Sdc leadership meeting (november 2014) (s sv)
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Leadership is tough. Understanding the basics through analogies that are relatable and translatable to your teams can be keys to success. Knowing and consistently communicating company culture/values are additional keys to success. As ET the hip-hop preacher says, "Be phenomenal or be forgotten".
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Sdc leadership meeting (november 2014) (s sv)
- 1. LEADERSHIP SENIOR DENTAL CARE SENIOR DENTAL CARE
- 2. What does a Leader look like? SENIOR DENTAL CARE
- 3. What is the definition of a Leader? SENIOR DENTAL CARE
- 4. What a Leader DOES NOT look like… SENIOR DENTAL CARE
- 5. Let’s dive into Leading… SENIOR DENTAL CARE
- 6. We’ll Review… Servant Leader Know your Business Consistently Communicate our Culture & Values We’re Rowing The Boat Together Coaching Up or Coaching Out Remove Road-Blocks, Coach Excuses Everything Isn’t A Fire Recognition Vent Up, Motivate Down Why, How, What Misc. SENIOR DENTAL CARE
- 7. Servant Leader… SENIOR DENTAL CARE
- 8. Know Your Business… SENIOR DENTAL CARE
- 9. Consistently Communicate our Culture & Values… SENIOR DENTAL CARE
- 10. But what is our Vision, Mission & Culture? SENIOR DENTAL CARE
- 11. To make a positive health impact, and thus a better quality of life, in the lives of patients in all long-term SENIOR DENTAL CARE care facilities.
- 12. To CREATE SMILES by providing QUALITY care and LEGENDARY CUSTOMER SERVICE to nursing homes, their patients & their families. SENIOR DENTAL CARE
- 13. Guided by our Company Values We Care about and are invested in the success of our team members Our Facilities, their patients & families are our top concern Grow and develop with a “Coach Up” first mentality Based upon a focus of Incentive Pay to reward efforts Recognition for those that excel! To create an Employer of Choice destination for all the markets we serve SENIOR DENTAL CARE
- 14. Guided by our Company Values We Care about and are invested in the success of our team members Our Facilities, their patients & families are our top concern Grow and develop with a “Coach Up” first mentality Based upon a focus of Incentive Pay to reward efforts Recognition for those that excel! To create an Employer of Choice destination for all the markets we serve SENIOR DENTAL CARE
- 15. At Senior Dental Care we hire, recognize and promote those that demonstrate these Values/Characteristics… SENIOR DENTAL CARE
- 16. Give LEGENDARY Service Absolutely focused on delivering unrivaled customer service to our facility partners, our patients and their families. If you don't directly face/interact with the customer, then your customers are those that do. Be PHENOMENAL You accomplish great amounts of work with excellence and enthusiasm. You're an example to others in "getting it done" and “whatever it takes”. You’re resourceful. You think out-of-the-box and provide creative suggestions in ways to help Senior Dental Care: > Be the leader in our industry > In services to offer > In simplifying processes/procedures > Keeping the company nimble. Judgment Insightful thoughtfulness in all you do - how it impacts not only yourself, but your team and the company as a whole. You seek out root causes versus just correcting an issue. You think strategically. You work smarter, because longer hours comes at a cost. SENIOR DENTAL CARE
- 17. Great Communicator Great listener. Communicate thoughtfully. Articulate motivationally. Respectful of others. Understanding that relationships matter. Properly updating others, keeping team members/peers/clients informed without information overload. Understanding that informed people make better decisions and have greater impact. Camaraderie Team player. Ability to cooperatively work on group projects. Able to successfully work independently, but are always conscious of the fact that we are all working together to achieve the company's goals. Seeker Curious. Self-Motivated. Eager desire to constantly learn. Consistently seeking to understand our business, our markets and our customers. Seek out to assist others, contributing not only within your team but also outside of your department. SENIOR DENTAL CARE
