1. PhilipVictorAbdElMalak
97A Masr W El-Sudan– Cairo – Egypt
Phone: (202) 23300497 - (0100) 3387801
E-mail: philip25688@gmail.com
Objective Seeking long term employment in an organization where I can grow professionally and further
enhance my skills, knowledge and experience to face and overcome the challenges of today’s
changing work environment.
Personal
Information
• Date of birth: June 25th
, 1988
Place of birth: Cairo - Egypt
Marital status: Married
Military Service: Cancelled
Education • Ain Shams University, Faculty of Arts, Egyptian Archeology department
- Graduated in 2009 with Good grade
• B-Karnak Language School
- Graduated from Thanaweya Amma in 2009 with a 90.5% grade.
Professional
Experience
• Customer Service Specialist & Order Coordinator at NTE / Techno serve / UGEC
September 2010 – Till present.
- Receiving inquires by phone, mail or fax.
- Making offer for customers and following up with them to receive the order.
- Checking whether the required order is in stock or not, if in stock I arrange with our stores
to deliver the items and arrange with our accounting department to make the invoice and
if the items are not in stock I book the items arrange with the
GM the shipment and the date for it.
- Revising the shipment after booking and before shipping either by air or sea or DHL or after
receiving the shipment I start to release the orders by priorities to the customers.
- Handling and solving customer complains.
- Preparing tenders.
- check for the items if not available in stock from other distributors.
- provide manger with reports when needed.
- Following up the stock
• Call center representative at Thomas Cook
July 2008 – August 2008 (Summer Training)
- Receiving calls from customers and making offers for them.
- Contacting hotels to check for availability and booking rooms for the customers.

2. • Tour Guide at The Egyptian Museum
July 2007 – August 2007 (Summer Training)
- Taking Egyptian people on a tour in the Egyptian museum for free
- Dealing with all types of people and ages starting from the none educated to the
highly educated people and from the children from primary schools to doctors in colleges.
• Translator at Masreya Media Company
March 2006 – June 2006
- Translating from English to Arabic.
- Arabic subtitling to English Movies/Series.
- Translating English movies and series for the Showtime company (OSN).
Courses • Professional Certificate in office Management at American University- Cairo (2013)
• Project Management Professional (PMP) Preparation at AMIDEAST Educational & Training
Services INC. (2012)
• Bearing Technology & Maintenance (WE 201) at SKF (2012)
• Accounting for Non Accountants at Settec (2011)
• Comprehensive Bearing Maintenance (BMR 601) at SKF (2010)
• Mastering Excel 2007 (2010)
Personal skills • Ability to work under pressure.
• Excellent communication skills.
• Hard worker.
• Attentive to details
• Problem solver.
• Supportive.
Language Skills Arabic: mother tongue.
English: Excellent command of speaking and writing.
Computer Skills Excellent command of working with
Internet
Excel
Word
Outlook
References Available upon request.