2. Today’s Class
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• attendance & homework check
• review
• vocab
• language review
BREAK
• listening & networking
• case study
3. Homework
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Exercise B
2. False – Mass unrest is less common than individual misbehaviour
3. True – according to analysts, but many passengers blame the airlines.
4. False – Many airlines routinely instruct their flight crews to run the
air-conditioning systems on minimum settings.
5. True
6. False – There are some signs, in the US at least, that the airlines are at
last attempting to respond to customer dissatisfaction.
Exercise C
Reasons Given: 1, 2, 4, 6, 7, 10
4. Review
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Question #1 n
Subway
Underground
One Way
Single
Rest Room
Public Toilet
Downtown
City Centre
Carry-on Baggage
Hand Luggage
5. Review
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Question #2 - Fill-in-the-blank
We use _____ or _____ to talk about something
Will ‘ll
we have decided to do at the time of speaking.
PC
We use _____ to talk about a fixed arrangement.
We use ______ to talk about what we intend to do
going to
or have already decided to do.
We use ______ to talk about a timetable or
PS
program.
6. Review
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Question #3
2 volunteers in your group role play this
situation:
Student A and student B have organized a
study session for the Business English
midterm.
Student A needs to call student B and cancel
with a valid reason. Suggest an alternative
day.
7. VOCAB
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In PAIRS, work on page 23,
exercise A and D
ANSWERS:
Subsidiary – 8
Factory/Plant – 6
Call Centre – 5
Service Centre – 7
Head Office – 1
Distribution Centre – 3
Warehouse – 4
Branches/Outlets - 2
8. VOCAB
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Exercise D
Answers:
bureaucratic caring centralized conservative
decentralized democratic dynamic hierarchical
impersonal market-driven professional progressive
10. Language – Noun Combinations
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You can use examples from the book or your
head
‘s possessive 1 noun used phrases with compound
as an ‘of’ words
adjective
11. I noun combinations
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Complete exercises B, C, D in your groups
ANSWERS: exercise D:
exercise C: 2.business cards/plan
exercise B:
2.a five-star hotel 3.management style/policy
4. today’s meeting 3.a 3 million dollar 4.sales
5. a letter of credit budget campaign/department
4.a 20-minute 5.labor force/market
6. a business card
6.company
7. a database presentation
headquarters/logo
5.a 200,000 pound 7.trade union/fair
contract 8.consumer
6.a 150-year-old goods/awareness
industrial empire 9.research project/findings
10.information
technology/desk
11.computer program/virus
12. Listen up!
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Page 27
exercise B:
4) Nice to see you again / Fine, thanks / How about you? / I changed my
job last year.
5) Marcus
6) Louise
13. Let’s Role Play!
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Check out the useful language on page 27
You will receive a role play card with an
identity
HAVE FUN, joke around and relax!
14. Case Study – Page 28
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Company Auric Bank
Based In UK
Business Aims To provide customers with excellent service at
competitive prices
Reorganization in response to Need to reduce costs, including the cost of
providing customer services, such as call centers
Options 8.Make changes in-house
9.Outsource to UK call centers
10.Outsource to low-cost countries such as India
Profit/loss? Reason?
Loss of £1.5 billion because of investment in
unprofitable areas of business.
Image: positive/negative? Reasons? 1. Charging too much
Negative - 2. no longer seen as ‘caring’
15. Role Play!
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Get into groups of 4
Each person studies a different option on
page 29
Share the option with your group
Choose a role under ‘task’ and follow the
instructions
