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ANALYSIS OF ARTICLE BY THOMAS H. DAVENPORT
WHAT IS PREDICTIVE
ANALYTICS?
A WAY TO PREDICT THE FUTURE
USING DAYA FROM THE PAST.
EXAMPLES
 CUSTOMER LIFETIME VALUE(CLV): PREDICTING HOW MUCH A CUSTOMER
WILL BUY FROM THE COMPANY OVER TIME.
 ANALYTICAL PREDICTION OF THE PRODUCT OR SERVICE THAT THE
CUSTOMER IS MOST LIKELY TO BUY NEXT.
 DIGITAL MARKETING MODELS TO DETERMINE WHAT AD TO PLACE ON
WHAT PUBLISHER’S SITE.
 PERFORMING A SALES FORECAST.
“
The quantitative analysis isn’t magic—but it
is normally done with a lot of past data, a
little statistical wizardry, and some important
assumptions.
”
DATA
Lack of good data is
the most common
barrier to
organizations
seeking to employ
predictive analytics.
If you have multiple
channels or customer
touchpoints, you need
to make sure that they
capture data on
customer purchases in
the same way your
previous channels
did.
STATISTICS
Regression analysis in its various forms is the primary tool that
organizations use for predictive analytics.
The analyst performs a regression analysis to see just how correlated
each variable is; this usually requires some iteration to find the right
combination of variables and the best model.
It’s quite likely that the high scoring customers will want to buy the
product—assuming the analyst did the statistical work well and that
the data were of good quality.
ASSUMPTIONS
The big assumption
in predictive
analytics is that the
future will
continue to be like
the past.
WHAT MAKES ASSUMPTIONS
INVALID?
TIME:
If your model was created
several years ago, it may no
longer accurately predict
current behaviour. The
greater the elapsed time, the
more likely customer
behaviour has changed.
If the analyst didn’t
include a key variable in
the model, and that
variable has changed
substantially over time.
CASE IN POINT: FINANCIAL CRISIS 2008
A MANAGER SHOULD SEEK THE
ASNWER OF THE FOLLOWING
QUESTIONS FROM HIS TEAM OF
DATA ANALYSTS:
 Can you tell me something about the source of data you used in
your analysis?
 Are you sure the sample data are representative of the
population?
 Are there any outliers in your data distribution? How did they
affect the results?
 What assumptions are behind your analysis?
 Are there any conditions that would make your assumptions
BY: TARANG JAIN

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A predictive analytics primer

  • 1. ANALYSIS OF ARTICLE BY THOMAS H. DAVENPORT
  • 2. WHAT IS PREDICTIVE ANALYTICS? A WAY TO PREDICT THE FUTURE USING DAYA FROM THE PAST.
  • 3.
  • 4. EXAMPLES  CUSTOMER LIFETIME VALUE(CLV): PREDICTING HOW MUCH A CUSTOMER WILL BUY FROM THE COMPANY OVER TIME.  ANALYTICAL PREDICTION OF THE PRODUCT OR SERVICE THAT THE CUSTOMER IS MOST LIKELY TO BUY NEXT.  DIGITAL MARKETING MODELS TO DETERMINE WHAT AD TO PLACE ON WHAT PUBLISHER’S SITE.  PERFORMING A SALES FORECAST.
  • 5.
  • 6. “ The quantitative analysis isn’t magic—but it is normally done with a lot of past data, a little statistical wizardry, and some important assumptions. ”
  • 7.
  • 8. DATA Lack of good data is the most common barrier to organizations seeking to employ predictive analytics. If you have multiple channels or customer touchpoints, you need to make sure that they capture data on customer purchases in the same way your previous channels did.
  • 9. STATISTICS Regression analysis in its various forms is the primary tool that organizations use for predictive analytics. The analyst performs a regression analysis to see just how correlated each variable is; this usually requires some iteration to find the right combination of variables and the best model. It’s quite likely that the high scoring customers will want to buy the product—assuming the analyst did the statistical work well and that the data were of good quality.
  • 10. ASSUMPTIONS The big assumption in predictive analytics is that the future will continue to be like the past.
  • 11. WHAT MAKES ASSUMPTIONS INVALID? TIME: If your model was created several years ago, it may no longer accurately predict current behaviour. The greater the elapsed time, the more likely customer behaviour has changed. If the analyst didn’t include a key variable in the model, and that variable has changed substantially over time.
  • 12. CASE IN POINT: FINANCIAL CRISIS 2008
  • 13.
  • 14. A MANAGER SHOULD SEEK THE ASNWER OF THE FOLLOWING QUESTIONS FROM HIS TEAM OF DATA ANALYSTS:
  • 15.  Can you tell me something about the source of data you used in your analysis?  Are you sure the sample data are representative of the population?  Are there any outliers in your data distribution? How did they affect the results?  What assumptions are behind your analysis?  Are there any conditions that would make your assumptions