Senate Technologies


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Senate Technologies

  1. 1. Corporate Presentation<br />
  2. 2. Perfect Partnering<br />Many Roads <br /><ul><li>One Partner</li></li></ul><li>Perfect Partnering<br />
  3. 3. Geographic Spread<br />US HQ <br /><ul><li>Houston, TX</li></ul>Corporate HQ<br /><ul><li>Mexico City
  4. 4. Pune, India</li></ul>DELIVERY CENTERS<br /><ul><li>Mexico City
  5. 5. Guadalajara
  6. 6. Monterrey
  7. 7. Aguascalientes
  8. 8. Panama
  9. 9. Madrid and Leon (Spain)
  10. 10. Pune, INDIA</li></ul>RECENT ADDITIONS:<br /><ul><li>Tijuana
  11. 11. Querétaro
  12. 12. Rio de Janeiro (Brazil)
  13. 13. Lima (Peru)</li></ul>A Global Services 100 Company & Top 3 Provider in Latin America<br />(Source: neoIT and Global Sourcing Magazine, 2008-2009)<br />CMMi-ML 5 <br />ISO 9001:2000<br />4000+ employees<br />Established in 1986: 22+ Years!<br />Est. $200 Million USD (FY2009)<br />
  14. 14. A world of Business Information Solutions<br />Senate Corporate Overview<br /><ul><li>We have been a partner in managing change and </li></ul> transforming our clients' businesses by providing high-quality, <br />cost-effective business information solutions.<br />
  15. 15. Senate in making…<br />Brief history…<br />Senate is a part of US$ 200 MM group is having alliance with Hildebrando a top US$200MM Global IT services Company from US having 4000 employees worldwide.<br />Offices in US, India, Costa Rica, Mexico, Panama, Brazil, Colombia, Chile, Peru, Argentina, Spain.<br />Highly experienced Executive Leadership Team with IT Management Consulting, Solutions and Service delivery experience to Fortune 1000 customers.<br />Experience of quality delivery to prestigious client base.<br />Hildebrando is CMMI – Level 5 and ISO 9001 company.<br />High growth plan with strong pipeline of positive engagements.<br />
  16. 16. How we do it…<br />How we do it…<br />Project Management <br />Systems Integration<br />On-siteOnshoreNearshore<br />Offshore<br />Staff Augmentation<br />Outsourcing/Strategic Sourcing<br />BOTJoint Venture<br />Captive Center<br />
  17. 17. Area of Competence<br />
  18. 18. Engagement Models<br />Projects (Fixed Price and T&M)<br /># Senate takes the lead and Manages the entire<br /> project (Development / Enhancement / <br /> Implementation / Upgrade / etc.) from <br /> analyzing the requirement through construction<br /> to deployment.<br />Support<br /># Service-Level Agreements tailored to client’s <br /> dynamic requirements.<br />Staffing<br /> # Senate dedicates resources to supplement the<br /> clients’ team with required expertise.<br />
  19. 19. Service Offerings<br />SLA Based Preventive and corrective maintenance, enhancements and bug fixing for your existing applications<br />Fresh application development encompassing all phases of the SDLC<br />Application Maintenance & Enhancement<br />Application Development<br />Migration for platform independence / database performance improvement<br />Performance improvements and User Interface Modernization<br />(e.g. GUI front-end to legacy systems)<br />Legacy Modernization<br />Migration Services<br />Product Support <br />Functional Support<br />Customer query resolution / Helpdesk (L2/L3) Support<br />Product support services teams manage product enhancements, releases and roll-outs and provide production support <br />
  20. 20. Your one source<br />Process Oriented<br />Well Documented<br />Customer Centric<br />Techno- Functional Expertise<br />High Quality<br />Low Cost<br />On Time<br />Extensively Tested Code<br />Industry Best Practices<br />Our Holistic Solution toyour specific needs<br />
