1.
CASE STUDY
Case-1027
GLOBAL DELIVERY MODEL
increases efficiency, improves workflow, and meets new regulations.

2.
Palomar Health is made up of
three hospitals serving
communities in
Southern California.
ABOUT THE CLIENT
Case-1027 © 2017, Sutherland Global, Inc. All rights reserved.

3.
THE CLIENT CHALLENGE
Palomar Health faced a challenge familiar
throughout the healthcare industry:
How can we meet the looming ICD-10 deadline in
the most efficient and cost effective way?
Case-1027 © 2017, Sutherland Global, Inc. All rights reserved.

4.
The Sutherland Transformation
Case-1027 © 2017, Sutherland Global, Inc. All rights reserved.
The training and
management of
select Palomar
Health coders
Delivering a
global delivery
strategy to
maximize
workflow and
productivity
On-demand
dashboard and
weekly reporting
The
implementation
of outcomes-
based pricing
Staffing
flexibility to
ensure all
service level
agreements
(SLAs) were met

5.
PARTNERSHIP RESULTS
Case-1027 © 2017, Sutherland Global, Inc. All rights reserved.
95%
Increase in coder quality
from 68% to 96%
A drop in discharged not final
billed (DNFB) from $70 million
to $17 million
96%
$17 million
Increase in coder production
from 65% to 95%
$30 million
DNFB and quality SLAs have
been steadily maintained
above 98%
98%
A cash flow target that
experienced an increase of
nearly $30 million