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  1. 1. A Tool for Social Media Monitoring & Management
  2. 2. About Radr • At Neev, we build technology that enables real- time brand management • Our product – Radr – Radr tracks conversations around brands, products, people, competitors and ideas across the social Web. – It tells organizations what people are talking about their brands - good, bad, or ugly - and let's them make more customer-centric decisions about their business. – It's akin to a market research study with a focus group of millions. – Radr even allows organization to be a part of the conversation and measure the impact of their social media initiatives. • We have complemented our product Radr with a services offering • Geographical presence in Bangalore, Delhi & Mumbai Business Intelligence for Organizations Radr – Monitoring Tool for the Social Web Analytics, Research & Consulting Services Real-time conversations from across the web – customers, prospects, employees, stakeholders, critics and media 4
  3. 3. Our product, Radr, allows you to… Monitor every conversation about your brand and competitors News, Blogs, Forums, Social Networks, Microblogging Services, Videos, PPTs Listen using a single dashboard Classify conversations by relevance, tonality, criticality and theme Additionally, keyword search makes it easy to find old conversations Organize using curation tools Respond to customers, critics and prospects quickly and easily Allows the right stakeholder to respond - Cust. Service, PR, Marketing, Top Mgmt Participate using team collaboration features Generate interactive charts to analyze your social media efforts Buzz Volume, Share of Voice, Sentiment, Media, Themes, Resolution Rate & Time Measure using custom reports Using the interactive charts derive valuable insight on your digital media outlayCampaign effectiveness, Measurement of ROI, ,Effectiveness of Social Media Agency Insights Derive valuable information Empower the stakeholders to respond to the customer quickly Dynamic responses to customer issues, real time crisis management , providing instant value for customers Actionables Empowerment of stakeholders 4
  4. 4. Feature List: Listening Search any track term Enter track terms to monitor conversations which mention specific brands, products, people, competitors, events and ideas across the social Web in real-time Boolean logic Use Boolean logic (AND / OR / NOT) to refine your search to a more specific set 4
  5. 5. Feature List: Listening Geography & Language Focus your search on content from a particular country and/or content from a particular language. Support is available for multiple languages in the tool. 4
  6. 6. Feature List: Listening Source Choose the source categories you wish to listen to – News, Blogs, Forums, Social Networks, Micro blogging Services, Videos, PPTs 4
  7. 7. Feature List: Organizing Granular search options: Organize data (mentions) using a combination of various criteria such as date, source, relevance, tonality, track term or theme. Keyword and mention ID-based search: We've added a keyword search to search through the archive of mentions and each mention is given a unique identification number to facilitate communication between various stakeholders. Human filtering: We understand that even the most advanced computer analysis features will never fully interpret the sentiment of a mention for different contexts - which is why our tool includes a phase of human filtering. Note: Automated Curation is also available in our tool in case the brand /product mentions require the same. 4
  8. 8. Track term-level curation within a mention: In cases where a mention corresponds to multiple track terms, you can curate the mention at a track-term level. For example, an article comparing two brands may paint a positive picture for one brand and negative for the other. Our tool allows you to curate the same mention differently for each brand it corresponds to. Influence of a source: Each source is assigned a score which determines its influence and veracity. This score is using different algorithms based on the source and the same determines the rating. of the source with respect to other sources. Feature List: Organizing 4
  9. 9. Prioritization: Our tool gives you the ability to prioritize individual mentions which puts them in a list of actionables that can be assigned to different team members Feature List: Organizing 4
  10. 10. Tagging: You can tag a mention to reflect the key messages carried in the conversation or to associate the mention with a particular department in your organization. Feature List: Organizing 4
  11. 11. Feature List: Participating Roles & privileges Assign roles and privileges to the different stakeholders within and outside your organization - thus making the tool fit in to your organizational hierarchy and so that it can be managed by your agency. Sharing: Mentions can be shared and escalated to specific stakeholders via e-mail or to your network on Facebook, Twitter and LinkedIn 4
