Event-Driven Architecture Masterclass: Engineering a Robust, High-performance...
5_6113800823899161224.pptx
1. 1.Principal functions of banks are:
(a) Accepting deposits
(b) Lending and investing
(c) Non-fund business and remittance services
(d) All the above
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2. 2. IDBI is a------------
(a) Private Bank
(b) Nationalised Bank
(c) Public Sector Bank
(d) Development Bank
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3. 3. Payment Banks can accept ----------(complete the
sentence)
(a) Of any type and also without ceiling
(b) Term deposits only
(c) Demand deposit only but there is no upper limit
for it
(d) Demand deposit having balance not exceeding
Rs.1 lakh per customer
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4. 4.Which of the following statements is true in
reference to Small Finance Banks?
• Minimum 75% of total loans to Priority sector.
• Maximum Loan amount per borrower can be
sanctioned up to Rs.50 Lakhs.
• To small business, organized sector and low income
households.
• To all segments except Export.
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5. 5. Regional Rural Banks can open its branches:
a. Anywhere in the state where it has its Head
Quarters.
b. Anywhere in the state but non-customer related
offices can be opened anywhere in the country
c. Anywhere in the country
d. Only in the Govt. notified area(Districts)
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7. 7. When a banker allows overdraft to his customer,
the relationship between his customer and him
is that and him is that of
(a) Bailor and Bailee
(b) Lessor and Lessee
(c) Debtor and Creditor
(d) Creditor and Debtor
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8. 8.When a customer tales a locker in the bank what is
relationship between the bank and the Customer
(a)Lessor and Lessee
(b) Principal and Agent
(c) Trustee- Beneficiary.
(d) None of the above.
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10. 10. When does Banker –Customer relationship
terminated?
(a) On the death of the customer
(b) On Customer becoming lunatic
(c) On customer being declared insolvent
(d) On closure of the account.
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12. 12.Attachment Order in respect of bank account is
issued by:
(a) RBI
(b) Ombudsman
(c) IBA
(d) Tax Authorities
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13. 13.Saving accounts contain some restrictions
regarding……………………..
a. Number of withdrawals per quarter
b. Amount of withdrawals per transaction in ATM
c. Number of deposits into the account per quarter
d. Both (a) and (b) above
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14. 14.Overdraft is allowed generally by banks
in…………………….
(a)Savings accounts
(b) Term deposit accounts
(c) Current accounts
(d) Recurring deposit accounts
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15. 15.A bank’s Fixed Deposit is characterized
by…………………….
(a)Interest rate as agrees with the customer at the
time of the deposit
(b) Fixed period of the deposit
(c) Periodical Payment of interest
(d) All the above
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16. 16.Fixed deposits cannot be…………………………
(a) Renewed for a further period on maturity date
(b) Transferred to third parties
(c) Pre-paid before the maturity date
(d) cannot be pledged to the bank as security
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17. 17.A Recurring Deposit account requires the
customer
to ………………..:
(a) Deposit any amount at specified intervals for a
specified period
(b) Deposit a fixed amount at will for a specified period
(c) Deposit a fixed amount at specified intervals for a
specified period
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18. 19. Interest on savings bank can be paid:
a. on any interval as per bank’s own approved policy
b. Half yearly intervals only
c. yearly intervals
d. quarterly intervals only
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19. 20. Demand Deposits are those which can be
withdrawn:
•
(a)On Request
(b)On Sanction by Manger
(c) On Demand
(d) On Persuasion
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20. Current account deposits are not entitled to
(a) Cheque book above 100 leaves
(b) Monthly Statements
(c) Cash Payments
(d) Interest
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21. In saving account deposits, interest is paid
on________________ balance in the account
• .
