Pr inciples of
Management
MGT 301

Muhammad Jameel Qazi
Management: A Competency Base Approach
Methodology
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






Lectures
Videos
Cases
Presentations
Discussions and debates
Research reports
Projects
Webpage, Blog, Wiki, email


http://faculty.kfupm.edu.sa/MGM/jamilqaz/



http://mgt301.pbwiki.com/



http://mgt301.bl...
Chapter 1
Managing in a Dynamic
Environment
Learning Objectives




Define Managers And Management.
Explain What Managers Do.
Describe The Competencies Used In
Man...
Introductory Concepts: What Are
Managerial Competencies?

 Competency – a combination of knowledge,
skills, behaviors, an...
Why are Managerial Competencies
Important?
 You need to use your strengths to do your best
 You need to know your weakne...
A Model of Managerial
Competencies
(adapted from Figure 1.1)
Communication
Competency
Teamwork
Competency

Planning and
Ad...
A Model of Managerial
Competencies
(adapted from Figure 1.1)
Communication
Competency
Teamwork
Competency

Global
Awarenes...
What Is An Organization?
 A formal and coordinated group of people who
function to achieve particular goals
 These goals...
Characteristics of an
Organization




An organization has a structure.

An organization consists of a group of
people s...
Management
Organization
Two or more people who work together in a structured
way to achieve a specific goal or set of goal...
- People responsible for
directing the efforts aimed
at helping organizations
achieve their goals.
- A person who plans,
o...
Management


Management refers to the tasks and activities
involved in directing an organization or one of
its units: pla...
 Function: A classification referring to a group of
similar activities in an organization like marketing or
operations.
...
(cont’d)

 General Managers: responsible for the operations
of more complex units—for example, a company or
division
 Ov...
Basic Managerial Functions
(adapted from Figure 1.2)

Organizing

Leading

Planning

Controlling
Management Process and Goal Attainment
Management and Organizational
Resources
Planning involves tasks
that must be performed to
attain organizational goals,
outlining how the tasks
must be performed, ...
Planning
 Determining organizational goals and
means to reach them
 Managers plan for three reasons
1. Establish an over...
Organizing means assigning the planned tasks to various individuals or groups
within the organization and cresting a mecha...
Organizing

 Process of deciding where decisions will be made, who
will perform what jobs and tasks, and who will report
...
Leading (Influencing) means guiding the activities of
the organization members in appropriate directions.
Objective is to ...
Leading
 Getting others to perform the
necessary tasks by motivating them to
achieve the organization’s goals
 Crucial e...
1. Gather information that measures recent performance
2. Compare present performance to pre-established standards
3. Dete...
Controlling
 Process by which a person, group,
or
organization consciously monitors
performance and takes corrective
acti...
Basic Levels of Management
(adapted from Figure 1.3)

Top
Top
Managers
Managers
Middle Managers
Middle Managers
First-Line...
Top Managers
 Responsible for providing the overall direction of an
organization
 Develop goals and strategies for entir...
Levels of Management


First-line Managers: have direct responsibility for
producing goods or services Foreman, superviso...
First-line Managers
 Directly responsible for production of goods or services
 Employees who report to first-line manage...
Middle Managers
 Responsible for setting objectives that are consistent with
top management’s goals and translating them ...
Management Level and Skills
Introductory Concepts: What Are
Managerial Competencies?

 Competency – a combination of knowledge,
skills, behaviors, an...
Six Core Managerial Competencies:
What It Takes to Be a Great Manager
 Communication Competency
 Planning and Administra...
Communication Competency
 Ability to effectively transfer and exchange information
that leads to understanding between yo...
 Deciding what tasks need to be done, determining
how they can be done, allocating resources to enable
them to be done, a...
 Accomplishing tasks through small groups of
people who are collectively responsible and
whose job requires coordination
...
Strategic Action Competency
 Understanding the overall mission and values of
the organization and ensuring that employees...
Snapshot
“Sony must sell off businesses that don’t fit
its core strategy of fusing gadgets with films,
music, and game sof...
Multicultural Competency
 Understanding, appreciating and responding to
diverse political, cultural, and economic issues
...
Self-Management Competency
 Developing yourself and taking responsibility
 Integrity and ethical conduct
 Personal driv...
Self-Management Competency
Snapshot
“My strengths and weaknesses haven’t
changed a lot in 51 years. The important
thing is...
Learning Framework for Managing
Part I: Overview of Management
Part II: Managing the Environment
Part III: Planning and Co...
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Principles of management

