3. Live Chat Why should you use it?
Most shoppers conduct Online Research before buying.
Livechat is your chance to prove that you are the one offering exactly
what they are looking for.
● Increased sales
● Better informed customers
● Quick & easy source of help
4. ● A company CEO?
● A developer?
● A shop owner?
● A professor?
Live Chat Who are they?
A visitor
[Potential lead]
A customer
[Help seeker]
→ The key is to qualify
5. Help seekers:
- How can I do [X]?
- Could you please help me
with [X]?
- I’m facing an issue with [X]
Potential leads:
- What do you sell?
- What can I achieve with it?
- Why should I buy it?
- Does it suit my needs?
- How much is it?
Live Chat What are they asking?
7. Business advantages.
● Increase your online presence
● Improve your overall service level
● Provide quick & easy help
● Increase the quantity and quality of your leads
● Increase your conversion rate: from lead to
customer
8. In Odoo.
● 24h coverage
● Top lead generation tool
● Used by 2 departements: Sales & Support
14. ● Channels adapted to your market
● Possibility to add Odoo Live Chat to any website
● Possibility to have a distinct Live Chat username (unicode
emojis supported!)
Live Chat Features
15. ● Canned answers
● Commands (such as /helpdesk, /history, etc.)
● Reports & Ratings
Live Chat Features
16. ● Great assignation of discussions if several users are
connected
● Live Chat request (proactively reach your visitors!)
● Possibility to receive the discussion transcript by email
Live Chat Features
17. It is time for YOU to
change how business is
done.
www.odoo.com/page/live-chat