1. Industry Best Practices
And
The Coveted Certifications
i.e. ITIL, PRINCE2, PMP, Agile, Six Sigma
Dr. Pratul Sharma, Ph.D. IIT Delhi
Chief Mentor Vedang Software
ITIL® Expert, PMP, PRINCE2, PRINCE2 Agile CSM, 6 Sigma
ceo@vedangsoftware.com +91 98994 26283

2. Company Confidential
Let us know each other:

3. Company Confidential
Know Your Mentor
 Education
– BE NIT Surat (Electrical Engg), M.Tech IIT Delhi (Behavioral Sciences), Ph.D. IIT Delhi
(Use of Computers in Education)
 More than 2 decades - Industry Experience
– NIIT Ltd, Network Programs, Nucleus Software GrapeCity Inc, Birlasoft Inc, New
Horizons India Ltd & Vedang Software
 Roles
– Courseware Developer, Software Developer – NIIT
– Project & Program Management – IT Software
– Training & Knowledge Management - BFSI
– Software Development & Delivery – Japanese MNC
– Process Consultant – Japanese MNC
– Campus Recruitment & Birlasoft Academy
– Finally got freedom after being a CTO with large training major
– And Now Retired:-  Mentor & Consultant – IT / ITES businesses
 What am I doing Now?
– Accredited Trainer & Consultant for Project Management & IT Service Management
• Chief Mentor Vedang Software (www.vedangsoftware.com)
– Accredited Examination Center for ITIL, PRINCE2, ISO and others
– Associated Partner / Guest Faculty
• Eagles Eye, Mauritius
• Think Smart LLC Bahrain
• Various educational institutes in India
– And Technology Consultant Vedang Jyotish (www.vedangjyotish.com)

4. Company Confidential
About this Session!!
 Understanding
 Industry Best Practices
 Projects Vs Operations
 Project Management
 Service Management
 The prevalent best practices
 The associated industry certifications

5. Company Confidential
Industry Best Practices
 What is a Best (now called Good) Practice
– ISO
– CMM & CMMi
– ITIL / PRINCE2 / PMP and even ISO
• Paradigm shift
– An organization can only be as strong as the people
working with it
• Bottom up approach

6. Company Confidential
Projects Vs Operations
Projects Operations
• PMP (PMI.org)
• PRINCE2 ITIL
– Foundation Foundation
– Practitioner Intermediate
– Professional Expert
• PMI-ACP
• PRINCE2 Agile
• CSM
• Most of the businesses moving towards service
• A lot of business happening with EU

7. Company Confidential
Typical Project Management
 A temporary endeavor to create a
business product or service
SCOPE
Q
Have you heard about?
CCB –
Change Control Board

8. Company Confidential
Why do we do Projects?
 Output >> Outcome >> Benefits
Hand it over to
Operations

9. Company Confidential
Project Management
 Portfolio >> Programme >> Project

10. Company Confidential
PM Best Practices
 PMBOK
– From PMI.org US
 PRINCE2
– Projects IN Controlled Environment
– From Axelos (originally from OGC)
 Scrum, Lean, TDD, FDD, XP etc
 Agile
– PMI ACP – Agile Certified Practitioner
– PRINCE2 Agile

11. Company Confidential
Service Management
 Service & Service Outlook
 The story of a little boy
 Thinking with the totality of User’s Experience

12. Company Confidential
Service Management
 Means of delivering value to customers
– Without the ownership of costs & risks
• Let’s take a taxi from here to Airport

13. Company Confidential
IT Service Management

14. Company Confidential
IT Down Business Down
 I am sorry Sir! I can’t deposit your money in to your account
 The system is down 

15. Company Confidential
Business Process for a Layman
 The core business of an organization
 For a bank
 Saving A/c, Current A/c, Lending, Credit
Cards, ATM, Internet Banking, Mobile
Banking and…
 A University
 Admissions, Academic, Examinations..
 Retail
 Procurement, Marketing, Selling,..
 Travel
 Ticketing, Cargo…
Logical Business
Units of an organization

16. Company Confidential
Connecting BP & ITSM
Business
Processes
BP 1
SB A/C
BP 1
CA A/C
BP 1
ATM
BP 1
Internet
Banking
BP 1
Mobile
Banking
BP 1
Deposits
IT Services ITS 1
http
ITS 2
ftp
ITS 3
XML
ITS 4
VISA
ITS 5
DTS
ITS 6
N/WS
Depend on
Components
(Cis)
CI 1
HWS
CI 2
SW
CI 3
Router
CI 4
Person
CI5
Space
CI 6
License
s
Depend on
Relationships exist amongst CIs

17. Company Confidential
ITSM Best Practice
 Most commonly used IT Service
Management best practice
– IT Infrastructure Library
• Version 2.0
• Version 3.0
• 2011 Update
– 3 Levels of certification
• Foundation
• Intermediate
• Expert

18. Company Confidential
ITSM Lifecycle
 The Lifecycle
– Lets build and run LDC
BB
MCS
MS 1
MS 2
MS 3

19. Company Confidential
Prevalent Industry Certifications
Project Management
• PMP Based on PMBOK from PMI.org
• PRINCE2 Foundation & Practitioner
• PMI ACP, PRINCE2 Agile, Scrum Master
IT Service Management
• ITIL Foundation
• ITIL Intermediate
• ITIL Expert
Other Best Practices
• Six Sigma
• COBIT
• ISO 20k, ISO 27k etc

20. Company Confidential
Bloom’s Taxonomy
Create
Synthesis
Analysis
Application
Comprehension
Knowledge
Expert /
Professional
Intermediate /
Practitioner
Foundation

21. Company Confidential
Project Management
 PMP Certification based on PMBOK
– Most coveted by Project Managers
– Widely applicable in US
– Requires
• A graduate degree
• 35 contact hours training
• 4500 hours project management experience
– Examination at prometric test center
• 200 Questions (175 marked), 4 hours
– Effort required – 1 to 6 months

22. Company Confidential
Project Management
 PRINCE 2
– Project Management methodology from UK
– Most projects having any relationship with EU
follow PRINCE2
– Two levels
• Foundation – 75 Questions, 1 hour, close book
• Practitioner – 80 Questions, 2.5 hour, open book
– Exam at Accredited Exam Organization
– No pre-requisites
– Effort required – Less than a week

23. Company Confidential
IT Service Management
 ITIL
– The only service management framework today
– Majorly adopted by service industry
– Three Levels
• Foundation – 40 Questions, 1 hour, close book
• Intermediate – 8 Questions, 1.5 hour, close book
• Expert – 10 Questions, 2 hours, close book
– Exam at Accredited Exam Organization
– Effort required – 2 days + 15 days + 5 day

24. Company Confidential
Does Certification really help?
 An industry certification
– Helps you clear screening
But
– Increases expectations
 Certification with knowledge
– Helps you excel at work
– Stays ahead of competition
– Instill confidence in the minds of employers
and customers
 Go for it

25. Company Confidential
Thank You Being with US
 Feel free to query / connect :
Dr Pratul Sharma
Chief Mentor Vedang Software
www.vedangsoftware.com
ceo@vedangsoftware.com
+91 98994 26283