(a) Maximum
(b) Average
(c) Daily
(d) Last Balance at the end of month
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22. Money Laundering refers to
(a)Conversion of assets into cash
(b) Conversion of Money which is illegally obtained
(c) Conversion of cash into gold
(d) Conversion of assets into cash
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23. One of the important steps in Money Laundering is
(a) Placement & Layering
(b) Organisation & Controlling
(c) Depositing & Withdrawing
(d) Backward & Forward integration
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24. Which one of the following is a Officially valid
document available to the bank for customer
identification
(a) Election ID card
(b) Ration card
(c) Photograph
(d) Bank statement of account
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25. Objectives of KYC
(a) to ensure appropriate customer identification
(b) to monitor transactions of suspicious nature
(c) if loan given ,it would not be a NPA
(d) to create a data base of customers
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26. If a bank pays a cheque wherein signatures of the
customer are forged , the bank will:
a. Not be held liable
b. Not be held liable if the forgery in signatures is not
visible in general course
c. Be held liable
d. Contact the drawer of the signature and ask him to
change the signatures on record so that in future
such incidence should not take place
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27. In the case of safe deposit locker taken on lease
by two persons jointly :
(a)Only one nomination will be accepted
(b) They can nominate two persons separately
(c) Nomination is not permitted
(d) Nominee cannot be a minor
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28. Protection to collecting banker is available as
per N.I. Act, if
a. The cheque is crossed before it is presented for
collection
b. The cheque is uncrossed
c. No endorsements are on the back of the cheque
d. The cheque bears endorsements
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29. The validity of a cheque/draft is:
(a) Six months
(b) Three months
(c) Nine months
(d) Twelve months
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30. An "account payee" crossed cheque can be:
(a) Paid in cash over counter
(b) Credited in the account of the endorsee
(c) Credited in the account of the payee only
(d) Ignored because it has no legal cognizance
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31. The "special crossing" of a cheque means:
a. When it bears the name of a bank between two
transverse lines
b. That the cheques is to be credited in the account of
payee only
c. That it has certain conditions which are to be
fulfilled before presenting it for payment/collection
d. That it can be paid in cash over counter.
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32. The difference between the credit and the debit
card is:
a. Your account gets debited immediately on using a
credit card
b. Your account gets debited immediately on using a
debit card
c. Your account does not get debited immediately on
using a debit card
d. None of the above
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33. Credit risk to the hank is high from the:
(a) credit card holders
(b) debit card holders
(c) both of the above
(d) none of the above
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34. The bank which pays the merchant for the
transactions is called as:
(a)issuer bank
(b) clearance bank
(c) acquiring bank
(d)none of the above
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35. Disadvantages to Credit Card holders
(a) Over Spending ending in Debt Trap
(b) Frauds due to loss or theft of cards
(c ) Forged signatures
(d) All of above
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37. RuPay Card" is:
(a) debit card
(b) a credit card
(c) a smart card
(d) a Govt. guaranteed card
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38. 39. A Housing loan is granted against the security of
(a)Pledge of the house financed
(b) Hypothecation of the house financed
(c) Mortgage of the house financed
(d) Lien of the house financed
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39. The term 'EMI' in a housing or vehicle loan is
calculated on the basis of :
(a)Principal of the loan
(b) Principal and Interest on the loan
(c)Interest on the loan
(d) Principal and Processing charges on the loan
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40. Housing loans are granted for:
(a) Short term
(b) Medium term
(c) Long term
(d) Either (b) or (c).
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41. A vehicle loan is granted against the security of:
(a) Pledge of the vehicle financed
(b) Hypothecation of the vehicle financed
(c) Mortgage of the vehicle financed
(d) Hypothecation of all assets of the borrower
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42. A loan for a refrigerator is granted against the
security of
(a)Pledge of the item financed
(b)Hypothecation of the item financed
(c) Mortgage of the item financed
(d) Mortgage of all assets of the borrower
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43. The nature of charge created while advancing
against LIC policy is
(a)Assignment
(b) Lien
(c) Pledge
(d) Set off
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44. Loan against minor's term deposit
a. can be granted if the documents are signed if the
minor has completed the age of 14 years
b. cannot be granted under any circumstances as the
minor does not have the contractual capacity
c. can be granted to the guardian of the minor, if it is
for the necessities of the minor
d. Can be granted only with the permission of the
Court.
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45. Which one is a FALSE statement
a. In the case of assignment of LIC Policy as a security to an
advance, the assignment is not complete unless a notice of
assignment is given to the insurance company.
b. To above notice of assignment may be given either by the
assignor or by the assignee.
c. There is less risk for the bank when hypothecation charge
created by a company is registered with the ROC.
d. One of the essential requirements of a pledge is the actual
or constructive delivery of the goods pledged by the
pledgerto the pledgee.
e. Limitation period for filing suit for sale of an immovable
property is thirty years from the date mortgage debt
becomes due.
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46. As per the Stamp Act, a document executed in India
should be duly stamped
(a) only before execution
(b) at any time, but before filing suit
(c) within 30 days after execution
(d) before or at the time of execution
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47. One of the following statements is not true
(a) The Court cannot condone delay in filing suit, if the
document is time-barred.
(b) If a demand promissory note is not stamped before
or at the time of execution in India, the defect can be set
right by paying penalty .
c) When the borrower acknowledges the debt before the
expiry of limitation period, the
period of limitation is extended by one more period.
