SlideShare a Scribd company logo
OPERATIONAL TRANSFORMATION
to improve revenue and customer support
CASE STUDY
Case-1023
A privately held Fortune 500
health, life, and financial
insurance services company
based in the Midwest.
ABOUT THE CLIENT
Case-1023  © 2017, Sutherland Global, Inc. All rights reserved.
THE CLIENT CHALLENGE
Our client is one of the most recognized
providers of Medicare Supplement Insurance
(Medigap) and needed to quickly transform their
operations so they could improve their revenue
by meeting aggressive sales goals through the
signing of new Medigap customers.
Transform
OPERATIONS
Meet
AGGRESSIVE SALES
Sign
NEW CUSTOMERS
Case-1023  © 2017, Sutherland Global, Inc. All rights reserved.
The Sutherland Transformation
Case-1023  © 2017, Sutherland Global, Inc. All rights reserved.
Provide support
for inbound and
outbound calls
Establish
support at
insurance
center of
excellence
Assemble team
of motivated
and
knowledgeable
agents
PARTNERSHIP RESULTS
SUTHERLAND
+
FORTUNE 500 INSURANCE
SERVICES COMPANY.
MORE ANNUAL SALES
THAN THE YEAR
BEFORE
IN NEW SALES
IN 2016, WE EXCEEDED
THE CLIENT’S NEW
REVENUE GOAL OF
$10M BY 20%
12%
$9M
Case-1023  © 2017, Sutherland Global, Inc. All rights reserved.
+$2M

More Related Content

Similar to Case study - Midwest Health, Life, and Financial Insurance company

Palm Insights - Newsletter April'21
Palm Insights  - Newsletter April'21Palm Insights  - Newsletter April'21
Palm Insights - Newsletter April'21
aditya72
 
Omega Insurance Brokering Company analysis
Omega Insurance Brokering Company analysis Omega Insurance Brokering Company analysis
Omega Insurance Brokering Company analysis
Sebin Sebastian
 
KPCO
KPCOKPCO
2020 TIME FOR FORWARD THINKING
2020 TIME FOR FORWARD THINKING2020 TIME FOR FORWARD THINKING
2020 TIME FOR FORWARD THINKING
Joseph W. Tucciarone
 
Business Plan Cuban
Business Plan   CubanBusiness Plan   Cuban
Business Plan Cuban
Chad Gardner
 
CV 2016
CV 2016CV 2016
CV 2016
Paul Faulkner
 
Trade Credit insurance2a
Trade Credit insurance2aTrade Credit insurance2a
Trade Credit insurance2a
Colleen Lindsell
 
Strategies for Massive Growth
Strategies for Massive GrowthStrategies for Massive Growth
Strategies for Massive Growth
Justin Christensen
 
fiserv annual reports 2001
fiserv annual reports 2001fiserv annual reports 2001
fiserv annual reports 2001
finance47
 
manpower annual reports 2002
manpower annual reports 2002manpower annual reports 2002
manpower annual reports 2002
finance12
 
Business Insurance Growth & Stability
Business Insurance   Growth & StabilityBusiness Insurance   Growth & Stability
Business Insurance Growth & Stability
Des Goh
 
MMJuneFlyer2015_ARM_FINAL
MMJuneFlyer2015_ARM_FINALMMJuneFlyer2015_ARM_FINAL
MMJuneFlyer2015_ARM_FINAL
Angela Hickman
 
Insurance agency entry points
Insurance agency entry pointsInsurance agency entry points
Insurance agency entry points
Farmers Insurance
 
Silverskills Engineering Services_Our offer
Silverskills Engineering Services_Our offerSilverskills Engineering Services_Our offer
Silverskills Engineering Services_Our offer
Ixone Pascual
 
Workers Comp Insurance
Workers Comp InsuranceWorkers Comp Insurance
Workers Comp Insurance
Billy Bray
 
INSURANCE -My_Resume - INSURANCE_PROFESSIONAL_FINAL_09-08-16_sdd
INSURANCE -My_Resume - INSURANCE_PROFESSIONAL_FINAL_09-08-16_sddINSURANCE -My_Resume - INSURANCE_PROFESSIONAL_FINAL_09-08-16_sdd
INSURANCE -My_Resume - INSURANCE_PROFESSIONAL_FINAL_09-08-16_sdd
Stephen Durham
 
