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Evolution of Codesign in Aotearoa

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Talk given at UXNZ 2016, exploring key "edges" of practice we are exploring in co-design in Aotearoa. With thanks to all the community members and practitioner who shared their experiences in this talk.

Talk Abstract:
Across Aotearoa (New Zealand), co-design is rapidly being adopted in public and community contexts to tackle complex national issues and policies such as youth employment; smoking cessation; community health and wellbeing; homelessness
and family violence.

Many of these are large-scale, complex social change innovations and experiments that bring together new groups of people, which means working together in new ways. The opportunity to scale co-design to help address systemic national social challenges is both awesome and terrifying. This talk highlights some of the key trends, changes, opportunities and challenges emerging in co-design for social innovation and social outcomes in Aotearoa.

Published in: Design

Evolution of Codesign in Aotearoa

  1. 1. @pennyhagen UXNZ October 2016 Evolutionof Co-design inAotearoa S M A L L F I R E.
  2. 2. Thanks To all the community members and practitioners around Aotearoa doing this mahi, and for allowing me to share their experiences here.
  3. 3. CitizensOrganisation Active participation and partnership Shared value and shared framing Democratising of the design process Citizens are active co-designers Discover Define Develop Deliver Co-design : a definition
  4. 4. Engaging citizens and working across boundaries Complex issues Multiple contributing factors No single solution, changes needed at all levels Prevention and cause not just symptom Complex social issues
  5. 5. Co-design in this context Diverse communities under significant pressure Different agencies & organisations
  6. 6. What are we seeing 1.  New kinds of teams & structures 2.  A place-based approach 3.  Cultural opportunities 4.  A focus on systems change
  7. 7. 1. New kinds of teams and structures
  8. 8. Looks like: Designing with New kinds of teams Temporary cross-agency teams MSD MBIE MYDAC TPK Citizens & Stakeholders With expertise in policy, procurement, service provision, management Experience of service delivery, of lived experience Design coaches
  9. 9. Example: Youth Employment Challenge ‘Attitude Gap’ Auckland Co-design Lab New kinds of teams
  10. 10. Example: Youth Employment Challenge Auckland Co-design Lab designing with New kinds of teams MSD MBIE Winz Careers NZ Youth Connections TSI Young people & Whānau Church Leaders, Schools Employers & Training Providers 4 month sprint structure 2 design coaches in support
  11. 11. Example: Early Years Challenge New kinds of teams Includes 3 day sprint structures, Design coaching support Creating ‘home’ story book Co-design sprint 26-28 June 2016 The Southern Initiative, Auckland Co-design Lab, Healthy Families Co-design Mamas
  12. 12. 2. A place-based approach
  13. 13. Looks like: Working in a specific geographical location With the specific challenges and assets of these communities Building on existing relationships within the community A place-based approach
  14. 14. A place-based approach Working together to achieve whānau wellbeing in Waitematā Kia tau te rangimārie ki runga i a tātou - Let peace settle upon us all MSD Auckland Council ANCAD Northshore Ti Rito Rodney WAVES West Auckland
  15. 15. Cultural opportunity
  16. 16. •  A Kaupapa Maori and treaty based approach •  An emphasis on relationships, Whakawhanaungatanga •  Cultural practices that keep people safe, tikanga, manakitanga •  A focus on reciprocity Cultural opportunity Looks like: “From a Māori point of view, a treaty framework - who is the dominant party? Who has the power? Who is making the decisions? “ Healthy Families Team member
  17. 17. Cultural opportunity Example: A whānau-centric approach – Co-Design Mamas •  Design sessions around whānau needs (tamariki friendly, not just stakeholder friendly) •  Trust and relationship building outside “project” •  Whānau decide how they participate, when and how, and have decision-making power •  Build design capability of whānau to lead the co-design process “designing the process around whānau, not fitting whānau into bits of the process. Angie TSI
  18. 18. Engagement with systems
  19. 19. A focus on systems change Looks like: •  Working at system scale – not just human scale •  Understand the system as a whole, and the influence between parts •  Disrupt parts of, or the whole of system •  Beyond ‘projects’
  20. 20. A focus on systems change
  21. 21. 6 Smoking Systems Map Access Commerce Product Psychology Socio-cultural Addiction Policy A focus on systems change Healthy Families: Manurewa smoking system