(d) If the borrower makes part payment into the loan
account before the expiry of limitation period, the
period of limitation is extended by one more period
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48. Loans and advances of banks appear in their balance
sheets on the side
•
(a) Liabilities
(b) Assets
(c) Income
(d) Expenses
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49. A loan or advance of a bank is defined as 'Non
Performing Asset' (NPA)
when it remains, overdue or out of order for a period
of:
(a) 90 days
(b) Less than 90 days
(c) More than 90 days
(d) More than 180 days
•
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50. A loan or advance of a bank is defined as
'Doubtful' when it has remained
•
in Sub-standard category for a period of at least:
(a) 6 months
(b) 12 months
(c) 3 months
(d) 18 months
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51. A `Standard Asset' of a bank is defined as an
asset which is:
(a) Not a Non-Performing Asset
(b) A Doubtful Asset
(c) A Loss Asset
(d) ) None of the above
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52. SARFAESI Act is not applicable for loans
outstanding upto Rs.
(a) 10 lakh
(b) 5 lakh
(c) 2 lakh
(d) 1 lakh
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53. Loans upto Rs…. can he settled through Lok
Adalats
•
(a) 2 lakh
(b) 5 lakh
(c) 10 lakh
(d) 20 lakh
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54. DRTs can entertain cases for recovery for Rs.--------
(a)10 lakhs and above
(b) 20 lakhs and above
(c) 50 lakh only
(d)100 lakh only
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55. Retail loans include:
(a)Home loans, Auto loans, Corporate loans
(b) Home loans, Auto loans, Bridge loans
(c) Auto loans, Corporate loans, Credit card dues
(d) Home loans, Auto loans, Personal loans
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56. Retail loans are generally of
(a) Large amounts
(b) Medium amounts
(c) Small amounts
(d) Medium and Small amounts.
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57. Retail loans are generally granted to:
(a) Professionals, individuals, companies
(b) Individuals, institutions, companies,
(c) Professionals, salaried employees,
corporations
(d) Professionals, salaried employees, individuals.
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58. .
Which one constitutes the largest percentage of
Retail loans in India:
(a)Auto loans
(b) Home loans
(c) Personal loans
(d) Personal overdrafts
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59. The term 'debtor' means:
(a)A person who owes some debt
(b) A person to whom some debt is owed
(c) Lender
(d)None of the above
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60. A recovery agent is entitled to collect the specified
dues from the debtors on behalf the principal in
terms of the
(a) Loan agreement between the debtor and the
creditor
(b) Authorization letter by the creditor to the agent
(c) Both (a) and (b) above
(d)None of the above
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61. The function(s) of recovery agents under an Agency
agreement include:
a. Only collection of the specified dues from the
customers
b. Only documenting and reporting
collections/developments to the principal
c. Only remitting the collection of dues to the
principal
d. All the above
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62. In a home loan recovery case, the particulars of the
property mortgaged (i.e. the security) for the loan can
be found from :
.
(a) The loan agreement between the debtor and
the lender and its schedule
(b) The loan application form submitted by the
debtor to the lender
(c) Both the above
(d) None of the above
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63. The recovery agents of a bank should follow:
(a) Only the debt recovery policy and procedure
of the bank (principal)
(b) Only the directives of RBI on recovery agents
engaged by banks
(c) Only the Model Policy on collection of dues
etc. framed by IBA
(d) All the above
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64. The laws and regulations which govern debt recovery
of a bank's dues apply:
a. to the bank's employees engaged in recovery
process
b. to the recovery agents engaged by the bank
c. to the bank's employees and its recovery agents
d. All of the above
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65. Making a telephone call to the debtor by the recovery
agent is:
(a) The first step in recovery process
(b) The last step in recovery process
(c)Optional in recovery process
(d) Not at all necessary in recovery process
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66. Before making a telephone call to a customer, a
recovery agent should ensure that:
(a) He/she has been authorized by the bank to
collect the due debt from the customer
(b) The customer has been -notified by the bank
of the details (name, telephone number etc.)
of the recovery agent for collection of the due
debt
(c) Both the above requirements are followed
(d) None of the above is necessary
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67. While making a first telephone call to a customer for
recovery of dues, a recovery agent should:
(a) Only disclose his/her identity
(b )Disclose his/her identity and also authority to
collect the dues
(c) Discuss with the customer about payment of
the dues
(d) Do both (b) and (c) above
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68. As per IBA's model policy on collection of dues,
customer calls for recovery of dues should he
normally made between:
(a) 0800 and 1700 hours
(b) 0700 and 1900 hours
(c) 0800 and 1900 hours
(d) 0700 and 1800 hours
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69. As per IBA's model policy on collection of dues,
borrower's request to avoid calls at a particular time
or place would be:
.