I am Secure Payment Protection
I am Secure Payment ProtectionI am Secure Payment Protection
I am Secure Payment Protection
Daniel Sotiros
 
Insurance Innovation Award-Secure Now Insurance Broker
Insurance Innovation Award-Secure Now Insurance BrokerInsurance Innovation Award-Secure Now Insurance Broker
Insurance Innovation Award-Secure Now Insurance Broker
The Digital Insurer
 
Invest with us invest in usa
Invest with us   invest in usaInvest with us   invest in usa
Invest with us invest in usa
Mahandru Associates LLC
 
Uin ppt final (bigger font)
Uin ppt final (bigger font)Uin ppt final (bigger font)
Uin ppt final (bigger font)
Justin Christensen
 

Similar to Case study - Midwest Health, Life, and Financial Insurance company (20)

Palm Insights - Newsletter April'21
Palm Insights  - Newsletter April'21Palm Insights  - Newsletter April'21
Palm Insights - Newsletter April'21
 
Omega Insurance Brokering Company analysis
Omega Insurance Brokering Company analysis Omega Insurance Brokering Company analysis
Omega Insurance Brokering Company analysis
 
KPCO
KPCOKPCO
KPCO
 
2020 TIME FOR FORWARD THINKING
2020 TIME FOR FORWARD THINKING2020 TIME FOR FORWARD THINKING
2020 TIME FOR FORWARD THINKING
 
Business Plan Cuban
Business Plan   CubanBusiness Plan   Cuban
Business Plan Cuban
 
CV 2016
CV 2016CV 2016
CV 2016
 
Trade Credit insurance2a
Trade Credit insurance2aTrade Credit insurance2a
Trade Credit insurance2a
 
Strategies for Massive Growth
Strategies for Massive GrowthStrategies for Massive Growth
Strategies for Massive Growth
 
fiserv annual reports 2001
fiserv annual reports 2001fiserv annual reports 2001
fiserv annual reports 2001
 
manpower annual reports 2002
manpower annual reports 2002manpower annual reports 2002
manpower annual reports 2002
 
Business Insurance Growth & Stability
Business Insurance   Growth & StabilityBusiness Insurance   Growth & Stability
Business Insurance Growth & Stability
 
MMJuneFlyer2015_ARM_FINAL
MMJuneFlyer2015_ARM_FINALMMJuneFlyer2015_ARM_FINAL
MMJuneFlyer2015_ARM_FINAL
 
Insurance agency entry points
Insurance agency entry pointsInsurance agency entry points
Insurance agency entry points
 
Silverskills Engineering Services_Our offer
Silverskills Engineering Services_Our offerSilverskills Engineering Services_Our offer
Silverskills Engineering Services_Our offer
 
Workers Comp Insurance
Workers Comp InsuranceWorkers Comp Insurance
Workers Comp Insurance
 
INSURANCE -My_Resume - INSURANCE_PROFESSIONAL_FINAL_09-08-16_sdd
INSURANCE -My_Resume - INSURANCE_PROFESSIONAL_FINAL_09-08-16_sddINSURANCE -My_Resume - INSURANCE_PROFESSIONAL_FINAL_09-08-16_sdd
INSURANCE -My_Resume - INSURANCE_PROFESSIONAL_FINAL_09-08-16_sdd
 
I am Secure Payment Protection
I am Secure Payment ProtectionI am Secure Payment Protection
I am Secure Payment Protection
 
Insurance Innovation Award-Secure Now Insurance Broker
Insurance Innovation Award-Secure Now Insurance BrokerInsurance Innovation Award-Secure Now Insurance Broker
Insurance Innovation Award-Secure Now Insurance Broker
 
Invest with us invest in usa
Invest with us   invest in usaInvest with us   invest in usa
Invest with us invest in usa
 
Uin ppt final (bigger font)
Uin ppt final (bigger font)Uin ppt final (bigger font)
Uin ppt final (bigger font)
 

More from Sutherland

Case study - Virtua
Case study - VirtuaCase study - Virtua
Case study - Virtua
Sutherland
 
Case study - A Globally Recognized Healthcare Technology Provider
Case study - A Globally Recognized Healthcare Technology ProviderCase study - A Globally Recognized Healthcare Technology Provider
Case study - A Globally Recognized Healthcare Technology Provider
Sutherland
 