  21. 21. Why Choose Senate ?<br />Meeting project timelines through resource optimization<br /> Expertise – Pool of specialized, skilled & experienced resources<br /> Reduction in Operating costs<br /> Shorter turnaround time - 24x7 support (Follow the Sun)<br /> Stringent Quality management systems<br /> Facilities of Nearshore, Offshore, Offsite, Onsite and Onsite-Offshore<br />
  22. 22. Value Proposition<br />Cost savings up to 60%<br /> Improved Quality<br /> Enhanced productivity<br />
  23. 23. E-Business<br />Offshore Development and Support Centers in Pune & Aurangabad<br />Complete spectrum of web development expertise <br />Strong experience on the .NET framework<br />Application Framework for Java and .Net<br />Project sizes ranging from 200 hours to 50000 hours<br />Staff Augmentation – Strategic clients <br />
  24. 24. Core Technical Competencies<br />Java<br />J2EE<br /><ul><li>IBM WebSphere, BEA WebLogic, Sun ONE, Oracle 9iAS
  25. 25. EJB/JMS/JSP/JDBC/JDO</li></ul>J2ME<br /><ul><li>Mobility and Wireless Applications</li></ul> Microsoft Technologies<br />Legacy<br /><ul><li>VB, VC++, ASP, COM/DCOM</li></ul>.Net<br /><ul><li>C#, VB.Net, ASP.Net
  26. 26. SQL Server, BizTalk, Commerce Server, Content Management Server, Sharepoint
  27. 27. MSMQ, COM+, CSLA Framework</li></ul>Testing<br />Manual / Automated<br />Load / Performance<br />Others<br />Delphi, Cold Fusion<br />Lotus Notes<br />
  28. 28. Supporting Technical Competencies<br />Messaging/EAI<br />MQSeries<br />WebMethods<br />BizTalk / MSMQ<br />JMS<br />Languages<br />Delphi<br />ColdFusion<br />PERL, PHP, CGI et al<br />Data Tier<br />MS SQL Server<br />Oracle<br />DB2, DB2/400, UDB<br />Sybase<br />MySQL<br />Presentation Tier<br />HTML / DHTML / XHTML<br />CSS<br />Flash<br />ECMA / JavaScript<br />
  29. 29. Microsoft<br />
  30. 30. Microsoft Competencies<br />Competencies include:<br />Custom Development Solutions<br />SOA and Business Process<br />Networking Infrastructure Solutions<br />Business Intelligence<br />Information Worker Solutions Competency <br />Enterprise Content Management and Forms <br />Portals and Collaboration<br />Search<br />Member of Microsoft MCS Services Offerings: MOSS<br />Only 3 partners in Mexico enabled to deliver this IP to customers (endorsed by MSFT MCS Mexico)<br />
  31. 31. Sharepoint & MOSS 2007<br />More than 40 implementation of Sharepoint 2003<br />More than 15 implementation with MOSS 2007.<br />Sectors<br />Bank (ScotiaBank, Santander Invex)<br /><ul><li>HR intranet with specific workflows (i.e. Human resources recruitment)</li></ul>Insurance (MetLife, AXA)<br /><ul><li>Extranet to manage testing factory, includes business indicators, search functionality, </li></ul>Education (IPADE)<br /><ul><li>Main Focus, search documents, business cases to be use during courses.</li></ul>Other customers<br /><ul><li>Pfizer, ICA, Government mainly Content Administration, Business Collaboration and Search</li></li></ul><li>.Net Framework<br />
  32. 32. Java Competencies<br />J2EE<br /><ul><li>Servlets, JSP, JDBC, SQL, XML
  33. 33. Struts, Spring, AJAX, ORM (Hibernate / Toplink), JMS, JNDI</li></ul>Enterprise Integration<br /><ul><li>WebMethods
  34. 34. ERPs – SAP / Peoplesoft / Siebel
  35. 35. Websphere Integration Server/Process Server
  36. 36. Websphere Portlets</li></ul>Databases<br /><ul><li>MySQL, PostgreSQL, Oracle, DB2</li></ul>Middlewares <br /><ul><li>TIBCO
  37. 37. MQ Series</li></li></ul><li>Java Expertise<br />A technically strong and experienced team of professionals in Core Java and J2EE technologies.<br />Best Practices and Methodologies to build quality products in a cost-effective manner.<br />Use of industry-standard frameworks to minimize time to delivery and focus on performance.<br />Well adept to handle projects of varied sizes (a few hours to many months) and using different delivery models with equal ease.<br />Successful project deliveries to customers in varied domains<br />Retail<br />Finance<br />Logistics<br />Others<br />