(a)Rejected outright
(b) Rejected politely
(c) Ignored and not responded
(d) Honoured as far as possible.
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70. 71. Persuasive skill means
•
• (a)A person should he a good listener
(b) Inter-personal relationship
(c) Negotiating
(d) establishing a good "rapport" and winning the
trust of other person
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71. Debt recovery agent
• .
(a) Can exceed the delegated authority
(b) should not exceed the delegated authority
(c) Can partially exceed the delegated authority
(d) Are not given any authority for compromise
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72. DMP means
•
(a) Debt Management Plan
(b) Delegated Monetary powers
(c) Derived Monetary Powers
(d) Diligent Management of Property
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73. The generic provisions for rights and duties of agents
are contained in :
(a) The constitution of India
(b) The Contract act 1872
(c) The Companies 2013
(d) none of the above
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74. The generic right and duties of agents contained in
relevant act:
a. Cannot be modified by the specific agreement
between the agent and the bank
b. Can be only modified by the agreement between
the argents and the bank
c. Can be modified altered and deleted by the specific
agreement between the agents and the bank
d. None of the above is correct
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75. The generic duties of agents contained in the relevant
act include:
a. Duty to follow lawful instructions of the principal
b. Duty to follow lawful and any other instructions of
the principal
c. Duty to follow customs of the trade/industry, where
instructions of the principal are silent.
d. Both (a) and (c)above
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76. Recovery agents have a duty to exercise reasonable
care and skills in recovery functions, in terms of:
(a) The Contract act
(b) The IBA’ model policy on collection of dues
(c) The RBI’s guidelines on recovery agents
engaged by banks
(d) All the above
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77. Misrepresentation Facts is:
(a) Permissible in India, UK, USA
(b) Prohibited in India, UK, USA,
(c ) Prohibited in UK, USA, but permissible in
India
(d) Prohibited in UK, but permissible in India, USA.
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78. Hours of phone contacts with customers for debt
recovery are prescribed:
• (a) In USA, but not in India
(b) In India, but not in USA
(c)In India and also in USA
(d) In UK, but not in India
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79. Recovery agents threat for legal action or arrest of
the customer is :
(a) Permissible in India and also USA
(b) Prohibited in India and also USA
(c) Prohibited in USA, but permissible in India
(d) Permissible in India, USA AND UK
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80. Use of abusive language in recovery process by
recovery agents is :
(a) Permissible in India and also USA
(b) Prohibited in India also USA
(c) Prohibited in USA, but permissible in India
(d) Permissible in India, USA AND UK
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81. Disclosing the details of the customer’s debt with
third parties is:
(a) Permissible in India and also USA
(b) Prohibited in India and also USA
(c) Prohibited in USA, but permissible in India
(d) Permissible in India, USA and UK
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82. In case of a willful defaulter the recovery agent
should:
(a) Collect the documentary evidence to prove
the debtors negative responses to his collection
efforts
(b) Preserve the documentary evidence
(c) Collect and send the documentary evidence
to the principal
(d) Collect, preserve and send copies of the
documentary evidence to the principal for further
action
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83. Inter-personal skill leads to_______
a. Enhancement of relationship
b. Breakdown of relationship
c. No relationship
d. No value addition in relationship
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84. When the agency contract does not provide for any
fee or other remuneration, the principal may be liable
to pay to the agent only the fee as per
a. The customary practices of the industry
b. The contract Act
c. RBI Guidelines
d. IBA model contract.
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85. In your anxiety for recovering the dues, you likely to
be inclined to using harsh or threatening language.
This approach is, however, improper because it_____
a. May antagonize the borrower into not paying
b. Is inhuman and demeaning
c. May attract legal structures if pursued in court
d. All the above
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86. Retail loans excepting Housing loans generally
is_________
a. Large amounts
b. Medium amounts
c. Small amounts
d. Medium and small amounts
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87. A cheque signed and delivered by the borrower to
the lender is like a promise/assurance by the
borrower to the lender that___________
a. There us sufficient balance/or proper arrangement
b. There are no legal restrictions for payment
c. The cheque will be honored on presentation
d. The payment of the cheque will to be stopped
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88. The recovery staff members should schedule( time)
their dues collection efforts_______
•
a. Near bank half yearly closing dates to achieve
presentable NPA figures
b. During the lean weeks or months for better
utilization if branch itself
c. To synchronize with the cash flow patterns of the
debtors
d. Both A and B as above
•
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89. Savings accounts may contain some restrictions
regarding
a. Number of withdrawals per quarter
b. Amount of withdrawals’ per transaction in ATM
c. Number of deposits into the account per quarter
d. Both A and B as above
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90. In case of charge cards, the card holder is given time
up to__________
a. 10 to 20 days to pay his entire dues
b. 5 to 10 days to pat entire dues
c. 25 to 50 days time to pay his entire dues
d. No time limit at all his given for payment of dues
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91. How important is it for the recovery agency to follow
the Banking codes and standards
a. Very important, as he is representative of the bank
and must follow it strictly
b. Slightly important, as he does not have to follow the
code od conduct all the time
c. Not at all important, as he can follow the code if
conduct only it it suits him
d. Both B and C above
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92. Who of the following is not a party to a debt?
