2. INTRODUCTION
Paytm (abbreviated for PAY-Through-Mobile) is an Indian e-commerce shopping
website launched in 2010 owned by One97 Communications which initially focused
on Mobile and DTH Recharging. It gradually provided recharging and bill payment of
various portals including electricity bills, gas bills as well as telephone bills. Paytm
entered itself to e-commerce in India in 2014.
Its having over 20mn registered users. In a short span of time Paytm has scaled to
more than 15 Million orders per month.
Team of 2000+ employees across Delhi, Mumbai, Chennai, Kolkata and Bangalore
with International presence in Singapore, Dubai, South Africa and Nigeria.
3. WORK ENVIRONMENT
• Paytm is proud of being an employee-driven workplace. The team members enjoy
a flexible work environment, where the employees and team leaders are free to
choose their location of work. Regular webinars and training programs are
conducted to enrich professional skills of employees in Paytm.
• Paytm value our employees and are committed to offer benefits that pave the way
for their professional growth. Our success lies in the success of our employees and
we hope to facilitate it with best-in-class benefits that prioritize their health, wellness
and financial well being.
• Teams are the key drivers of high performance and future growth. Starting from
giving immense freedom to choose to work from wherever to offering
comprehensive healthcare coverage, paid parental leave and wealth creation
opportunities, every Paytmer is entitled to the benefits as soon as they onboard with
us.
5. ONE ON ONE INTERACTION
Interacted with Yash Jindal who is working in
Paytm as product associate -
https://www.linkedin.com/in/yash-jindal-
a92676170/
6. INSIGHTS FROM INTERACTION
SUPPORTIVE PEERS ENCOURAGEMENT
MORALE SUPPORT AUTONOMY TO WORK
MOBILITY & FLEXIBILITY INNOVATION
REALISTIC CORPORATE
EXPOSURE
ENHANCING CREATIVITY
FOSTERING GROUP
COLLABORATION
FREEDOM TO INTERACT
7. THEMATIC ANALYSIS
• FLEXIBILITY
Paytm offers employees flexibility in meeting work deadlines.
• MOBILITY
Giving employees the opportunity to work from home at their own comfort in
pandemic scenario. Allowing full work from home for next two years.
• INNOVATION
Innovation is one of the important aspect that is given a lot of attention in Paytm
and it helps the organization in coming up with new ideas for better results.
• GROUP COLLABORATION
Paytm focuses on team collaboration & emphasizing on team building.
• TEAM & ORGANIZATIONAL SUPPORT
Paytm support their employee as they value the work life balance & also the
importance of support individual needs in life.
8. HOW ARE EMPLOYEES TREATED
• Employees are treated with lot of compassion & made them feel like they own
the company.
• Employee are given full freedom to choose their working style
• In Paytm, employees time & efforts are being valued
• They have monthly best performers who are rewarded with incentives,
coupons etc.
• In Paytm employees are provided with the regular training so they can be
more efficient.
9. WHAT DO CUSTOMERS TALK ABOUT THE
COMPANY:
The customers of PAYTM are extremely happy with the kinds of services
Paytm provide. They find Paytm a platform who has created a mega platform
& providing every task related to payments in their hands. They are expecting
to get more such options in future. Overall customers enjoy using Paytm &
the name is always in their minds whenever they have to make online
payments.
10. ORGANIZATIONAL STRUCTURE
• Organizational Structure is big
• More focused on leveraging experience in leadership
• Delegation of decision making to middle level exectives
• Managerial hierarchy has many layers
• Chain of command is long
• Promotes quick decision making
• New ideas are appreciated
11. COUNTRIES OF OPERATIONS
• One97 Communications Limited that owns the brand Paytm is founded by
Vijay Shekhar Sharma and is headquartered in Noida, Uttar Pradesh.
• It has presence in PAN India.
• Paytm is operational in 2 other countries which are : Canada, Japan
12. VALUES OF PAYTM
Values and Principles of Paytm:
• Push Boundaries
Think differently. We love to innovate, find new ways of doing things, and
leverage technology to simplify everything we do.
• Entrepreneurial spirit
Bring a hunger to learn. Set goals and build plans to achieve them. Be brave,
remove barriers and let your curiosity guide you.
• Do great things, fast
We're committed to executing flawless solutions, fast. As a team, we work
together efficiently to get shit done.
• We before me
We leave our egos at the door. Here, we're committed to solving real
problems. We celebrate wins together and learn from losses.
• Communicate
The best ideas come out when we discuss it with like-minded individuals.
Never fear to speak up. We brainstorm, we hash it out, but in the end, we get
the best product possible.
15. REMOTE WORK AND CHANGES IN ORGANIZATIONAL HR
PRACTICES DURING CORONA PANDEMIC: A STUDY FROM
BANGLADESH
• HR functionalities powered by different online tools and remote work or flexible
roster duties are ensuring employee betterment and organizational productivity
at the same time.
• Practices are putting much stress on and changing the dimension of work
policies like employee well-being, compensation, leave, and so on, through
isolation, quarantine and strict health guideline type issues.
16. THE FUTURE OF ORGANIZATIONAL CULTURE : MARIJA
KARAPANCHEVA
• New future concept of organizational culture integrates some aspects of
which situational consciousness is basic with special focus on the socio -
psychological details in connection with interpersonal and group dynamics.
• Organizational culture in the contemporary corporative turbulent world should
not be “iceberg” but it should raise above the water.
• The visible part- the peak , should be the future new concept or the so called
green office in which common knowledge, shared orientations towards certain
issues will be implemented, group spirit of “ vibrancy” as well as active aging–
experience exchange.
