This resume is for Charla Green, who has 13 years of experience in customer service roles, including in the energy industry. She is pursuing a Quality Assurance position and lists skills such as billing, coding, Microsoft Office proficiency, communication, and problem solving. Her education includes an in-progress Pharmacy Tech degree from Brown Mackie College and she graduated from McKinley High School. Her work experience includes roles providing customer service, inventory management, and overseeing activities for clients.

1. CHARLA GREEN
638 Smith Street SW 330.614.5362
Canton, Ohio 44706 mjjgodschild@aol.com
SUMMARY
Thirteen years experience in customer service including in the energy industry; in pursuit of a Quality
Assurance position.
SKILLS AND QUALITIES
 Billing and Coding  Customer driven  Conscientious
 Microsoft Word
 Excel PowerPoint
 Detail Oriented
 Effective communications
 Goal oriented
 Problem solving
 Dependable
 Eager to learn
 Ambitious
EDUCATION
Brown Mackie College
Pharmacy Tech in process
McKinley High School
Graduate
EXPERIENCE
VXI/First Energy Solutions 8/2011 - Present
Sheetz Incorporated 1997- 2009
Flex Team
Incept
Customer Service
 Provide customer service by greeting and
assisting customers, and responding to customer
inquiries and complaints.
 Monitor sales activities to ensure that customers
receive satisfactory service and quality goods.
 Assign employees to specific duties.
 Direct and supervise employees engaged in
sales, inventory-taking, reconciling cash
receipts, or in performing services for
customers.
 Inventory stock and reorder when inventory
drops to a specified level.
 Keep records of purchases, sales, and
requisitions.
 Enforce safety, health, and security rules.
 Examine products purchased for resale or
received for storage to assess the condition of
each product or item.
 Perform work activities of subordinates, such as
cleaning and organizing shelves and displays and
selling merchandise.
Res Care/Voca 2006-2008
Interim
Support Associate
Van Driver
Activities Specialist
 Observe clients' food selections and
recommend alternate economical and
nutritional food choices.
 Oversee day-to-day group activities of
residents in institution.
 Submit reports and review reports or
problems with superior.
 Massage patients and apply preparations and
treatments, such as liniment, alcohol rubs,
and heat-lamp stimulation.
 Entertain, converse with, or read aloud to
patients to keep them mentally healthy and
alert.
 Maintain records of patient care, condition,
progress, or problems to report and discuss
 Perform a variety of duties as requested by
client, such as obtaining household
supplies or running errands.