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Definition
• A planning process designed to assure
that all brand contacts received by a
customer or prospect for a product,
service, or organization are relevant to that
person and consistent over time.
Coordinating
Media
Implementing
Communication
Companies
Created by
Vignaesh Muthukumaar,
IIT Kanpur,
during an internship with
Prof. Sameer Mathur,
IIM Lucknow,
www.iiminternship.com

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