Case Study - Transforming the patient access process to provide a more person...
Case Study - Transforming the patient access process to provide a more person...Case Study - Transforming the patient access process to provide a more person...
Case Study - Transforming the patient access process to provide a more person...
Sutherland
 
Case Study - Palomar Health
Case Study - Palomar HealthCase Study - Palomar Health
Case Study - Palomar Health
Sutherland
 
Case Study - Largest Scandinavian Airline
Case Study - Largest Scandinavian AirlineCase Study - Largest Scandinavian Airline
Case Study - Largest Scandinavian Airline
Sutherland
 
Case Study - Leading gaming console provider
Case Study - Leading gaming console providerCase Study - Leading gaming console provider
Case Study - Leading gaming console provider
Sutherland
 
Case Study - Improved Inbound Customer Service for Prepaid Card Provider
Case Study - Improved Inbound Customer Service for Prepaid Card ProviderCase Study - Improved Inbound Customer Service for Prepaid Card Provider
Case Study - Improved Inbound Customer Service for Prepaid Card Provider
Sutherland
 
Case Study - Petco
Case Study - PetcoCase Study - Petco
Case Study - Petco
Sutherland
 
Case Study - Guardian Group
Case Study - Guardian GroupCase Study - Guardian Group
Case Study - Guardian Group
Sutherland
 
Case Study - Financial Process Transformation-Technology Manufacturer (TEC)
Case Study - Financial Process Transformation-Technology Manufacturer (TEC)Case Study - Financial Process Transformation-Technology Manufacturer (TEC)
Case Study - Financial Process Transformation-Technology Manufacturer (TEC)
Sutherland
 
Case Study - A leading trend-conscious North American fashion brand
Case Study -  A leading trend-conscious North American fashion brandCase Study -  A leading trend-conscious North American fashion brand
Case Study - A leading trend-conscious North American fashion brand
Sutherland
 
Case Study - Process transformation for field services
Case Study - Process transformation for field servicesCase Study - Process transformation for field services
Case Study - Process transformation for field services
Sutherland
 
Case Study - Voice Biometrics Streamlines Authentication Process for Leading ...
Case Study - Voice Biometrics Streamlines Authentication Process for Leading ...Case Study - Voice Biometrics Streamlines Authentication Process for Leading ...
Case Study - Voice Biometrics Streamlines Authentication Process for Leading ...
Sutherland
 

More from Sutherland (13)

Case study - Virtua
Case study - VirtuaCase study - Virtua
Case study - Virtua
 
Case study - A Globally Recognized Healthcare Technology Provider
Case study - A Globally Recognized Healthcare Technology ProviderCase study - A Globally Recognized Healthcare Technology Provider
Case study - A Globally Recognized Healthcare Technology Provider
 
Case Study - Transforming the patient access process to provide a more person...
Case Study - Transforming the patient access process to provide a more person...Case Study - Transforming the patient access process to provide a more person...
Case Study - Transforming the patient access process to provide a more person...
 
Case Study - Palomar Health
Case Study - Palomar HealthCase Study - Palomar Health
Case Study - Palomar Health
 
Case Study - Largest Scandinavian Airline
Case Study - Largest Scandinavian AirlineCase Study - Largest Scandinavian Airline
Case Study - Largest Scandinavian Airline
 
Case Study - Leading gaming console provider
Case Study - Leading gaming console providerCase Study - Leading gaming console provider
Case Study - Leading gaming console provider
 
Case Study - Improved Inbound Customer Service for Prepaid Card Provider
Case Study - Improved Inbound Customer Service for Prepaid Card ProviderCase Study - Improved Inbound Customer Service for Prepaid Card Provider
Case Study - Improved Inbound Customer Service for Prepaid Card Provider
 
Case Study - Petco
Case Study - PetcoCase Study - Petco
Case Study - Petco
 
Case Study - Guardian Group
Case Study - Guardian GroupCase Study - Guardian Group
Case Study - Guardian Group
 
Case Study - Financial Process Transformation-Technology Manufacturer (TEC)
Case Study - Financial Process Transformation-Technology Manufacturer (TEC)Case Study - Financial Process Transformation-Technology Manufacturer (TEC)
Case Study - Financial Process Transformation-Technology Manufacturer (TEC)
 
Case Study - A leading trend-conscious North American fashion brand
Case Study -  A leading trend-conscious North American fashion brandCase Study -  A leading trend-conscious North American fashion brand
Case Study - A leading trend-conscious North American fashion brand
 
Case Study - Process transformation for field services
Case Study - Process transformation for field servicesCase Study - Process transformation for field services
Case Study - Process transformation for field services
 
Case Study - Voice Biometrics Streamlines Authentication Process for Leading ...
Case Study - Voice Biometrics Streamlines Authentication Process for Leading ...Case Study - Voice Biometrics Streamlines Authentication Process for Leading ...
Case Study - Voice Biometrics Streamlines Authentication Process for Leading ...
 