a. Creditor
b. Debtor
c. Agent
d. Both A and B above
•
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93. The recovery agents of a bank should follow
a. Only the debt recovery policy and procedure of the
(principal) confirming to the extant laws
b. Only the directives of RBI on recovery agents
engaged by banks
c. Only the Model Policy on collection of dues etc..
framed by IBA
d. All the above
•
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94. If a borrower who has defaulted from paying his dues
to the bank does not take your calls and you don’t
even find him at his corresponding address, you
would___________
• I
a. Intrude into the privacy of the borrowers close
relatives
b. Check with the bank for the personal and
professional references given by the borrower
c. Take help from the telecom department for tracing
the borrower’s calls
d. Pressurize the guarantor
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95. Which of the following is not a sub-category of
commercial banks
a. Public sector banks
b. Private bank sectors
c. Foreign banks
d. Land development banks
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96. Which one of the following is not a source of
information to compile opinion reports on the means
and assets of the defaulting debtors
a. Chamber of Commerce
b. Business references
c. Credit Information Agencies
d. Indian Banks Association
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97. As per KYC guidelines, purchase of Demand
drafts/Telegraphic transfers beyond Rs.50,000
Can be permitted in cash
a. Can be permitted subject to production of
documentary evidence
b. Can be permitted by debit to the account only
c. Can be permitted at all
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98. The customer asks you to waive his dues, in such a
situation you would______
a. Ask him to send a letter regarding it
b. Explain that you have no authority to waive the
dues, and only the bank can do it
c. Threaten the customer that you will file a complaint
with the police
d. Laugh at him and tell him it is not possible
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99. The important part of communication is _________
•
a. Hearing
b. Speaking
c. Listening
d. Silence
•
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100. Short Term Deposits are _________
a. Term deposits which have a maturity period less
than 1 year
b. Term deposits which have a maturity period up to
30 days
c. Term deposits which have a maturity period up to 6
months
d. Term deposits which have a maturity period up to
90 days
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101. After appointment of DRA, Bank’s primary duty
towards its defaulting debtor is to __________
a. Use all sorts of measures for the recovery of the
bank dues, including muscle power
b. Act secretly so that the debtors will never know
about DRA being appointed
c. Inform the debtors the details of the DRA appointed
for the purpose of recovery of the unpaid dues
d. Disclose all details of the defaulting borrower to
public so that recovery process may become easier
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102. A bank hires a DRA for recovering dues from debtor
D. In the agency agreement D is referred to as ___
a. a debtor
b. a borrower
c. the principal
d. third party
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103. Which of the following document can be accepted as
identification proof by Banks for the purpose of
opening of new Accounts?
a. PAN card
b. Credit Cared statement
c. Electricity bill
d. Telephone Bill
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104. The ownership of an auto taken by a borrower under
a hire-purchase agreement lies with ___
a. The borrower-right from day one of the loan
b. The finance company till last installment is paid
c. The borrower after the first installment is paid
d. Both B and C above
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105. Prakash is a LIC agent. Post office has a received a parcel for prakash and
advices prakash to come and collect the parcel. Prakash requests his friend
Avadhoot, a teacher to visit the post office by auto and to collect the parcel
on his behalf. Avadhoot agrees to the proposal. I the above agreement
between prakash and Avadhoot, for collecting parcel from post office,
prakash is_____
a. The agent
b. The principal
c. Courier
d. None of the above
104
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106. Before making a telephone call to a customer, a
recovery agent should ensure that _________
a. He/she been authorized by the bank to collect the
due debt form the customer
b. The customer has been notified by the bank of the
details (name. telephone number etc) of the
recovery agent from the collection of the due debt
c. Both the above requirements are followed
d. None of the above is necessary
105
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107. What would your attitude be as a recovery agent
during the recovery process?
