- 2.5 Years: SAP MDM/MM Implementation, Customization & Configuration - 2.0 Years: Windows based Enterprise Service Desk Management - 1.3 Years: Account Administration & IPT - 1.0 Years: Enterprise Email Management - SAP R/3: One major project implementation (roll out) - Other SAP R/3 Projects : Simulation, Customization, SLED

1. Shalini Padmanabhan
Bangalore, India
www.linkedin.com/in/shalini.p
Mobile: (91) 97-398-78626
E-Mail: shailinip15@gmail.com
Profile Objective:
To highlight seven years of experience gained with a specialization in SAP MDM/MM
Career Objective:
To develop into a business leader and lead a team
Professional Experience Summary:
- 2.5 Years: SAP MDM/MM Implementation, Customization & Configuration
- 2.0 Years: Windows based Enterprise Service Desk Management
- 1.3 Years: Account Administration & IPT
- 1.0 Years: Enterprise Email Management
- SAP R/3: One major project implementation (roll out)
- Other SAP R/3 Projects : Simulation, Customization, SLED
Skills Summary:
Domain Exposure: Earthmoving Equipment, Auto Components
Functional Area: SAP R/3, Production, Development, Customer Support
Tools Used: 6 Sigma
Technical Tool Used: C, C++, 8086/8085 assembly, Java, HTML, ARM7, Keil, Mplab,
HDL lab, DSP lab
Operating systems: Windows XP, 7, 8
ERP: SAP R/3
ERP Domain: Manufacturing - Material Management
July 2013 till Date
IT Analyst
Caterpillar India (www.cat.com)
Global Information Services
Bangalore, India
Roles & Responsibilities
- SAP R/3 MDM/MM team member
- Module Interfacing
- Integration of tables & transactions
- Customization of Global MDM, MM, VM, GR, IR, PO, PR
- Understanding of GDR (Global Master Database repository) with User Integration
- Master Data Management – MM, VM, CM, FICO, BOMs, LSMW, work centers /
resources
- IDOC inbound / outbound transaction management
- IDOC role resolution & enhance existing workflows for objects
- SPOC for Material, Vendor, Customer data management
Page 1 of 4
Shalini
www.linkedin.com/shalini.p

2. Major Project Achievement as SAP Analyst – 3 Projects
1. PIPL India facility data upload & simulation project
- Get required T – Code access required for the project
- Get the Authorization Approval for Flash copy
- Upload data of WM, QM and PM in flash copy
2. CBS Project – MES interfaces in Hosur facility
- Get required T – Code access required for the project
- Get the Authorization Approval for CBR
- Upload data of MM Creation in CBR
3. PIPL India facility data upload & simulation project
- Supporting China , Singapore & Mexico facilities
- Offline expired date management.
o Indirect material includes oil, chemical etc which will expire with a shelf
life. In order to have better control on restricting the usage of expired
material and use the indirect material within their expired date, the shelf
life expiry date (SLED) check should be activated.
- The main functions of SLED are consisted with shelf life date maintain for material
master, Goods receipt with SLED, Inspection on expired material and Goods issue
with earliest SLED.
November 2012 to July 2013
Enterprise service desk management
Caterpillar India (www.cat.com)
Global Information Services
Bangalore, India
Roles & Responsibilities
- Voice process support using Remedy ticketing system , Supporting remote users
with Windows 7
- MS Office automation and Lotus notes user support
- Password Management, LAN account management using Active Directory
- SCCM and script remote tool to remotely login and troubleshoot various software
programs
- Troubleshooting in lotus notes Archive databases , replication , location documents
, Workspace properties, related issues
- VPN support / management, RSA server authentication management
Page 2 of 4
Shalini
www.linkedin.com/shalini.p

3. Major Achievement at Enterprise service desk management
- Exceeded performance goals for both individual and service desk overall
- Diagnose and improve underlying drives of performance gaps – Time Management
& Training
- Prescribe actions to improve performance – Soft skills training
January 2011 to November 2012
Account Management & IPT, Enterprise Email Management
Caterpillar India (www.cat.com)
Global Information Services
Bangalore, India
Projects Undertaken
- Creating and managing email accounts for new employees
- Group email creation in lotus notes
- LAN migration for employees
- DMS access and queue addition
- Managing Unix Clear case accounts
- Mainframe account modifications (session additions , password resets , Deletion)
- Remote support of VOIP solution including initial point of contact for all IP
communicator issues
- Configuring and managing VOIP softphones
- Voicemail password resets
- Business support of email including management of large accounts with multiple
domains
Major Achievement at Account Management & IPT, Enterprise Email
Management
- Exceeded performance goals for both individual and service desk overall
- Diagnose and improve underlying drives of performance gaps – Time Management
& Training
- Prescribe actions to improve performance – Soft skills training
June 2011 to January 2011
Helpdesk Analyst
IBM India (www.ibm.com)
Bangalore, India
Roles & Responsibilities
- Helpdesk analyst
- IMAC coordinator and dispatcher for IMAC asset management
- Troubleshooting software programs using remote support using Maximo ticketing
tool
Major Achievement as Helpdesk Analyst
Page 3 of 4
Shalini
www.linkedin.com/shalini.p

4. - Exceeded performance goals for both individual and service desk overall
Education
- Viswesvaraya Technological University, Belgaum
BE – Electronics & Communication, 2006 — 2010
- KNC PUC College, Bangalore
Pre Degree / Class XII Higher Secondary, 2004 — 2006
- KNEH School, Bangalore
SSLC/ 'O' Level, Class Xth / Secondary School Leaving Certificate, 2003 - 2004
- IBM Certification , Arcus Infotech, Bangalore
Certified on IBM Mainframe
Personal Profile:
Gender/ Nationality/ Age: Female/ Indian/ 26
Photo Identification: Indian Passport # J6533512
Marital Status: Single
Languages Known: English; Hindi; Tamil, Malayalam,Kanada,Telugu
Shalini Padmanabhan
Bangalore, India
E-Mail: shailinip15@gmail.com
Page 4 of 4
Shalini
www.linkedin.com/shalini.p