Recently uploaded

HOW TO START UP A COMPANY A STEP-BY-STEP GUIDE.pdf
HOW TO START UP A COMPANY A STEP-BY-STEP GUIDE.pdfHOW TO START UP A COMPANY A STEP-BY-STEP GUIDE.pdf
HOW TO START UP A COMPANY A STEP-BY-STEP GUIDE.pdf
46adnanshahzad
 
Part 2 Deep Dive: Navigating the 2024 Slowdown
Part 2 Deep Dive: Navigating the 2024 SlowdownPart 2 Deep Dive: Navigating the 2024 Slowdown
Part 2 Deep Dive: Navigating the 2024 Slowdown
jeffkluth1
 
Chapter 7 Final business management sciences .ppt
Chapter 7 Final business management sciences .pptChapter 7 Final business management sciences .ppt
Chapter 7 Final business management sciences .ppt
ssuser567e2d
 
Creative Web Design Company in Singapore
Creative Web Design Company in SingaporeCreative Web Design Company in Singapore
Creative Web Design Company in Singapore
techboxsqauremedia
 
一比一原版新西兰奥塔哥大学毕业证(otago毕业证)如何办理
一比一原版新西兰奥塔哥大学毕业证(otago毕业证)如何办理一比一原版新西兰奥塔哥大学毕业证(otago毕业证)如何办理
一比一原版新西兰奥塔哥大学毕业证(otago毕业证)如何办理
taqyea
 
-- June 2024 is National Volunteer Month --
-- June 2024 is National Volunteer Month ---- June 2024 is National Volunteer Month --
-- June 2024 is National Volunteer Month --
NZSG
 
Lundin Gold Corporate Presentation - June 2024
Lundin Gold Corporate Presentation - June 2024Lundin Gold Corporate Presentation - June 2024
Lundin Gold Corporate Presentation - June 2024
Adnet Communications
 
How to Implement a Real Estate CRM Software
How to Implement a Real Estate CRM SoftwareHow to Implement a Real Estate CRM Software
How to Implement a Real Estate CRM Software
SalesTown
 
Digital Transformation Frameworks: Driving Digital Excellence
Digital Transformation Frameworks: Driving Digital ExcellenceDigital Transformation Frameworks: Driving Digital Excellence
Digital Transformation Frameworks: Driving Digital Excellence
Operational Excellence Consulting
 
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...
my Pandit
 
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challenges
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challengesEvent Report - SAP Sapphire 2024 Orlando - lots of innovation and old challenges
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challenges
Holger Mueller
 
Innovation Management Frameworks: Your Guide to Creativity & Innovation
Innovation Management Frameworks: Your Guide to Creativity & InnovationInnovation Management Frameworks: Your Guide to Creativity & Innovation
Innovation Management Frameworks: Your Guide to Creativity & Innovation
Operational Excellence Consulting
 
The Heart of Leadership_ How Emotional Intelligence Drives Business Success B...
The Heart of Leadership_ How Emotional Intelligence Drives Business Success B...The Heart of Leadership_ How Emotional Intelligence Drives Business Success B...
The Heart of Leadership_ How Emotional Intelligence Drives Business Success B...
Stephen Cashman
 
Call 8867766396 Satta Matka Dpboss Matka Guessing Satta batta Matka 420 Satta...
Call 8867766396 Satta Matka Dpboss Matka Guessing Satta batta Matka 420 Satta...Call 8867766396 Satta Matka Dpboss Matka Guessing Satta batta Matka 420 Satta...
Call 8867766396 Satta Matka Dpboss Matka Guessing Satta batta Matka 420 Satta...
bosssp10
 
