3. People, Process & Technology Unlike most management consultancies, Column focuses on a core set of processes and technologies. The competitive advantage we offer our customers is based on our thorough understanding of how the process and technology layers are related. This prevents “process design in a vacuum”. Our deep understanding of both the process and the technology allows us to recommend best-practice workflows that leverage the intended design of the tool.
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13. Frontline Support: Simplified Choices Column's Customer Support options provide direct access to our expert technical resources, helping you minimize your risks and maximize the benefits of your BMC Software technology investment. Customer Support Offering Hours of Operation Initial Response Goals Available w/the Purchase of Column Fast-Track Support Local Business Hours 12 hours x 5 days (Excludes published holidays) Critical = 1 Business Hour High = 2 Business Hours Medium = 4 Business Hours Low = 6 Business Hours + Service Management products Column Continuous Support Continuous Hours for Critical Production Issues 24 hours x 7 days (Includes published holidays) Critical = 1 Clock Hour High = 2 Business Hours Medium = 2 Business Hours Low = 2 Business Hours + Service management products + System Management products
![Who We Are ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Established in 1998, Column Technologies, Inc. is an international leading provider of infrastructure management solutions to help organizations better manage their IT service delivery.](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)