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AN OPTIMAL SEGMENTATION
April 2016
WHAT IS ANALYTICS?
ANALYTICS IMPROVES
DECISIONS BY ANSWERING
DEEPER QUESTIONS
UNDERSTAND
THE PRESENT
DISCOVER
WHAT’S NEXT
CHANGE
THE FUTURE
ANALYTICS HAS
THREE OBJECTIVES
INSIGHT
Insight delivers deeper understanding of the present.
Use your wealth of data to uncover what is driving
your current business.
PREDICTION
Prediction productionises insight. Use what you
currently know about your business to discover
what will happen next.
OPTIMISATION
Optimisation turns analytics into action. Let data
bolster your business intuition and help narrow
down many alternatives to the best.
REPORTS & KPIsINSTINCT
INTUITION
INSIGHT
PREDICTION
OPTIMISATION
ANALYTICS
DATA NEEDS
NO DATA
SEGMENTATION
STORY
WHAT DECISIONS ARE
YOUR CURRENT FOCUS?
Are we making or losing money on a customer?
If we are losing Money what behavior do we need
to change to make money?
RESIDENTIAL customer
Relatively HIGH cost to serve
LOW user generating HIGH revenue
LOYAL brand
HIGHLY engaged
Purchaser HIGH number of specials
Pays the HIGHEST unit price
SEGMENTATION
MODEL
CUSTOMER
DEMOGRAPHICS
CUSTOMER
BEHAVIOUR
TOTAL
PRODUCT
UNIT
PRICE
CHANGE
REFUND
UNITS %
METER
READS
INSTALLS
EVER
LOGINS
CHANGE
CURRENT
MONTH
DEFAULT
PRODUCT
SIMPLE
SAVER
LOGIN
SIMPLE
SAVER
2CLICK
AGE
% OF
SPECIAL
UNITS
SPECIAL
PRODUCT
UNITS
BILLED
TENURE
CREDIT
CARD
REFUND
UNITS %
HIGH
VARIABLEMEASURE
LOW
CHURN DRIVERSHIGHEST

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