The document discusses the key drivers and cornerstones for successful social media strategies. It notes that humans are naturally curious and want to be part of something, to express their opinions and engage in conversations. Social media provides a way for people to discuss brands and products. The document advocates listening to what people say online, learning from the conversations, and actively engaging and participating to build loyalty and drive leads and sales. It argues that social media is about human connections rather than just a medium, and that the best investment is in using it for marketing by giving people reasons to talk about a brand.