Zodiac Signs and Food Preferences_ What Your Sign Says About Your Taste
Zodiac Signs and Food Preferences_ What Your Sign Says About Your TasteZodiac Signs and Food Preferences_ What Your Sign Says About Your Taste
Zodiac Signs and Food Preferences_ What Your Sign Says About Your Taste
my Pandit
 
Best practices for project execution and delivery
Best practices for project execution and deliveryBest practices for project execution and delivery
Best practices for project execution and delivery
CLIVE MINCHIN
 
Company Valuation webinar series - Tuesday, 4 June 2024
Company Valuation webinar series - Tuesday, 4 June 2024Company Valuation webinar series - Tuesday, 4 June 2024
Company Valuation webinar series - Tuesday, 4 June 2024
FelixPerez547899
 
Top mailing list providers in the USA.pptx
Top mailing list providers in the USA.pptxTop mailing list providers in the USA.pptx
Top mailing list providers in the USA.pptx
JeremyPeirce1
 
The Genesis of BriansClub.cm Famous Dark WEb Platform
The Genesis of BriansClub.cm Famous Dark WEb PlatformThe Genesis of BriansClub.cm Famous Dark WEb Platform
The Genesis of BriansClub.cm Famous Dark WEb Platform
SabaaSudozai
 
2024-6-01-IMPACTSilver-Corp-Presentation.pdf
2024-6-01-IMPACTSilver-Corp-Presentation.pdf2024-6-01-IMPACTSilver-Corp-Presentation.pdf
2024-6-01-IMPACTSilver-Corp-Presentation.pdf
hartfordclub1
 

Recently uploaded (20)

HOW TO START UP A COMPANY A STEP-BY-STEP GUIDE.pdf
HOW TO START UP A COMPANY A STEP-BY-STEP GUIDE.pdfHOW TO START UP A COMPANY A STEP-BY-STEP GUIDE.pdf
HOW TO START UP A COMPANY A STEP-BY-STEP GUIDE.pdf
 
Part 2 Deep Dive: Navigating the 2024 Slowdown
Part 2 Deep Dive: Navigating the 2024 SlowdownPart 2 Deep Dive: Navigating the 2024 Slowdown
Part 2 Deep Dive: Navigating the 2024 Slowdown
 
Chapter 7 Final business management sciences .ppt
Chapter 7 Final business management sciences .pptChapter 7 Final business management sciences .ppt
Chapter 7 Final business management sciences .ppt
 
Creative Web Design Company in Singapore
Creative Web Design Company in SingaporeCreative Web Design Company in Singapore
Creative Web Design Company in Singapore
 
一比一原版新西兰奥塔哥大学毕业证(otago毕业证)如何办理
一比一原版新西兰奥塔哥大学毕业证(otago毕业证)如何办理一比一原版新西兰奥塔哥大学毕业证(otago毕业证)如何办理
一比一原版新西兰奥塔哥大学毕业证(otago毕业证)如何办理
 
-- June 2024 is National Volunteer Month --
-- June 2024 is National Volunteer Month ---- June 2024 is National Volunteer Month --
-- June 2024 is National Volunteer Month --
 
Lundin Gold Corporate Presentation - June 2024
Lundin Gold Corporate Presentation - June 2024Lundin Gold Corporate Presentation - June 2024
Lundin Gold Corporate Presentation - June 2024
 
How to Implement a Real Estate CRM Software
How to Implement a Real Estate CRM SoftwareHow to Implement a Real Estate CRM Software
How to Implement a Real Estate CRM Software
 
Digital Transformation Frameworks: Driving Digital Excellence
Digital Transformation Frameworks: Driving Digital ExcellenceDigital Transformation Frameworks: Driving Digital Excellence
Digital Transformation Frameworks: Driving Digital Excellence
 
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...
 
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challenges
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challengesEvent Report - SAP Sapphire 2024 Orlando - lots of innovation and old challenges
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challenges
 
Innovation Management Frameworks: Your Guide to Creativity & Innovation
Innovation Management Frameworks: Your Guide to Creativity & InnovationInnovation Management Frameworks: Your Guide to Creativity & Innovation
Innovation Management Frameworks: Your Guide to Creativity & Innovation
 
The Heart of Leadership_ How Emotional Intelligence Drives Business Success B...
The Heart of Leadership_ How Emotional Intelligence Drives Business Success B...The Heart of Leadership_ How Emotional Intelligence Drives Business Success B...
The Heart of Leadership_ How Emotional Intelligence Drives Business Success B...
 
