PT Garuda Indonesia implemented SAP software across its maintenance, repair and overhaul operations between 1999-2007. The implementation included SAP modules for finance, human resources, materials management, and maintenance planning. Over 1,000 users across multiple facilities in Indonesia and Singapore now use SAP. Key benefits realized include improved aircraft configuration control, data integrity, and business process integration between maintenance, engineering and materials. Primary objectives for the next 12 months are to stabilize systems, implement engine configuration control, integrate modification control, and connect SAP to new flight operations systems.

1. 1PT Garuda Indonesia www.garuda-indonesia.com SUGAIR 50 May 2007
PT Garuda Indonesia
SUGAIR 50
Singapore
Presented By : Sri Sardjananto
Ariyanto
Adi Widhananto

2. 2PT Garuda Indonesia www.garuda-indonesia.com SUGAIR 50 May 2007
SAP
Releas
e
Number of
Facilities on
SAP
Total Number
of Facilities
SAP Users in
Production
Planned
SAP Users
Line of Business
4.6C2Base maintenance 3
Component : 1
Engine Shop: 1
Line Maintenance
Base maintenance 3
Component : 1
Engine Shop: 1
Line Maintenance
10001000After Market MRO
Line of Business Definition:
Commercial Airline
OEM – Original Equipment Manufacture
Aftermarket MRO - Maintenance & Engineering (Repair & Overhaul)
Aftermarket Spares - Spares Parts Distribution
Aftermarket Services - Third Party Maintenance Services
SAP STATUS

3. 3PT Garuda Indonesia www.garuda-indonesia.com SUGAIR 50 May 2007
JAKARTA
•Management
•Aircraft Base Maint
•Engine Maintenance
•Component Shop
•Central warehouse
•Central Engineering
•Human Resources
•Customer Services
Denpasar
Lombok
Surabaya
Medan
Ujung
Pandang
Palembang
Centralize Purchasing
Organization
Singapore
Biak, Timika,
Jayapura
Pontianak
Balikpapan
Manado
Location of the operations
Batam
Jogyakarta
Solo
Semarang

4. 4PT Garuda Indonesia www.garuda-indonesia.com SUGAIR 50 May 2007
SAP PM + IS-AD
Engineering, Material Department,
Line Maintenance, Base,
Component shop
Project Time Line
SAP SD, PS, PM enhancement +IS-AD
Base Maintenance,
Engine, Component Shop
October 2004
April 2002
SAP FI, HR, MM, PM & int. Orders
Material Dept, Accounting, HR Dep.
Customer Service
January 2000
SAP MM enhancement + IS-AD
Line Maintenance
•Line Maint. Order Management
•Material movement for repairable parts (B)
& Consumable (C)
•Material Allotment at Out Station
•Inventory at Out station
•Component Life time (TSN,TSI,TSO,TST)
•DMS
•Aircraft Configuration Control
•Portal interface (update FH/FC )
•HDM
•Component Movement Control
February 2007
•SBU GMF to be new entity
•Interchange ability (FFF class)
June 1999

5. 5PT Garuda Indonesia www.garuda-indonesia.com SUGAIR 50 May 2007
Lessons Learned
1. Change Management
 Legacy System already live for 22 years (since 1985)
 New Role for maintain Master Parts List
 Introduce new system to the authority
 Improve the procedure inline business process with the new system
2. Legacy Data
 Data Cleansing
 Data Conversion (mapping legacy data to SAP, create program/LSMW)
3. System development
 Applied CRT up to 15 & others note
 SAP Safeguarding (IS A&D Experts , SCM experts)
4. Define KPI
 Creating simple query to monitor KPI
5. Continuous Improvement
 Key Users training
 Improve Business Process

6. 6PT Garuda Indonesia www.garuda-indonesia.com SUGAIR 50 May 2007
CCM : Line Maintenance Integration
IPC
SB
AD
Operator/Authority
Requirements
Engineering Change
Approval for Allowed
Configuration
Change MPL Variant
and/or
Object dependency
Remove/Install
Component
Order Management
Create
Notification
MPL
IE4N
PPE
ZGMF40
IW21
Complete
Configuration
Check
CCM2
Planning / Execution ProcessCCM Process
Actual
Configuration
Phase-in
Process
Inventory
Rotable
Material
Local Configuration
Check
Posting Component
Exchange
Update
FH/FC
(AMS)
- Pilot/Crew report
- Discrepancy
- Scheduled removal
Perform Order
Local Configuration
check (install only)
Change actual
configuration
Create / delete
structure gap
Post good receipt /
good issue
Create installation /
removal notification
IE4N
New Roles

7. 7PT Garuda Indonesia www.garuda-indonesia.com SUGAIR 50 May 2007
SAP Issues
1. Phase In / Phase Out
 Too many functionality used
 How to deactivating Func Loc and it’s structure
2. Too many functionality to handle “Exchange Processes”
3. Response time for ADSUBCON is slow
4. Material movement for special stock
 2 step movement, parts in “block stock” not “in transfer”
5. IS A&D Documentations not completed

8. 8PT Garuda Indonesia www.garuda-indonesia.com SUGAIR 50 May 2007
Business Benefits Realized
1. Aircraft Configuration Control
 MPL is used for control the changes of actual configuration
 Configuration check with CCM2
2. Data Integrity
 One Database for all business process
3. Business Process Integrations
 Integration line maintenance, engineering and material
department.
4. Reduce the inventory level
 Reduce mistake Components procurement

9. 9PT Garuda Indonesia www.garuda-indonesia.com SUGAIR 53 May 2008

10. 10PT Garuda Indonesia www.garuda-indonesia.com SUGAIR 50 May 2007
Primary Objectives for the Next 12 Months
1. Stabilize Systems after go live
 To continue key users training
 Productions Support
2. Configuration Control For Engine
 Control LLP
3. Modification Control
 DMS Integration
4. Integrate with new Flight Operation
Solution