  22. 22. A focus on systems change •  Bringing together Māori wahine who smoke, policy makers, health providers, local marae •  Understanding the smoking system through data, models and lived experience •  Developing possible system interventions and building new connections and capability in the community to enable sustainable change Healthy Families: Manurewa smoking system
  23. 23. What are we seeing 1.  New kinds of teams & structures 2.  A place-based approach 3.  Cultural opportunities 4.  A focus on systems change
  24. 24. Implications, opportunities & questions…
  25. 25. Focus on impact and outcomes Implications, opportunities, questions Avoid ‘insights bulge’ Communities and whānau have invested, there needs to be action not just insights or ideas or prototypes
  26. 26. Outcomes all the way along Implications, opportunities, questions
  27. 27. And different kinds of outcomes Building connections and system knitting counts Implications, opportunities, questions
  28. 28. And different kinds of outcomes Building capability of teams, citizens and whānau at different levels Implications, opportunities, questions “We will always learn more from whānau than they will from us” Angie TangaereTSI
  29. 29. The ethics and soft skills needed are more complex Implications, opportunities, questions People working close to home New kinds of boundaries Living complex lives with complex stories to share Whānau bring their whole self
  30. 30. Reciprocity is front and centre Implications, opportunities, questions CommunityOrganisation “A Treaty framework which looks at partnerships through the reciprocal value each party can bring to the table” Healthy Families Team member
  31. 31. Relationships rather than ‘recruitment’ “Don’t try and get people to your project. Go to the people and see what is important to them, and form a project around it” Angie Tangaere
  32. 32. What supports are needed to ensure community partnership? Implications, opportunities, questions
  33. 33. What new tools and terms and skills might we need?
  34. 34. Tammy Potini, Healthy Families TAKE ACTION PLAN TAKE TIME TO REFLECT LEARNING Some of the cultural and symbolic meanings attached to turtles include: Peace, Calm, Graceful, Serenity, Spirtual, Long life, Voyager, Hard-shell, Culture, Swimmer 1. Frame and Engage (Shell) A turtle, holding the burden of the world on its back but until it sticks its head out to initiate the engagement process to move forward the progress is very slow. A plan of attack is paramount to survive. Identify initial start points and engage people (with people) Words we came up with... Tsunami of change Look and Listen Grace Together Swimming Longevity Honour Trust Understanding Generating Tidal waves of change Ideas we came up with to talk about the turtle co-de- sign concept... When you think of a turtle, what words come to mind? Think about a turtle and what it means in your culture/family. What are significant features of a turtle? Talk about what a turtle looks like when its head is in its shell. Then talk about when a turtle needs to move forward it needs to stick its head out and in life sometimes we need to stick our head out, even though we may feel uncomfortable, to move forward or stretch ourselves stick your neck/head out like a turtle. You can also do a role play of how people act when asked to do something that they don’t want to do (shrugged shoulders) then show them how you can stretch your neck and put your head out...and move forward in life. What the model represents: 2. Discovery (Legs) With so many different species and sizes of turtles with varied nutrition requirements. Gather evidence of data. Talk with communities and stake holders. Identify natural leaders and work alongside them. Understand current experiences and behaviours and reframe opportunity (with people) 3. Imagine (Head) Sea Turtles from the ocean lay eggs on beaches. Usually, sea turtles lay around 110 eggs in a nest. Working with people an inspiring spaces and ideas. Empower Commu- nity ownership. Generate possible features and prioritise ideas (with people) 4. Test & Improve (Turtle) Turtles spend most of their lives in water. Try out different, iterate and improve (with people)
  35. 35. “It’s exciting because it’s challenging, and it makes sense. Because you’re hearing the voices of the community, they can contribute and build the communities they live in… having their voices heard at governance and policy level” Healthy Families Team “Thanks for asking, thanks for listening, thanks for caring” Co-design mama
  36. 36. Tamaki Health and Wellbeing Lab http://www.thinkplaceglobal.com/ http://www.ngaaho.maori.nz http://toitangata.co.nz/http://www.innovatechange.co.nz/ http://www.skip.org.nz/ http://www.healthyfamilies-mmp.org.nz/ www.tamakiwellbeing.org.nz/ http://www.aucklandco-lab.nz/ Find out more…
  37. 37. Thanks

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