  38. 38. Java Application Framework<br />PresentationJSP<br />Service<br />Webbean 1<br />Webbean 2<br />Webbean 3<br />Webbean 4<br />Registry<br />Command 1<br />Command 2<br />Store<br />Entity 1<br />Entity 2<br />Entity 3<br />Entity 4<br />Entity 5<br />Implementation Object 2<br />Implementation Object 1<br />Data Manager 1<br />Data Manager 3<br />Data Manager 2<br />DATA<br />
  39. 39. Functional Expertise<br />Content Management<br />Off the shelf and BYO solutions<br />From complex multi approval workflows to simple click and publish solutions<br />Collaboration<br />Workflow design<br />Systems maintenance<br />Interactive Design and Creative Services<br />Information Architecture <br />Computer-Based-Tutorials (CBTs)<br />Graphics Design Services<br />Print Pre-Production Services<br />Custom Development<br />Thick Client, Thin Client, n-Tier<br />Enterprise Service Bus, Service Oriented Architectures<br />Framework Development<br />Enterprise Integration<br />Leverage legacy systems in creating custom solutions<br />Unlock the power of Oracle, SAP, PeopleSoft, Siebel, BAAN, AS/400, Cobol/CICS legacy systems<br />Portals<br />Moving beyond out-of-box solutions/standalone solutions<br />Dashboards for everyone from the executive suite to the shop floor<br />“Our Solutions Centers are not tied to any particular technology. <br />This allows greater flexibility in architecting the solution, plus it addresses our clients specific needs.”<br />
  40. 40. QA & Testing<br />Dedicated Testing Team<br />Over 150,000 Person Hours of Testing experience<br />Established a Testing – Centre of Excellence<br />Experience spans across e-Business Technologies and ERP<br />Automation of Processes is inherent and Manual testing is also a highly rated skill<br />Our Testing team is Tools Independent<br />QA & Testing is an integral part of all projects and also works on independent Testing Projects<br />
  41. 41. QA - Offerings<br />Offerings<br />Test Strategy, Planning & Design<br /> Manual & Automated<br /> System & Integration<br /> Functional Regression<br /> Black-Box & White-Box<br /> Volume, Load & Stress<br />Service<br />Offerings<br />Tools<br /> Rational Test Suite<br /> Mercury Testing Tools<br /> Silk Test / JTest<br /> Astra Load / Quick Test<br /> SQL Navigator / QA Run / QA Load<br /> JMeter , WapT<br /> Others<br />Tools<br />expertise<br />
  42. 42. Testing Clients<br />
  43. 43. Financial Services<br />Financial ServicesBanking, Brokerage, and Insurance<br />
  44. 44. What Bank needs…<br />Cost reductions due to market conditions<br />Keep control of projects, knowledge and operations<br />Be able to react to market needs<br />Increase efficiency and quality of service<br />
  45. 45. Bank Expertise<br />Core Banking<br />Bank Accounts<br />General Ledger <br />Loans Administration<br />Credit Cards <br />ATMs, Clearing Process<br />Mobile solutions<br />Telephone and WEB Banking <br />WEB based cash-management <br />Payroll Origination <br />Document Imaging<br />Pension Funds<br />Branch management<br />
  46. 46. Insurance Expertise<br />General Ledger<br />Billing<br />Life Insurance<br />Health Insurance <br />Retirement Funds<br />Reinsurance<br />Property & Casualty<br />Document Management<br />
  47. 47. Brokerage Expertise<br />General Ledger<br />Capital Markets <br />Money Markets<br />Equity Controls<br />
  48. 48. Financial Services Clients<br />
  49. 49. SAP<br />
  50. 50. Experience Highlights<br />We have implemented SAP for TELMEX Latin America in the following countries:Perú, Chile, Ecuador, Uruguay and the Yellow pages in the USA. All in production Currently implementing in Argentina and Colombia<br />We have also implemented the Finance and Logistics Modules of Mysap 5.0. Telecom and TV Services Enterprises (Voice, Data, Internet and TV) <br />We have done the 4th largest implementation of SAP payroll in the World for Telmex<br />
