1. RADHIKA MAHESHWARI
Mobile: +91-9971774343 ~ Email: radhika2111@gmail.com
PROFESSIONAL SUMMARY
Responsible for ensuring successful operational support to Client Facing teams to enable smooth delivery
and operational compliance. For the execution of financial, administrative, people management,
organizational, processes and procedures required for the smooth and effective operation of an account.
Additionally, responsible for sharing knowledge, supervising and coaching Associates in the team.
Knowledge and Experience in Finance & Accounts, Accounts Payable, Accounts Receivables, End to End
Invoice Processing, Financial Analysis &, Month End Provision, Vendor Payments, Preparation of MIS
reports, Data Analysis using MS Excel (Lookups, Pivot Table, SUMIFs, and Macro). Salesforce, Oracle,
Management reporting tool.
EMPLOYMENT SCAN
Organization: Sapient Consulting (Global Markets)
Duration: August – 2012 - till date
Last Designation: Senior Associate
Responsibilities
1. Operations Support
 Ensure maintenance of status of invoice approval, generation and collections efforts.
In conjunction with this, troubleshooting any ad hoc issues
 Manage regular maintenance of Oracle updates, staffing plans and project related
information – such as billing address and client PO numbers
 Work with multiple teams to help ensure business processes, reported metrics, and
procedures meet expectations
 Partner with Account Leadership to define specific custom operations support
required, develop operational support plan for their accounts
 Assist in implementing and evaluating standard business processes
 Help define and validate new and existing operational metrics
 Proactively report operational, financial issues and concerns and help mitigate them
e.g. invoice issue resolution
 Validation of invoices and tracking collection
 Supervision & maintenance of status of invoice approval, generation and collections
efforts.
 Support client teams through various Sapient operational processes and ensure
adherence
 Update and maintain Oracle Staffing Management Tool with relevant plans and
needs
 Coordinate and support quarter and year end closing activities for key account teams

2. 2. Reporting & Data Analysis
 Prepare financial / project review data and/or presentations for Client relationship
leaders
 Create project budget reports and other financial reports and undertake data analysis
 Create and analyze reports to track status, issues and risks and report the major risks
and issues to the Project leadership
 Drive issue and risk resolution solutions to ensure effective delivery by managing
operational tasks
 Create Business unit wide reports and provide insights using KPIs and other metrics.
 Analyze attrition and exit trends from business unit wide data and provide
meaningful suggestions to the Leadership team.
 Assist Project Managers with analyzingreports at various levels with respect to KPIs.
 Review, create and assist with various trackers and ad hoc reports
 Preparing weekly/monthly/quarterly dashboards for visibility of key stakeholders
that include all open items that need immediate action.
3. Client & Stakeholder Management
 Assist and partner with Account Leadership in managing client relationships and
preparing for client meetings
 Maintain relationships with Client’s internal operations teams (as required)
 Manage third-party partner and/or vendor relationships, as necessary
 Manage relationships with Account Leads across geographies in a GDD project
 Build strong working relationship with internal stakeholders (capability teams,
contractor teams, IT, people success including Staffing, and Hiring, Office Services,
C2C, Finance and external stakeholders (vendors, clients etc.)
 Effectively work with internal teams to resolve issues, do root cause analysis and
understand options to meet requirements
 Negotiate potentially contentious topics with stakeholders, with a clearly articulated
current Ops position
 Maintain relationships with Client’s internal operations teams
 Leading weekly & monthly calls with the Client Executive and project PMs.
 Single point of contact for CE for all business ops related issues.
4. People Management
 Supervise 1-2 team members
 Coach and mentor team members in their day to day activities as required
 Guide team members and provide input on best practices, solutions to problems
 Organize work for team members with different roles and be accountable for a key
functional area with multiple processes/track requirements, execute with high level
efficiency with minimal errors and delay on process and requirements.
 Proactively assessingBackups, and potential succession within team and own Career
planningwith supervisor
 Lead Team Ramp-ups and other team integration activities
 Provide coaching to others while aligning self to company’s objectives in order to
help others relate their work to the success of Team/BU operational metrics
 Organize and promote team activities to foster community building

