2. You are assigned to a software development project, and you are conducting a product review
with an important client. Although the deliverables were previously verified, the client detects a
defect and rejects one of the deliverables.
What should you do?
A. Submit a change request to fix the deliverable
B. Refund the customer for the value of the deliverable
C. Ask the project team to repair the defect
D. Begin the claims administration process
HINT: What is usually required in order to modify a deliverable?
Question
3. The correct answer is A.
The question states that the deliverables have been previously verified, implying the Control Quality
process has been completed and resulted in verified deliverables as one of its outputs.
In the scenario described, you are performing the Validate Scope process, which is the process of
formalizing acceptance of completed and verified project deliverables. One of the tools and
techniques associated with this process is an inspection.
Answer
4. The inspection includes activities such as measuring, examining, and validating to determine
whether the work and deliverables meet requirements and product acceptance criteria. A product
review is an example of an inspection.
In this scenario, the client performed a test which exposed a software bug and caused a deliverable
to be rejected. Unless stated otherwise in the question text, deliverables are always placed under
configuration control.
Therefore, submitting a change request to fix the deliverable is what you should do.
Answer
5. All our questions are updated to the latest
A Guide to the Project Management Body of Knowledge
(PMBOK® Guide) standard.
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