These are the slides of my invited talk at the REVEAL workshop at RecSys 2019. The workshop focuses on the offline evaluation for recommender systems, and this year’s focus was on Reinforcement Learning. Although not directly related to reinforcement learning, it is clear that there are connections to what research in reinforcement learning is attempting to achieve (defining the rewards) and metrics that are optimized by recommender systems. I presented various works and personal thoughts on how to develop metrics of user engagement, which recommender systems can optimize for. An important message was that, for recommender systems to work both in the short and the long-term, it is important to consider the heterogeneity of both user and content to formalise the notion of engagement, and in turn design the appropriate metrics to capture these and optimize for. One way to achieve this is to follow these four steps: 1) Understanding intents; 2) Optimizing for the right metric; 3) Acting on segmentation; and 4) Thinking about diversity. An previous version of this talk was given to UMAP 2019. See https://www.slideshare.net/mounialalmas/metrics-engagement-personalization