  1. 1. Pr inciples of Management MGT 301 Muhammad Jameel Qazi
  2. 2. Management: A Competency Base Approach
  3. 3. Methodology        Lectures Videos Cases Presentations Discussions and debates Research reports Projects
  4. 4. Webpage, Blog, Wiki, email  http://faculty.kfupm.edu.sa/MGM/jamilqaz/  http://mgt301.pbwiki.com/  http://mgt301.blogspot.com/  mgt301.072@gmail.com
  5. 5. Chapter 1 Managing in a Dynamic Environment
  6. 6. Learning Objectives    Define Managers And Management. Explain What Managers Do. Describe The Competencies Used In Managerial Work And Assess Your Current Competency Levels.
  7. 7. Introductory Concepts: What Are Managerial Competencies?  Competency – a combination of knowledge, skills, behaviors, and attitudes that contribute to personal effectiveness  Managerial Competencies – sets of knowledge, skill, behaviors, and attitudes that a person needs to be effective in a wide range of positions and various types of organizations
  8. 8. Why are Managerial Competencies Important?  You need to use your strengths to do your best  You need to know your weaknesses  You need developmental experiences at work to become successful leaders and address your weakness  You probably like to be challenged with new learning opportunities  Organizations do not want to waste human resources  Globalization deregulation, restructuring, and new competitors add to the complexity of running a business
  9. 9. A Model of Managerial Competencies (adapted from Figure 1.1) Communication Competency Teamwork Competency Planning and Administration Competency Global Awareness Competency Strategic Action Competency Self-Management Competency
  10. 10. A Model of Managerial Competencies (adapted from Figure 1.1) Communication Competency Teamwork Competency Global Awareness Competency Managerial Effectiveness Self-Management Competency Planning and Administration Competency Strategic Action Competency
  11. 11. What Is An Organization?  A formal and coordinated group of people who function to achieve particular goals  These goals cannot be achieved by individuals acting alone  An organization has a structure, discussed in depth in Chapter 11
  12. 12. Characteristics of an Organization   An organization has a structure. An organization consists of a group of people striving to reach goals that individuals acting alone could not achieve.
  13. 13. Management Organization Two or more people who work together in a structured way to achieve a specific goal or set of goals. Goals Purpose that an organization strives to achieve; organizations often have more than one goals, goals are fundamental elements of organization. The Role of Management To guide the organizations towards goal accomplishment
  14. 14. - People responsible for directing the efforts aimed at helping organizations achieve their goals. - A person who plans, organizes, directs and controls the allocation of human, material, financial, and information resources in pursuit of the organization’s goals.
  15. 15. Management  Management refers to the tasks and activities involved in directing an organization or one of its units: planning, organizing, leading, and controlling.  The process of reaching organizational goals by working with and through people and other organizational resources.
  16. 16.  Function: A classification referring to a group of similar activities in an organization like marketing or operations.  Functional Managers: A manager responsible for just one organizational activity such as accounting, human resources, sales, finance, marketing, or production  Focus on technical areas of expertise  Use communication, planning and administration, teamwork and selfmanagement competencies to get work done
  17. 17. (cont’d)  General Managers: responsible for the operations of more complex units—for example, a company or division  Oversee work of functional managers  Responsible for all the activities of the unit  Need to acquire strategic and multicultural competencies to guide organization  Many Other types of managers
  18. 18. Basic Managerial Functions (adapted from Figure 1.2) Organizing Leading Planning Controlling
  19. 19. Management Process and Goal Attainment
  20. 20. Management and Organizational Resources
  21. 21. Planning involves tasks that must be performed to attain organizational goals, outlining how the tasks must be performed, and indicating when they should be performed.
  22. 22. Planning  Determining organizational goals and means to reach them  Managers plan for three reasons 1. Establish an overall direction for the organization’s future 2. Identify and commit resources to achieving goals 3. Decide which tasks must be done to reach those goals  Discussed in depth in Chapter 7 & 8
  23. 23. Organizing means assigning the planned tasks to various individuals or groups within the organization and cresting a mechanism to put plans into action.
  24. 24. Organizing  Process of deciding where decisions will be made, who will perform what jobs and tasks, and who will report to whom in the company  Includes creating departments and job descriptions
  25. 25. Leading (Influencing) means guiding the activities of the organization members in appropriate directions. Objective is to improve productivity.
  26. 26. Leading  Getting others to perform the necessary tasks by motivating them to achieve the organization’s goals  Crucial element in all functions  Discussed throughout the book and in depth in Chapter 15—Dynamics of Leadership
  27. 27. 1. Gather information that measures recent performance 2. Compare present performance to pre-established standards 3. Determine modifications to meet pre-established standards