a. You would show a posture of superiority towards a
customer
b. You would understand and be patient with a
customer
c. You would be arrogant towards a customer
d. You would show disrespect to a customer
106
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108. Recovery job is made more difficult when the
recovery agent treats the borrower
• Courteously
• With respect
• With contempt
• With understanding
107
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109. An overdraft is generally allowed by banks
in_________-
a. Savings account
b. Current account
c. Recurring deposit accounts
d. Term deposit accounts
108
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110. Interest on savings account continues to be regulated
by Reserve Bank of India and presently it is
a. 2.50%
b. 4.00%
c. 3.50%
d. 5.50%
e. Basing On Banks Board Decision
109
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111. Which of the following is not the specialized function
of debt collection agencies?
a. Warning the customer
b. Re-possessing the security
c. Initiating legal action
d. Tracing the vanished borrower
110
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112. For being effective a recover agent_____________
• Should be an active listener
• Should be a passive listener
• Should have ability to shout
• Neither A nor B
•
111
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113. When the banker-customer relationship is
terminated?
a. On the death of the customer
b. On the customer becoming lunatic
c. On the customer being declared insolvent
d. On the closure of the account
112
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114. Showing empathy and respect to the other party is
_________
a. Element of interpersonal skill
b. Element of communication
c. Element of listening
d. Element of speaking
113
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115. Money Laundering basically involves three
independent steps that often occur simultaneously
viz
a. Placing, layering and Disintegration
b. Placement, Layering and Integration
c. Placing, Cementation and Interrogation
d. Placement, Surfing and Strutting
114
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116. As a DRA, you are not likely to deal with __________
a. Credit card holders
b. Borrowers for vehicles
c. Borrowers under personal loans
d. Debit card holders
115
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117. DMP refers to ________
a. Debt Modification Program
b. Debt Management Programme
c. Debt Module Plan
d. It is a programme for debt recovery agent
116
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118. Should the customer refuse to pay his dues it is
important to inform_________
a. His neighbors
b. His office colleagues
c. His relatives
d. Supervisor of the DRA and the bank
117
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119. As a DRA, when you visit a borrower’s residence you come to
know that borrower is out of the town. There are some visitors
or guests in the house. Your appropriate course of action would
be____
•
a. To discuss the default account with adult family
members even in presence of children
b. To discuss the default account with adult family
members even in presence of visitors
c. As borrower is not present in the house, you have
to choose another day to see the person you came
to see and leave
d. None of the above
•
118
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120. While having conversation with a customer, he demands to know about your
rights and duties as a recovery agent. In such a case you would tell him that a
recovery agent has a right to _______
a. Use physical force to collect dues from a customer,
if required
b. Threaten the customer verbally and abuse the
customer, if required
c. Use unlawful means to collect dues from the
customer, if required
d. Follow the instructions of the bank that has
engaged him for the stipulated task
119
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121. You reach the customer’s office and while waiting for the customer you start
discussing the customer’s inability to pays his dues to the bank with his office
colleagues. Is it appropriate for you as a recovery agent to talk about the
customers dues in front of his office colleagues?
a. Yes, this would pressurize him to pay his dues faster
b. Yes, it would intrude upon his privacy and would
hurt him
c. Yes, this would embarrasses him in front of others
d. No, it is not correct to share customers’ details with
anyone
120
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122. You are at the borrowers place, and the customer says that he will not be able
to talk to you as he as to leave his house for some genuine reason. In such a
case you would:
a. Leave the borrower’s house and come back when
the borrower is back
b. Remain in the borrower’s house till he comes back
c. Tell the borrower that he cannot leave his house
until he pay his dues
d. Tell him that you will wait at his neighbor’s place
121
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123. You can visit a customer earlier or later that the time
prescribed by the Model ,Policy when____
a. You feel that due to the nature of his employment
e.g: working in shifts the customer is available
outside these hours
b. You feel that it is convenient for you to visit him
outside these hours
c. You feel that it is convenient for the customer’s
family to visit him outside these hours
d. None of the above
122
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124. Mr. Raj, a customer, has asked you to avoid calling him between 10.00AM and
11.00 AM for any information related to the recovery of the money. The time
is 10.15 AM and you need to remind him to pay his previous month’s dues. In
such case you would_________
a. Call him right away and remind him
b. Call him around 10.30 and remind him
c. Call him and tell him that you’ll take only 10
minutes of his time to remind him
d. Call him after 11.00 AM and remind him
123
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125. As recovery agent, you must treat the
debtor________
a. With due respect and courtesy
b. As s fellow human being
c. With empathy and understanding
d. All of the above
124
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126. Apart from documenting the important
developments and events of the collection process,
Bank’s also advice DRA to record____
a. Family History of the debtor
b. Conversations of the DRA with the defaulted
debtors held during the recovery process
c. Activities of the defaulting debtors
d. All the above
125
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127. Which of the following document must be carried by the
recovery agent and shown to the customers on demand?
a. Recovery agreement with the recovery agent
b. Authorization letter to collect the dues from the
specified debtor
c. PAN card
d. Both A and B above
126
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128. The Prevention of Money Laundering Act came into
effect from
a. 2001
b. 2004
c. 2005
d. 2002
127
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129. As per prudential Accounting Norm, RBI has classified
assets or loans into how many categories?