  51. 51. SAP Clients<br />
  52. 52. Security<br />SecurityCompliance to Risk Management<br />
  53. 53. Portfolio of Security Services<br />Talent Development<br />
  54. 54. Security Services<br />
  55. 55. Services Desk Overview<br />Outstanding results through:<br /><ul><li> Clear performance metrics (KPIs)
  56. 56. Agreed upon SLAs
  57. 57. Customer satisfaction
  58. 58. Controlled risks (Budgetary goals)
  59. 59. 3rd Party Annual Audits
  60. 60. Effective tool usage</li></ul>IT Service alignment with Business Strategy/Objectives<br /><ul><li>Quality of Service (QoS)
  61. 61. ITIL Awareness
  62. 62. Stress Management
  63. 63. Teamwork</li></li></ul><li>PROCESS EXCELLENCE & METHODOLOGY<br />
  64. 64. Delivery Approach<br />ON-SITE<br />Resources in Americas & UK <br /> at Senate’s Solution Centers<br />Resources at Client’s site using client’s infrastructure<br />On-site<br />Offsite<br />OFF-SITE<br />On-site<br />Offshore<br />Off-site<br />Offshore<br />Resources at Senate’s Offshore development centers in India<br />OFFSHORE<br />On-site<br />Resources are relocated to clients’ site<br />On-site/Offshore <br />Resources work from the Development & Support Center in India with an on-site coordinator and/or consultant<br />Dedicated teams working in a secure environment, maintaining high quality of work and deliverables at a very affordable cost<br />Off-site<br />Resources work from Senate Solutions Centers and regional offices<br />Near Shore<br />South of the US border<br />Near Shore<br />
  65. 65. Engagement Model Mix<br />
  66. 66. Management Philosophy<br />The wheel explains it all…<br />
  67. 67. Project Management<br />Plan<br />Project Management<br />Configuration Management<br />Quality Management<br />Risk Management<br />Monitor<br />Weekly Status reports & PSM<br />Team meetings<br />Metrics Data Gathering<br />Internal audits and Management Reviews<br />Control<br />Change Control Board<br /> Reviews<br /> Final Inspection<br /> Quantitative Goals<br />Change Management<br />Change Requests (CR) recorded<br /> Impact Analysis & review of CR<br /> Approval of CR by PM/CCB<br /> Implementation of Change Requests<br /> Review & verification of Change<br /> Release of Change with version control<br />Project Monitoring<br />Tracking of Plans (PMP, CMP, QMP, RMP)<br />Time sheets / Status reports<br />Team meetings<br />Project Board<br />Metrics analysis<br />Client Management<br />
  68. 68. CMMilevel 5 & ISO 9001- Quality Management<br />Change<br />Request<br />Management<br />Engagement<br />Management<br />QMS is available on the Intranet<br />
  69. 69. Quality Framework<br />Quality manual<br /><ul><li> Quality policy, organization structure, roles & responsibilities, X-reference to models.</li></ul>Process handbooks<br /><ul><li> Provide generic methodologies, ETVX models
  70. 70. For development/ maintenance/ migration methodologies</li></ul>Procedure manuals<br /><ul><li> Organizational, project, QA level procedures
  71. 71. Procedure details cover tasks and responsibilities, entry/exit criteria, quality records.</li></ul>Standards and Guidelines<br /><ul><li> For project management, Risk management, Estimation, Documentation,</li></ul> Reviews & Testing, Corporate Communication, Business Continuity<br />
  72. 72. Communication Model<br />Senior Management<br />Practice DirectorEngagement PartnerRelationship Manager<br />Relationship ManagerKey Client Managers<br />Engagement PartnerRelationship ManagerOffshore Practice Manager<br />Relationship ManagersProject Managers<br />Project Managers<br />Steering Committee<br />Strategic Planning<br />Quarterly<br />SENATE<br />Client<br />Management Committee<br />Metrics / Quality<br />Issue Management<br />Business Development<br />Billing<br />Monthly<br />Project Management<br />Project TrackingMetrics / QualityService Levels<br />Weekly / As Needed<br />
