The document defines management as the process of planning, organizing, directing, and controlling an organization's resources to achieve its goals. It describes the four functions of management as planning what needs to be done, organizing resources, directing employees, and controlling performance. The document also outlines three types of managers - top managers responsible for overall performance, middle managers who implement strategies, and first-line managers who supervise employees. Finally, it identifies four basic management skills as technical skills, human relations skills, conceptual skills, and decision-making skills.

1. Fawad khan A1BM.110001