Case Study of MOS International

1. CASE STUDY
Multi-facet Organisational Culture
Prepared by: Pamela Prudence (01.06.2016)

2. DISCLAIMER
◦ The following is an individual’s opinion and perspective
◦ Does not represent any discovery or fact
◦ Independent of companies featured as case studies

3. Scope
◦ Corporate Strategy
◦ Corporate Culture
◦ Kitchen Operations
◦ Customer Service – Evolution
◦ Business Expansion

4. Corporate Strategy
◦ Cook to order Concept

5. Corporate Culture
'M' stands for Mountain - dignified and noble.
'O' stands for Ocean - wide and vast.
'S' stands for sun - vibrant and life-giving.

6. Kitchen Operations
◦ Reminder
◦ One Piece Flow
◦ Eliminate Waste
◦ Problem Solving (Kaizen and Learning)
◦ Core Principle – Best Quality, Lowest Cost, Shortest Lead Time, Best Safety, High Morale
◦ Long Term Philosophy
◦ Heijunka
◦ Standardization
◦ Visual Control
◦ Sort – Straighten – Shine – Standardize – Sustain (Source: Toyota Way)
◦ Seiri - Seitou – Seiso – Seiketsu – Shitsuke (Source: 5 S’s, Masaaki Imai)

7. Customer Service
◦ Long Term Philosophy
◦ Heijunka (“Leveling”)
◦ Shine (“Cleanliness”)
◦ Gembatsu (Relevant Objects)

8. Business Expansion
◦ Hansei – Relentless Reflection
◦ Nemawashi – Decide slowly and thoroughly
◦ Houvensou (Report, Update, Consult)
◦ Execute Quickly
◦ Last Notes:
◦ Do not seek perfection
◦ Do not spend money on kaizen
◦ Wisdom of 10 instead of 1
◦ Respect for Humanity
Photo Credits: Studio Ghibli

9. Next Steps
◦ To be discussed