  28. 28. Controlling  Process by which a person, group, or organization consciously monitors performance and takes corrective action  Discussed in depth in Chapter 10
  29. 29. Basic Levels of Management (adapted from Figure 1.3) Top Top Managers Managers Middle Managers Middle Managers First-Line Managers First-Line Managers Nonmanagers Nonmanagers
  30. 30. Top Managers  Responsible for providing the overall direction of an organization  Develop goals and strategies for entire organization  Spend most of their time planning and leading  Communicate with key stakeholders—stockholders, unions, governmental agencies, etc., company policies  Use of multicultural and strategic action competencies to lead firm is crucial
  31. 31. Levels of Management  First-line Managers: have direct responsibility for producing goods or services Foreman, supervisors, clerical supervisors  Middle Managers: Coordinate employee activities  Determine which goods or services to provide  Decide how to market goods or services to customers Assistant Manager, Manager (Section Head) Top Managers: provide the overall direction of an organization Chief Executive Officer, President, Vice President  
  32. 32. First-line Managers  Directly responsible for production of goods or services  Employees who report to first-line managers do the organization’s work  Spend little time with top managers in large organizations  Technical expertise is important  Rely on planning and administration, self-management, teamwork, and communication competencies to get work done
  33. 33. Middle Managers  Responsible for setting objectives that are consistent with top management’s goals and translating them into specific goals and plans for first-line managers to implement  Responsible for coordinating activities of first-line managers  Establish target dates for products/services to be delivered  Need to coordinate with others for resources  Ability to develop others is important  Rely on communication, teamwork, and planning and administration competencies to achieve goals
  34. 34. Management Level and Skills
  35. 35. Introductory Concepts: What Are Managerial Competencies?  Competency – a combination of knowledge, skills, behaviors, and attitudes that contribute to personal effectiveness  Managerial Competencies – sets of knowledge, skill, behaviors, and attitudes that a person needs to be effective in a wide range of positions and various types of organizations
  36. 36. Six Core Managerial Competencies: What It Takes to Be a Great Manager  Communication Competency  Planning and Administration Competency  Teamwork Competency  Strategic Action Competency  Multicultural Competency  Self-Management Competency
  37. 37. Communication Competency  Ability to effectively transfer and exchange information that leads to understanding between yourself and others  Informal Communication  Used to build social networks and good interpersonal relations  Formal Communication  Used to announce major events/decisions/ activities and keep individuals up to date  Negotiation  Used to settle disputes, obtain resources, and exercise influence
  38. 38.  Deciding what tasks need to be done, determining how they can be done, allocating resources to enable them to be done, and then monitoring progress to ensure that they are done  Information gathering, analysis, and problem solving from employees and customers  Planning and organizing projects with agreed upon completion dates  Time management  Budgeting and financial management
  39. 39.  Accomplishing tasks through small groups of people who are collectively responsible and whose job requires coordination  Designing teams properly involves people participate in setting goals having  Creating a supportive team environment gets people committed to the team’s goals  Managing team dynamics involves settling conflicts, sharing team success, and assign tasks that use team members’ strengths
  40. 40. Strategic Action Competency  Understanding the overall mission and values of the organization and ensuring that employees’ actions match with them  Understanding how departments or divisions of the organization are interrelated  Taking key strategic actions to position the firm for success, especially in relation to concern of stakeholders  Leapfrogging competitors
  41. 41. Snapshot “Sony must sell off businesses that don’t fit its core strategy of fusing gadgets with films, music, and game software. That means selling off its businesses in its Sony Financial Holdings, which are very profitable.” Howard Stringer, CEO, Sony
  42. 42. Multicultural Competency  Understanding, appreciating and responding to diverse political, cultural, and economic issues across and within nations  Cultural knowledge and understanding of the events in at least a few other cultures  Cultural openness and sensitivity to how others think, act, and feel  Respectful of social etiquette variations  Accepting of language differences
  43. 43. Self-Management Competency  Developing yourself and taking responsibility  Integrity and ethical conduct  Personal drive and resilience  Balancing work and life issues  Self-awareness and personal development activities
  44. 44. Self-Management Competency Snapshot “My strengths and weaknesses haven’t changed a lot in 51 years. The important thing is to recognize the things you don’t do well and build a team that reflects what you know the company needs.” Anne Mulcahy, CEO, Xerox
  45. 45. Learning Framework for Managing Part I: Overview of Management Part II: Managing the Environment Part III: Planning and Control Part IV: Organizing Part V; Leading

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