• A.3
• B. 4
• C. 5
• D.6
128
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130. Which of the following is not a sub category of public
sector banks?
a. State Bank of India and its subsidiaries
b. Local Area Banks
c. Nationalized banks
d. Regional Rural Bank
129
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131. Market share of Home Loan by Banks as per 2005
survey information is _________
a. 20%
b. 5%
c. 10%
d. 49%
130
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133. Right of Compensation arises as per______-
a. Sec 221 of Indian Contract Act
b. Sec 225 of Indian Contract Act
c. Sec 226 of Indian Contract Act
d. Sec 230 of Indian Contract Act
132
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134. Sometimes, bankers charge higher interest rate on
overdue amount. Such interest is known as____
• Additional interest
• Default interest
• Overdue interest
• Penal interest
133
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135. The generic duties of agents contained in the relevant
Act, include______
•
a. Duty to follow lawful instructions of the principal
b. Duty to follow lawful and unlawful instructions of
the principal
c. Duty to follow customs of the trade/industry, where
instructions of the principal are silent
d. Both A and C above
134
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136. Bank’s lay down their policy and procedure for
collection for past dues in conformity with____
a. Will and pleasure
b. Legal an regulatory framework
c. No such references
d. In consultation with customers
135
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137. If the customer starts abusing you, what do you do?
a. Abuse him back
b. Send him a legal notice
c. Remain calm and patient
d. Beat him up
136
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138. Legal Recovery Process involves___
a. Intervention of the court
b. Non-intervention of the court
c. Negotiated and one time settlement
d. Outside court settlement
137
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139. ‘Doubtful’ assets generally have over dues which
are___
•
a. Less older that those of loss assets
b. More older than those of sub-standard assets
c. More older than those of loss assets
d. Both A and B as above
138
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140. Credit risk to the bank is high from the ___________
• Debit card holders
• PAN card holders
• ATM card holders
• Credit card holders
139
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141. Recovery agent’s job is to collect dues of banks,
NBFCs etc.. under._______
a. Business loans
b. Retail loans
c. Project loans
d. Industry loans
140
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142. Common points to be followed in recovery strategies
are____
a. Establishing good rapport
b. KYC papers of the customer to be studied
c. Study the copy of loan agreement of debtor
d. Both A and C above
141
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143. Duty of confidentiality is based on
a. Contract Act
b. IBA code of Debt Recovery
c. Customary practice in the banking industry
d. Both B and C above
142
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144. Under AML/KYC guidelines, “illegal means” refers
to____
a. Drug trafficking, illegal arms trade
b. Salary proceeds
c. Business income
d. Professional income
143
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145. Repaying of money by a borrower to the bank____
a. Is not compulsory
b. Is at borrower’s convenience
c. Is necessary only when the bank asks it back
d. Should be as per loan agreement terms
144
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146. In case where details of instructions are not given in the
agreement, the agent has to follow the commercial customs and
industry practices. This is defined under which duty of the DRA?
a. Duty to follow trade sanctions
b. Duty to follow instructions
c. Duty to render accounts
d. Duty to follow trade customs
145
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147. Communicating rudely with debtors is ___
a. Productive
b. Counter-productive
c. Necessary at time
d. Good strategy for recovery
146
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148. Before going on a visit to borrower for recovery, you
should ensure that___-
a. The dues are still outstanding
b. Amount due and agents name are notified to the
borrower
c. Appointment from the debtor for the visit is taken
d. All the above
147
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149. When a customer deposits money in the bank the
relationship of the customer and bank is____
a. Creditor-debtor
b. Debtor-creditor
c. Bailor-bailee
d. Lessor-lessee
148
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150. The parties in a DRA contract are____
a. The DRA, and the bank
b. The DRA, the bank and bank’s borrowers
c. The DRA, the bank and only defaulting borrowers
d. The DRA, the bank and all the customers of the
bank
149
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151. Which of the following isnot classification of loan
assets as per regulator guidelines?
a. Standard assets
b. Sub standard assets
c. Doubtful assets
d. Difficult assets
150
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152. From the following which is not retail lending
product?