- 18. Passion You are a Senior Dental Care brand ambassador. Inspiring to others. Intensely concerned for our success. Positive attitude. Infectiously enthusiastic. Passionate about what you do and what it means to those we serve. Honesty and Integrity Conscientious. You only say to others what you'd say to someone face-to-face. Treat others with respect. Readily owning of mistakes and actively work to resolve. Evolve-able Ability to roll with the changes. Views change as an opportunity. Publicly supportive of changing initiatives. Understands that our plan may be fluid, but our foundation is absolutely stable. SENIOR DENTAL CARE
- 19. Act Like an Owner Entrepreneurial spirit. Run your particular part of the business as if you own it. Have a competitive mentality. Moxie to make Senior Dental Care the best in our industry. Safeguard the company at all times. Keep all expenses to a minimum. Tactfully challenge others to be phenomenal. Be proud of your business. Understanding that your individual success is paramount to the overall success of Senior Dental Care. Meaningful Enjoyment What we do has an impact. What we do has meaning. What we do actually matters to thousands of individuals and their families. We enjoy what we do and have fun doing it. SENIOR DENTAL CARE
- 20. Who we hire is the most important thing we can do! SENIOR DENTAL CARE
- 21. We’re Rowing The Boat Together… SENIOR DENTAL CARE
- 22. Coaching Up or Coaching Out… SENIOR DENTAL CARE
- 23. Remove Road-Blocks, Coach Excuses… SENIOR DENTAL CARE
- 24. Everything Isn’t A Fire… SENIOR DENTAL CARE
- 25. Recognition… SENIOR DENTAL CARE
- 26. Vent Up, Motivate Down… SENIOR DENTAL CARE
- 27. And above all remember… SENIOR DENTAL CARE
- 28. And that… SENIOR DENTAL CARE
- 29. And also… SENIOR DENTAL CARE
- 30. Because… SENIOR DENTAL CARE
- 31. Okay, let’s change directions for a moment… SENIOR DENTAL CARE
- 35. WHAT… SENIOR DENTAL CARE
- 36. HOW… SENIOR DENTAL CARE
- 38. WHY… To make a positive health impact, and thus a better quality of life, in the lives of patients in all long-term care facilities. SENIOR DENTAL CARE
- 39. HOW… SENIOR DENTAL CARE
- 40. WHAT… SENIOR DENTAL CARE
- 42. And finally… SENIOR DENTAL CARE
- 43. We’ve Discussed… Servant Leader Know your Business Consistently Communicate our Culture & Values We’re Rowing The Boat Together Coaching Up or Coaching Out Remove Road-Blocks, Coach Excuses Everything Isn’t A Fire Recognition Vent Up, Motivate Down Why, How, What Misc. SENIOR DENTAL CARE
- 44. "If you want to build a ship, don't drum up the people to gather wood, divide the work, and give orders. Instead, teach them to yearn for the vast and endless sea." ~ Antoine De Saint-Exupery (Author) SENIOR DENTAL CARE
- 45. Remember… SENIOR DENTAL CARE
- 46. This is what a Leader looks like! SENIOR DENTAL CARE
Editor's Notes
- As leaders, our role is to help those that report to us be as successful as possible. We’re not task masters, we’re servant leader/coaches. It’s our responsible to provide our direct reports with goals, motivation/recognition, and expectations; and that through it all we’ll be coaching them. Yes, they will stumble along their path, but we’re here to pick them up and get them going again. Our success is based on their success. But, they have to understand all of this. They have to understand that the expectations are…expectations, and not a ‘wish list’. Expectations can’t be missed consistently. The person we’re coaching was hired to accomplish those assigned tasks and unfortunately if that can’t happen, regardless of coaching, then they will have to be “coached out”. The best success in this is when the person realizes that they can’t meet the requirements and they submit their resignation…versus the alternative. Unlimited loyalty to an ineffective employee is not what we are about Sustained B-Level performance, despite "A for effort", is not what we’re about One Phenomenal employee gets more done and cost less than two adequate employees
- “One outstanding (Phenomenal) employee gets more done and cost less than two adequate employees”