  73. 73. Offshore - Engagement Hierarchy<br />SENATE <br />Senior<br />Executives<br />Client<br />Executive<br />Team <br />Steering<br />Committee<br />SENATE<br />Engagement<br />Manager<br />Client<br />Manager<br />SENATE Offshore Team<br />Client Team<br />SENATE On-site Team<br />Project Manager<br />On-site Project Manager<br />Client PM<br />Task Monitoring & Control<br />Project Management<br />Project StatusIssue Management<br />ApplicationOwners / Analysts<br />Business Analysts<br />Solution Architect<br />Quality<br />Assurance<br />Technical Leads<br />Programmers / Developers<br />Issue Resolution<br />Peer-to-peer communication<br />Clear escalation path<br />Issue Management<br />
  74. 74. Nearshore – Engagement Hierarchy<br />Better control and cost reduction<br />
  75. 75. The True Nearshore Advantage<br /><ul><li>Easy knowledge transfer
  76. 76. No need for H1-B visas (no cap of guest workers)
  77. 77. TN visas are granted in two to four weeks
  78. 78. Nearshoring enables project control
  79. 79. Qualified resources
  80. 80. “My team is your team”
  81. 81. Bilingual College Graduates
  82. 82. Leverage NAFTA Legal Framework
  83. 83. Security, confidentiality, IP protection
  84. 84. Political and economical stability advantages</li></li></ul><li>Additional Benefits of Nearshore Model<br /><ul><li>Supplier Data Privacy enforcement
  85. 85. Compliant with the European Union Treaties
  86. 86. Compliant with HIPAA regulations
  87. 87. Offers Real time communication, governance and project control due to proximity
  88. 88. Focus on package work for top-tier locals
  89. 89. State Government and Federal Government support for IT</li></li></ul><li>Development Model - Waterfall<br />Requirements<br />Analysis<br />Design<br />Coding &<br />Unit Testing<br />Integration &<br />System Testing<br />Deployment<br />Acceptance <br />Testing<br />Warranty<br />Used when Requirements are well-defined and no major changes to the scope are anticipated during the SDLC<br />Software is developed in successive steps with no planned return to previous phases.<br />Entry Criteria for each phase is the Exit Criteria of the previous phase<br />An end-of-phase verification<br />No Prototyping envisaged<br />
  90. 90. Development Models- Iterative<br />Working model at an early stage of development cycle <br />Validation and verification at various stages<br />Client feedback solicited and incorporated at each iteration<br />Better visibility to the project progress<br />Measurement and comparison <br />Iterative Rollouts<br />Exhaustive documentation<br />Ease in maintaining<br />
  91. 91. XP Methodology - Agile<br />Self regulating development speed<br />100% Unit testing, ensuring quality<br />Pairing improves knowledge sharing and increases team competency<br />Suitable for high risk & dynamic requirement projects<br />Emphasizes customer involvement and increases team bonding. <br />Simple rules<br />
  92. 92. Support Methodology<br />Four-phased Approach<br />Planning<br />Startup and support transition<br />Seamless Transfer Of Knowledge: STOK<br />Stage 1: Transition planning <br />Stage 2: Knowledge acquisition and transition<br />Stage 3: Application documentation <br />Stage 4: Shadowing<br />Stage 5: Reverse shadowing <br />Stage 6: Presentation<br />Stage 7: Handover<br />Stabilization<br />Continuous Improvement<br />
