple general communication/implementation plan can be constructed as shown below: Service to be Implemented: Action Step Responsible Person(s) Complete By Status/Date 1. 2. 3. 4. 5. 6. 7. 8. 9. Implementation / Communication Plan Sources: http://www.projectmanagementdocs.com/templates/Communications%20Management%20Plan.pdf last accessed 12.14.2011 F2 Process Improvement Toolkit: https://f2.washington.edu/sm/sites/default/files/training-materials/PI/PI%20Toolkit%20Feb%202010.pdf last accessed 12.13.2011 For a project, the purpose of the communications plan is to define the communication requirements for the project and how information will be distributed. The communications plan defines the following:  Communication requirements based on roles  What information will be communicated  How the information will be communicated  When will information be distributed  Who does the communication  Who receives the communication This plan sets the communications framework for this project. It serves as a guide for communications throughout the life of the project and will be updated as communication needs change. This plan identifies and defines the roles of persons involved in this project. It also includes a com.

1. Sources:
http://www.projectmanagementdocs.com/templates/Communicat
ions%20Management%20Plan.pdf last accessed 12.14.2011
F2 Process Improvement Toolkit:
https://f2.washington.edu/sm/sites/default/files/training-
materials/PI/PI%20Toolkit%20Feb%202010.pdf
last accessed 12.13.2011
Implementation Communication Plans
Determining who will communicate what to whom and when
Implementation communication plans can help bring about the
successful implementation of a solution or project.
Appropriate implementation and communication plans increase
the probability of stakeholder buy-in. The Plan will
list necessary steps for the implementation communication,
provide a mechanism for tracking progress, and
document who should be notified and when.
How To Use the Tool:
Several questions must be answered by the owner in order to lay
the groundwork for implementation and

2. communication. Among those are the following:
situation?
to doing so? How will we deal with
them?
we communicate?
The following steps are commonly utilized to construct an
implementation or communication plan:
who need to know.
An simple general communication/implementation plan can be
constructed as shown below:
Service to be Implemented:
Action Step Responsible Person(s) Complete By Status/Date
1.
2.
3.
4.

3. 5.
6.
7.
8.
9.
Implementation / Communication Plan
Sources:
http://www.projectmanagementdocs.com/templates/Communicat
ions%20Management%20Plan.pdf last accessed 12.14.2011
F2 Process Improvement Toolkit:
https://f2.washington.edu/sm/sites/default/files/training-
materials/PI/PI%20Toolkit%20Feb%202010.pdf
last accessed 12.13.2011
For a project, the purpose of the communications plan is to
define the communication requirements for the project and
how information will be distributed. The communications plan
defines the following:

4. munication
This plan sets the communications framework for this project. It
serves as a guide for communications throughout the
life of the project and will be updated as communication needs
change. This plan identifies and defines the roles of
persons involved in this project. It also includes a
communications matrix which maps the communication
requirements
of this project. An in-depth guide for conducting meetings
details both the communications rules and how the meetings
will be conducted, ensuring successful meetings. A project team
directory is included to provide contact information for
all stakeholders directly involved in the project.
The Project Manager takes a proactive role in ensuring effective
communications on this project. The communications
requirements are documented in the Communications Matrix
presented below. The Communications Matrix will be
used as the guide for what information to communicate, who is
to do the communicating, when to communicate it and
to whom to communicate. More complex projects will likely
need a more complex implementation and communication
plan. An example with the detail needed to track the project is
shown below:
Topic: Project XYZ
Communication
Type

5. Objective of Communication Medium to Use Frequency
Audience Owner Deliverable(s)
Project Kickoff
Meeting
- Intro project
- Intro team
- Review project objectives
- Review mgmt approach
In person One Time
- Project sponsor
- Project team
- Project manager
- Selected stakeholders
Project
Manager
- Agenda
- Meeting minutes
- Outline of project
Status Meeting

6. etc.
Example Communication Plan