3. 5. Invoicing & Receivables
 Creating Client entities in Sapient systems, receiving information from client on
emails and updating addresses, Billing information, payment terms according to
contracts.
 Preparing Invoice reconciliations that will ensure Invoices are accurate and sending
the same information to various stakeholders like Client and Billing team for correct
invoice generation.
 Ensuring Invoices are generated timely in Oracle Application.
 Ensuring Invoicing is done according to the terms mentioned in the
agreement/contract
 Ensuring client has received invoices and following up for payment processing and
mitigating other issues that may arise
 Co-coordinating with several teams at the same time like Finance, Billing, Collections,
Deal Administration Team, Revenue Recognition Team and Delivery Partners.
 Communicating with US clients on a regular basis.
 Single point of contact for CE for all business ops related issues.
6. Forecast Management
 Ensuring that Client forecast is most accurate and depicts the true demand, taking
into consideration the upcoming pipeline and cleaning up lost projects, adding up
new opportunities and maintaining the probabilities as client progresses with the
deal.
Organization: J. K. Cement Limited
Duration: March-2010 – July - 2012
Last Designation: Accounts Officer
Responsibilities
 Receivables Accounting. (Order Processing, Invoicing, Raising Dr. & Cr. Notes, Deposit
Entries of Cheques/DD’s, RTGS in SAP)
 Payables Accounting. (Secondary Freight, Handling, Liaising, Octroi, Rent etc.)
 MIS Reports - overall responsibility for preparation of the management reports.
 Dealing with Transporters to ensure timely submission of claims.
 Stock updation and Reconciliation, Preparing Stock Reconciliation Reports in SAP.
 Review and control of ‘C’ & ‘I’ Forms Pendency.
 Working on SAP FICO & SD module.

4.  Preparation of Age-wise Statement for Company’s Outstanding.
 Preparation and review of Freight and Imprest Expenses estimates on a regular basis.
 Trend Analysis related to Freight and Depot Expenses.
 Vendor Payments for all expenses related to Grey Cement Division.
 Vendor and Customer Account Reconciliation.
 Continuous evaluation of SAP process/programs (Finance Module) and giving
feedback/suggestions to the management.
Achievements
 Secured the First Position in PGDM Full Time Course 2008-10,GHS-IMR, Kanpur.
 Proactively identified potential issues in the Non Billable cost to the project by assessing
high level data analysis and brought down the cost immensely.
 Joined as Management Trainee – Accounts and became a part of SAP Technical
Management team within 3 Months of working.
 Build a good pool of operational knowledge of SAP.
DETAILS OF SUMMER INTERNSHIP PROJECT
Organization: DSM Advisory Services Private Limited
Duration 6 Weeks
Project Title:Pricing of Compressed Natural Gas (CNG) and Piped Natural Gas (PNG) in
Kanpur.
Job Assigned
 Preparing Balance Sheet Projection for Central U.P. Gas Limited (CUGL).
 Assessing the Viability of PNG Distribution in Kanpur on Stand Alone Basis.
QUALIFICATIONS AND CERTIFICATIONS
Course Year Percentage University / Institution
PGDM 2008-2010 75% Dr.Gaur Hari Singhania Institute
of Management &Research,
Kanpur.
NCFM 2009 100% NSE’s Certification in Financial
Management
B. Com. 2004-2007 64% CSJM University

5. XII 2004 93%
St.Mary’s Convent High School,
Kanpur
X 2002 74% St.Mary’s Convent High School,
Kanpur
TECHNICAL SKILLS
Category Description
Domains Finance & Accounts
Tools & Toolkit Good command over Windows, MS-Office, SAP-FICO &SD and
other Computer Applications.
Credits:
 Successfully cleared the Financial Market- Beginners Module of the NCFM with
100% marks.
 Successfully cleared the Securities Market - Basic Module of the NCFM with 78%
marks. (NCFM-NSE’s Certification in Financial Management).
 Participated in a “Blind Free Zone Project” organized by Dr. Gaur Hari Singhania
Institute of Management and Research, Kanpur in conjunction with R. K. Devi Eye
Hospital, Kanpur.
Date of Birth: 30th Mar 1986
Nationality: Indian
I bear passion for growth and hard work. I look forward to serving a professionally
managed organisation. All the above information is true and authentic to my knowledge.
With Regards,
Radhika Maheshwari Dixit