  93. 93. India Offshore Capabilities<br />People and Processes<br />Dedicated employees<br />Proven delivery model<br />Ability to quickly ramp up/down team size<br />Leads with 5-6 years of overseas experience<br />Business Continuity Plan<br />Disaster Recovery<br />Project Criticality Matrix<br />Legal Compliances<br />Insurances<br />Security<br />Multiple secure connectivity options<br />Stringent Network policies<br />Offsite Backups & Archival<br />Non-Disclosure and Confidentiality Agreements<br /> Communication<br />Internal communication tool for central repository.<br />Senate Track – Web-based issue and task monitoring tool<br /> 24x7x365 Facilities<br />Development Center in Pune & other proposed facilities.<br />Strong & Mature SLAs<br />Proposed facilities in Bangalore & Aurangabad<br />Dedicated Client Facility<br />Floor based - Security and Confidentiality.<br />Process based - Tailoring of processes, templates, methodologies, etc)<br />
  94. 94. Relationship Maturity Journey<br />Customers for Life<br />Continued Value Creation<br />Productivity Improvement<br /><ul><li>Higher Value Services
  95. 95. New Initiatives
  96. 96. Thought Leadership
  97. 97. Dedicated CoEs
  98. 98. Business Value Sharing</li></ul>V<br />A<br />L<br />U<br />E<br />Cost Arbitrage<br /><ul><li>Operations Optimization
  99. 99. Consolidation
  100. 100. Process Improvement
  101. 101. Increased Offshore Mix
  102. 102. Scale
  103. 103. 24/7 Capability
  104. 104. Lower Cost</li></ul>Time<br />Phase I<br />Phase II<br />Phase III<br />
  105. 105. Office Pictures<br />Birmingham, UK<br />Senate Pune GDC<br />Houston, US<br />Pune, India <br />
  106. 106. Nearshore Office Pictures<br />Aguascalientes<br />Monterrey<br />
  107. 107. More office pictures<br />Guadalajara<br />Mexico City<br />
  108. 108. Offshore Development Center – Pune, India<br />
  109. 109. Enjoy the Work place<br />Birthday Celebrations<br /><ul><li>End of the month birthday celebrations spell fun and frolic</li></ul>Celebration of Festivals<br /><ul><li>Senate celebrate festivals together!</li></ul>Outdoor Activities<br /><ul><li>Team building exercises to foster camaraderie
  110. 110. Senate Annual Event </li></ul>Corporate Open-House<br /><ul><li>Offsite-Party
  111. 111. Talent-Showcase</li></li></ul><li>Platform & Tools<br />AGS<br />EAI<br />DOCUMENTS<br />MANAGEMENT<br />ERP<br />BI<br />SECURITY<br />AGS EAI<br />CRM<br />OS<br />Database<br />DEVELOPMENT<br />.<br />* Logos and/orTrademarks are the property of respectivecompany.<br />
  112. 112. Offshore IT Infrastructure<br />Facilities in Pune, Aurangabad and proposed in Bangalore & Hyderabad.<br />IBM & Dell Computers for Servers and Workstations.<br /> P2P connectivity between facilities for a seamless LAN.<br /> VoIP, BRI and PRI lines for Voice connectivity.<br />
  113. 113. Connectivity<br />Connectivity is a non-issue<br />Communication Options <br /><ul><li>TI connectivity
  114. 114. Direct connection via</li></ul> ISP<br /><ul><li>VPN direct connection</li></ul> via ISP<br /><ul><li>ISDN to ISDN
  115. 115. PPP (modem)</li></li></ul><li>Captive Centers Experience<br />
  116. 116. Disaster Recovery & Business Continuity Plan<br />Established Business Continuity Plan<br /><ul><li>Governed by Software Engineering Process Group and Disaster Prevention and Recovery Team
  117. 117. Designated CSO (Chief Security Officer)
  118. 118. Corrective and Preventive plans
  119. 119. Project Continuity Plans</li></ul>Infrastructure Redundancy<br /><ul><li>2 Development Centers in India
  120. 120. Usage of development centers in US
  121. 121. 2 levels of full power backup
  122. 122. Multiple Sources for Internet and Telecommunication Service Providers</li></ul>Data Backup and Security<br /><ul><li>Live Backup Domain Controllers
  123. 123. Raid 5 Fault Tolerance on servers
  124. 124. Weekly Tape backup</li></li></ul><li>Other Key Technology Partners<br />
  125. 125. Strategic Business Partners<br />
  126. 126. Our Valued Clients<br />Financial<br />IT Services<br />bciGroup<br />Telco<br />Others<br />
  127. 127. THANK YOU !!!<br />