1. PROFESSIONAL PROFILE
As an experienced Customer Service Officer, with 15 years of experience in Sales in many different industries i.e.
retail, call centre, banks and hospitality. I am proficient in the safe operation involving money and confidentiality with
client accounts and workplace practices and procedures. My eye for detail; passion to go above and beyond, these
have proven very resourceful in all industry’s I have experienced over the years. I am highly skilled and competent in
listening, acknowledging and finding resolutions for clients and am highly skilled with trouble shooting and complaint
handling to achieve a positive result for both clients and the workplace. My career history demonstrates experience in
a wide array of industry’s providing me the absolute edge and experience, such as; mining projects for Anglo Ashanti
Tropicana in WA, Rio Tinto Mesa A WA and the Santos LNG Project in Roma QLD, where I have proven my abilities
as an Driver Operator of Trucks and Buses and a Utility camp based, Westpac Pty Ltd as a call centre banker, RCI Pty
Ltd as a holiday expert, Pets Paradise Retail sales and customer service.
My can do attitude and hardworking demeanour ensures all tasks are completed safely and on schedule. My broad
range of experience proves my capacity as an effective and efficient learner. I am also willing to gain any new skills
required. I align all tasks to comply with workplace policy and procedure, I am confident that my skills will make a
positive contribution in the customer service industry.
CAREER OUTLOOK
Having successfully achieved and sustained employment in many entry level positions I am ready for my next
challenge where I can utilise my operating skills or continue building my skill set to achieve more responsibility and
career progression. I am eager to work on interesting projects or ongoing operations, gaining a solid foundation in the
industry. I am ultimately seeking full time employment.
KEY SKILLS
Highly skilled in building positive relationship based support with exceptional customer service.
Highly experienced in confidentiality and sensitive documentation
Experienced and proven demonstrated ability in providing up to date information opportunities on accounts
and products.
Experienced working 10 hour and 12 hour shifts
Ability to follow procedures, processes and instructions to achieve outcomes on ridged schedules
Skilled in planning resources and equipment to optimise productivity
Highly motivated and performance oriented with an eye for detail
Experienced with the use of a variety of hand and power tools
Excellent teamwork skills with the ability to work unsupervised
Ability to identify, assess and mitigate safety hazards
High levels of flexibility and trainability
Trustworthy, reliable and honest and exceptional capability to follow secure protocol
LICENCES & TICKETS
Construction Industry Induction (White Card) Santos LNG Induction
Elevated Work Platform (high risk license) Driver Authorization
Heavy Rigid Drivers Licence (unrestricted) Working at Heights
Fire Fighting Certificate
Current police check Senior First Aid

2. EMPLOYMENT HISTORY
West Pac, Gold Coast, QLD ​ ​ ​ ​ ​ ​2014– 2015
Business/Personnel Banker
Working for West Pac subcontracted by Sykes pty ltd, my responsibilities where to manage clients’ accounts,
following up on enquiries related to their banking needs and account issues. At the for front of my position security
and a diligent manner was the highest necessity within my role to ensure personal and business bankers accounts and
information was kept confidential and secure.
RESPONSIBILITIES
Positive relationship based support with exceptional customer service.
Oversee international or local transactions take place
Positive relationship based support with exceptional customer service.
Operate wide variety of secure banking computer software programs
Provide informative information on products or details to improve customer experience.
Strong knowledge on banking industry, products and terminology
Assist navigation through secure client portal online, educational information.
Spotting for driver operators or field worker at heights
Proactive with initiative, ability to multitask and highly adaptable.
Compass Group/Ess ​ ​ ​ ​ ​ ​ ​ ​2010 – 2014
Operator / Peggie/ Camp Utility Worker
Compass Group (Australia) Pty Ltd is wholly owned by Compass Group PLC, the world’s leading food and support
Services Company, operating in key market sectors including business and industry, healthcare, education, mining and
resources, defence, offshore and remote.
PROJECTS ​
Tropicana & Mesa A, Perth WA – Utility Housekeeper | ERT Member | Grounds Landscaper
Roma02 Site Santos LNG Project - Driver Operator | Utility Peggie
RESPONSIBILITIES
Experienced working in commercial kitchen as required, Assisting chef with general prep, experienced
professional cleaner using commercial and industrial chemicals and proficiency in manual handling.
Professional cleaning capacity in housekeeping duties to a high OH&S standard.
Perform the role of Safety Representative while liaising between workers and supervisors
Perform duties on a FIFO roster system consisting of 12 hour and 10 hour shifts 4/1, 21/7/14/7 roster
Operate the bus (24 – 57 seater coaches) that provides transportation for workers to and from the airport and
site project offices
Maintain positive two way communication with road trains and mine vehicles
Ensure planned maintenance is performed on the bus by arranging services
Interpret and communicate traffic alerts regarding conditions and hazards
Participate as a member of the Emergency Response Team
Perform vehicle prestart checks and basic maintenance
Participate in tool box talks and safety meetings
Clean and maintain crib rooms and amenities
Perform administrative duties when required
Labour Hire Group, Perth WA ​ ​ ​ ​ ​ ​2008 – 2010
Peggy | Field Assistant
RESPONSIBILITIES

3. Operated small machinery, elevated work platform, hand tools and power tools
Performed basic maintenance and inspections on vehicles and refuelled
Acted as a spotter for operators on the elevated work platform
Provide assistance to leading hand as directed
Operated the bus to transport workers to and from the work site
Safely directed vehicles in high traffic areas
Performed prestart checks on equipment
Assisted with digging trenches
Spotting for driver operators or field worker at heights
REFEREES
​
Mariann Nygaard
Supervisor ​
West Pac (Sykes)
0400 059 882
James West
Supervisor
West Pac (Sykes)
0421 956 609
John Rolls
Site Operations Manager
Compass Group
0403 080 045
Brooke Cowie
Site Supervisor
Compass Group
0404 600 125
Gavan Keating
Assistant Site Manager
Compass Group
“Kylie has become one of our top utilities and is a stand out employee who would be very hard to replace. I would recommend
Kylie for any position which is offered to her as she is a hard worker who will only improve given the chance. I would have no
hesitation reemploying her.”
PERSONAL DETAILS
Kylie Murphy (Kyle)
53 High Crest CCT
Molindinar Gold Coast QLD 4216
0416 461 888
kylz_murphy08@hotmail.com