  12. 12. Feature List: Measuring Recurring Reports: Every company operates on its own internal schedule, which is why our reports can be delivered on a customized schedule - daily, weekly, monthly or even immediate updates of urgent Actionables. Custom Reports: We provide you with filters for date, relevance, tonality, track terms and tags so that you can create custom reports over and above the recurring reports. Export to CSV, HTML or PDF: Export social media content and/or graph data as .csv, .html or .pdf - making it easy for use to convert and represent data in to a more intelligible output. 4
  13. 13. Sentiment Analysis Our tool generates useful reports to measure sentiment of the conversations related to your brand/product Our tool allows you to track sentiment based on track terms. For Eg, if you are comparing 2 track terms sets namely Coke and Pepsi, our tool would help you classify the mention as positive for Coke and negative for Pepsi if the mention is “I like Coke over Pepsi”. Our tool makes sentiment analysis a reliable forecasting method by keeping track of the competitors, providing reviews of a particular product and providing valuable feedback. Feature List: Insights Understanding your social Web presence Our tool generates interactive charts to analyze your social media efforts - Buzz Volume, Share of Voice, Sentiment, Media Segmentation, Themes, Resolution Rate & Time. 4
  14. 14. Feature List: Insights Drill-down: Drills into the reports to understand which significant event is having an inordinate impact. Making sense of huge data Our Analysis shows that 90% of mentions contain irrelevant data. However the 10% we identify could have deep impact in affecting the value of the brand /product. 4
  15. 15. Feature List: Actionables Collaboration: A built-in actionable management system so that engagement/participation tasks arising out of a mention can be assigned to a person, given a status, and tracked by others. 4
  16. 16. Feature List: Actionables Tracking your team's performance: To ensure that the engagement team is on top of their to-do's, we also measure the performance of resolution rates and resolution times for each team member. 4
  17. 17. Feature List: Scheduled Reports •Automated reports can be scheduled to be sent to multiple recipients for their perusal. •Schedule/frequency of the reports can be customized. 4
  18. 18. Feature List: Dashboard for different users •Once a user logs in, the dashboard shows the most relevant data with respect to the primary brand/product.
  19. 19. Feature List: Dashboard for different users •Presents a wide number of different metrics in a single consolidated view.
  20. 20. Snapshot of Features • Real-time Social Media Monitoring Social Conversations are prevailing all the time. Radr provides providing users with real time results from a database that is re-indexed throughout the day. The information thus derived is realtime and thus helps you to take immediate action if required. • Geography and Demographics One needs to identify the customers’ and where they are located around the world. Radr provides user-friendly charts that show an overall snapshot, as well as trends over time to quickly display geographic information. You can also drill down and segment opinions based on specific factors. For example, we can easily identify people talking about Hamam soaps based in Chennai. • Comparisons and Trends Compare multiple competitors or issues across different geographic areas, languages . Access and analyze trends based on historical data archive and continuously updated real-time data.
  21. 21. Snapshot of Features • Influencer Identification and Engagement Identify the people driving the conversations, and understand who they are and their authority/relevance to your company, brand or products. Then, engage with key influencers and opinion leaders to build, nurture and manage relationships. • Collaboration and Workflow Management Share information and insight with co-workers and team members by saving and tagging searches and content. The entire workflow - listen, measure, understand and engage - can be managed within the same platform, and include multiple team members. You can also easily extract insights in PDF / CSV (MS Excel), and use graphics to prepare reports.
  22. 22. Sample List of Reports • Sentiment Analysis 4
  23. 23. Sample List of Reports • Media Segmentation 4
  24. 24. Sample List of Reports • Share of Voice 4
  25. 25. Sample List of Reports • Tags 4
  26. 26. Sample List of Reports • Top Keywords 4
  27. 27. Sample List of Reports • Resolution 4
  28. 28. Sample List of Reports • Team Performance Card 4
  29. 29. India - Bangalore USA Sweden The Estate, # 121,6th Floor, Dickenson Road Bangalore-560042 Phone :+91 80 25594416 Neev Information Technologies Pvt. Ltd. 1121 Boyce Rd Ste 1400, Pittsburgh PA 15241 Phone : +1 888-979-7860 Neev AB, Birger Jarlsgatan 53, 6tr, 11145, Stockholm Phone: +46723250723 sales@neevtech.com India - Pune #13 L’Square, 3rd Floor Parihar Chowk, Aundh, Pune – 411007. Phone : +91-64103338 Singapore #08-03 SGX Centre 2, 4 Shenton Way, Singapore 068807 Phone: +65 6435 1961 For more info on our offerings, visit www.neevtech.com