Drivers and barriers to e-government adoption an employee perspectives

1. EUROASIA Congress on Scientific Researches and Recent Trends-VII
Baku Eurasian University, AZERBAIJAN
December 6-7-8, 2020
Preeti Bhaskar and Dr. Muddu Vinay
ICFAI Business School, ICFAI University, Dehradun, Uttarakhand, India
DRIVERS AND BARRIERS TO E-GOVERNMENT ADOPTION:
AN EMPLOYEE PERSPECTIVES

2. Agenda
Introduction
Objective of the study
Research Methodology
Results and discussion
01
02
03
04
.
Conclusion
05

3. E-
government

4. • The United Nations promotes e-government for good
governance for achieving Sustainable Development Goals
– 2030.
• In order to contribute to the Sustainable Development
Goals, several countries are making sincere efforts to
create an environment to promote e-government.
• The key objectives of e-government are to exchange
information and provide quality services at a reduced
cost, enhance connectivity with citizens, companies,
government staff, and make the system transparent and
effective.
• Despite the significant growth of e-government it has not
been successfully adopted by employees. Employees play
a crucial role in the successful implementation of e-
government.
Introduction

5. This paper seeks to understand the
employee's perspectives by discussing
drivers and barriers to adopt e-government
through a systematic literature review.
Objective of the study

6. Bibliometric
analysis
Preferred
Reporting Items
for Systematic
Reviews and
Meta-Analyses
(PRISMA)
SCOPUS database
Methodology

7. Stage – 1
Searching the academic database
Records Identify through a database with
keywords
n=78
Stage – 2
Visualizing examination
First Screening
n=78
Stage – 3
Analyzing the contents
Paper included in a systematic review
n=27
Academic Database: SCOPUS Documents:
Research Article, review paper, book,
editorial, book chapter conference papers
Date of extraction: 7 / September /2020
n=78
Elimination of unrelated paper, book, book
chapters, conference paper, and editorial
n=27
Screening
Eligibility
Included
Identification

8. Type of Document Number
Articles 35
Book Chapter 7
Review 3
Conference Paper 27
Conference Review 5
Book 1
Grand Total 78
A visualizing examination was conducted for the conditions of inclusion for
the articles for further reviews. Unrelated paper, duplicated paper, book, book
chapters, conference paper and editorial were eliminated. We imposed few
conditions for the inclusion of articles for further study.
The first condition is that the article should be published in English language;
Second condition is it should not be the part of “article in press”, “conference
review”, “conference paper”, “book chapter” and “book”.
Third condition is that the article should discuss and examines e-government
adoption among employees. The papers were omitted if they did not discuss
any of the three conditions. Based on the above-specified inclusion criteria all
papers were screened carefully.
Finally, 27 (n = 78) articles met the three conditions that were selected for
further study

9. Year-wise Number of Publications
Year No. of Publications
2008 1
2009 2
2010 1
2011 2
2012 2
2013 2
2014 3
2015 3
2016 2
2017 6
2018 1
2019 2
2020 0
Grand Total 27
4
3
2
2
2
2
1
1
1
1
1
1
1
1
1
1
1
1
United Kingdom
Malaysia
Greece
Taiwan
Iran
Jordan
India
Australia
Slovenia
Portugal
Croatia
Indonesia
Mauritius
Botswana
Oman
Pakistan
Jordan
Kuwait
Publication count
Countries
Country-wise number of Publications

10. International Journal of Electronic Government Research
Transforming Government: People, Process and Policy
International Journal of Business Information Systems
Journal of Global Information Management
International Journal of Information Systems and Change Management
Corporate Ownership and Control
Electronic Government
Government Information Quarterly
Journal of Environmental Protection and Ecology
Humanities and Social Sciences Reviews
Information Development
International Review of Management and Marketing
International Journal of Applied Business and Economic Research
World Applied Sciences Journal
Journal of Organizational Change Management
Asian Economic and Financial Review
Journal of Theoretical and Applied Information Technology
International Journal of E-Adoption
Jurnal Teknologi (Sciences and Engineering)
International Journal of Advanced Science and Technology
Journal of Systems and Information Technology
4
3
2
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
Number of publications
Source
Title
List of Journals with number of articles published

11. 0
10
20
30
40
50
60
70
2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020
Citation
Count
Year
Year- wise citation of Publications
0
1
2
3
4
5
6
7
2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020
No.
of
Publications
Year
Year- wise number of Publications

12. Barriers of e-government adoption among employees
• Operational barriers
• Technological barriers
• Lack of awareness
• Policy barriers
• Capable IT employees
• Cultural barriers
• Lack of computer Digital literacy
• End-user barriers
• Lack of training
• Political barriers
• Lack of technical support
• Poor internet
• connectivity
• Security feature
• Service quality factors
• Lack of self-efficacy
• Social barriers
• Stakeholder’s barriers
• Strategic barriers
• Lack of trust
• System quality factors
• Website quality

13. Enablers of e-government adoption among employees
• Public-private partnership model
• Top management support
• National policy
• Technical support staff
• Organization culture
• Creating awareness
• Facilitating conditions
• Financial support
• Legal support
• Socio-demographic factors
• Organization strategy

14. • The research has attempted to conduct a systematic
literature review to identify barriers and enablers of
adopting e-government among employees
• The systematic review of literature clearly depicts that
there is a dearth of literature in this area, which needs to be
addressed at the earliest by the researchers to make e-
government adoption successful among employees.
• On the basis of the systematic review of literature it can be
concluded that most of the studies have been conducted to
explore barriers of e-government adoption among
employees.
• Very limited research has been conducted on enablers of e-
government adoption among employees.
• The findings of the study are extremely relevant for
policymakers to formulate the strategic framework for
adopting e-government among employees for the
successful implementation of e-government.

15. EUROASIA Congress on Scientific Researches and Recent Trends-VII
Baku Eurasian University, AZERBAIJAN
December 6-7-8, 2020
Preeti Bhaskar and Dr. Muddu Vinay
ICFAI Business School, ICFAI University, Dehradun, Uttarakhand, India