a. Housing loan
b. Vehicle loan
c. Credit card receivables
d. Loans under Govt. Sponsored schemes
151
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153. Appropriate authorization by bank means______
a. Legal notice
b. Demand notice
c. Bank’s letter to debtor informing details of Recovery
agent engaged by them for recovery of the
particular loan
d. Signed notice of demand
•
152
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154. “ Dignity and respect to customers” principles of the
debt collection policy of banks is based on__
a. Banking codes and standards Boards of India
b. The RBI directives on recovery of debts, including
recovery agents engaged by the bank
c. The model policy on collection of Dues and
Repossession of Security framed by the Indian
Bank’s Association
d. Both B and C above
153
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155. Debt recovery agent and debtor during
communication are___
• Communicator and receiver
• Receiver and communicator
• No relationship
• Both are communicators
154
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156. Which is the first step to be followed in the recovery
process?
a. Call the customer and ask him about a time that is
convenient to meet him
b. Meet the customer directly at his house
c. Meet the customer directly at his office
d. None of the above
155
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157. Member cards are____
a. Those used exclusively by members of the club
b. Those used exclusively by chain of hotels
c. Both A and B above
d. None of the above
156
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158. When you meet a customer for the first time for
collection you would____
a. Discuss the problems he is facing to repay his dues
b. Warn him about sending him a legal notice
c. Warn him that his asset/property will be re-
possessed immediately
d. Warn him that he can be detained in police custody
157
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159. In case of a borrower who is heavily indebted, which of the
following would not be an ideal approach of a DRA in respect of
recovery counseling?
a. Advice the borrower to prioritize his/her debts
b. Advise the borrower to have a series of talks with
the bank for arriving at some negotiation
c. Advise the borrower to Approach another financial
institution to arrange for another credit so as to
liquidate the existing debt
d. Advise the debtor to consolidate his/her debts
158
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160. Both normal and specialized collection function by
recovery agents have to be performed in accordance
with__
a. Routine practices of bank
b. Usages and practices of the banking industry
c. Recovery policy and procedure prescribed by bank
which confirm to the laws of the country
d. The provisions of law
159
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161. When you go meet a customer who has not paid his
installment for the first time. You would____
a. Go alone
b. Take the police to the customers house
c. Take your friends long with you
d. Take the bank authorities to the customer’s house
160
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162. Under ‘hypothecation’ charge possession of good is
with _____
a. Lender
b. Guarantor
c. Borrower
d. None of the above
161
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163. While trying to reach a customer who is not easily
reachable over the phone, you would____
a. Call the customer from different numbers so as to
disturb him
b. Call the customer several times in as day so as to
disturb him
c. Make no effort to call the customer
d. Call once and leave a message with a family
member with details of your name and contact
number
162
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164. Recurring Deposit Account is classified under____
a. Savings account
b. Current account
c. Term deposit account
d. Borrower account
163
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165. You are talking to a customer who has defaulted in paying his loan for the
very first time a due to some genuine reason. While talking-to the customer
you realize that he is very tense and seems very worried about not paying his
dues.. In such case you would____
a. Say things to calm him down
b. Say things to make him seek tense
c. Say things to make him feel more insecure
d. Say nothing
164
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166. You are interacting with a customer who is abusive and threatens
to beat you. Such responses during calls and personal visits
should____
a. Be recorded(audio/video) with the customer having
full knowledge of it
b. Be recorded(audio/video) without the customer
having any knowledge of it
c. Be recorded(audio/video) by the recovery agent’s
friend secretively
d. Not be recorded (audio/video/) at all
165
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167. You had fixed a meeting with the customer to meet him at 4.00
PM At 3.00 PM he calls you and cancels the appointment. What
do you do in this situation?
a. Agree to cancel the meeting and report the same to
the bank
b. Pressurize the customer to meet you at the
scheduled time
c. Ignore his request for cancelling the meeting and
reach the customer at the scheduled time
d. Falsely inform the bank that you have met the
customer
•
166
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168. You call a customer and introduce yourself over the phone. Initially the customer listens
to toy patiently. But as soon as you begin to remind him that he has defaulted in paying
his dues for past 3 months he looses his patience and speaks very rudely to you. You
inform the customer that you will be terminating the call at which the customer
completely loses his temper. In such a case you would……
a. Inform the customer once again before terminating
the call
b. Not cut the call and go on as usual
c. Lose your temper at the customer
d. Transfer the call to another DRA
167
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169. Before meeting a customer who has not paid his loan installments to the
bank, you go through the loan agreement between the customer and bank.
The loan agreement has details of the candidate’s financial status. In such a
case you should____
a. Use this information for your personal use
b. Make note of this information and carry this notice
for reference during the recovery process
c. Not refer to this information at all
d. Discuss this information with the customer’s friends
and family.
168
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