Call 8867766396 Satta Matka Dpboss Matka Guessing Satta batta Matka 420 Satta...
Call 8867766396 Satta Matka Dpboss Matka Guessing Satta batta Matka 420 Satta...Call 8867766396 Satta Matka Dpboss Matka Guessing Satta batta Matka 420 Satta...
Call 8867766396 Satta Matka Dpboss Matka Guessing Satta batta Matka 420 Satta...
 
Zodiac Signs and Food Preferences_ What Your Sign Says About Your Taste
Zodiac Signs and Food Preferences_ What Your Sign Says About Your TasteZodiac Signs and Food Preferences_ What Your Sign Says About Your Taste
Zodiac Signs and Food Preferences_ What Your Sign Says About Your Taste
 
Best practices for project execution and delivery
Best practices for project execution and deliveryBest practices for project execution and delivery
Best practices for project execution and delivery
 
Company Valuation webinar series - Tuesday, 4 June 2024
Company Valuation webinar series - Tuesday, 4 June 2024Company Valuation webinar series - Tuesday, 4 June 2024
Company Valuation webinar series - Tuesday, 4 June 2024
 
Top mailing list providers in the USA.pptx
Top mailing list providers in the USA.pptxTop mailing list providers in the USA.pptx
Top mailing list providers in the USA.pptx
 
The Genesis of BriansClub.cm Famous Dark WEb Platform
The Genesis of BriansClub.cm Famous Dark WEb PlatformThe Genesis of BriansClub.cm Famous Dark WEb Platform
The Genesis of BriansClub.cm Famous Dark WEb Platform
 
2024-6-01-IMPACTSilver-Corp-Presentation.pdf
2024-6-01-IMPACTSilver-Corp-Presentation.pdf2024-6-01-IMPACTSilver-Corp-Presentation.pdf
2024-6-01-IMPACTSilver-Corp-Presentation.pdf
 

Case study - Midwest Health, Life, and Financial Insurance company

  • 1. OPERATIONAL TRANSFORMATION to improve revenue and customer support CASE STUDY Case-1023
  • 2. A privately held Fortune 500 health, life, and financial insurance services company based in the Midwest. ABOUT THE CLIENT Case-1023 © 2017, Sutherland Global, Inc. All rights reserved.
  • 3. THE CLIENT CHALLENGE Our client is one of the most recognized providers of Medicare Supplement Insurance (Medigap) and needed to quickly transform their operations so they could improve their revenue by meeting aggressive sales goals through the signing of new Medigap customers. Transform OPERATIONS Meet AGGRESSIVE SALES Sign NEW CUSTOMERS Case-1023 © 2017, Sutherland Global, Inc. All rights reserved.
  • 4. The Sutherland Transformation Case-1023 © 2017, Sutherland Global, Inc. All rights reserved. Provide support for inbound and outbound calls Establish support at insurance center of excellence Assemble team of motivated and knowledgeable agents
  • 5. PARTNERSHIP RESULTS SUTHERLAND + FORTUNE 500 INSURANCE SERVICES COMPANY. MORE ANNUAL SALES THAN THE YEAR BEFORE IN NEW SALES IN 2016, WE EXCEEDED THE CLIENT’S NEW REVENUE GOAL OF $10M BY 20% 12% $9M Case-1023 © 2017, Sutherland Global, Inc. All rights reserved. +$2M

Editor's Notes

  1. ABOUT THE CLIENT Leading US provider of reloadable pre-paid cards and related financial services.
  2. The Client Challenge Our client is one of the most recognized providers of Medicare Supplement Insurance (Medigap) and needed to quickly transform their operations so they could improve their revenue by meeting aggressive sales goals through the signing of new Medigap customers.
  3. The Sutherland Transformation Sutherland quickly stood up a support center at our insurance center of excellence in Chesapeake, Virginia. Sutherland recruited the most engaging, motivated, and knowledgeable agents. Sutherland then leveraged our existing blended call and customer relationship management technology stack to provide support for inbound inquiries, outbound branded sales, and outbound lead clearinghouse calls.
  4. PARTNERSHIP RESULTS Sutherland quickly scaled up the partnership to more than 35 licensed agents. These agents exceeded the client’s annual sales goal that same year by more than 12%–selling more than $9 million in new business vs. the client’s goal of $8 million.