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Case Study - Guardian Group

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Strengthened customer experience & operational efficiency.

Published in: Business
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Case Study - Guardian Group

  1. 1. DESIGN THINKING & AUTOMATION Lead to improved cash flow and a better customer experience. CASE STUDY
  2. 2. Guardian Group is one of the leading insurance organizations in the Caribbean. ABOUT THE CLIENT SERVES 21 COUNTRIES throughout the Caribbean 170 YEARS in business
  3. 3. THE CLIENT CHALLENGE Guardian found that their processes relied too heavily on manual tasks, while internal applications weren’t flexible or robust enough to meet their current needs. People power contributed to HIGHER OPERATING COSTS Manual tasks led to ERRORS AND REWORK INCONSISTENT DATA CAPTURE and reporting
  4. 4. Sutherland Inc, Confidential4 The Sutherland Transformation No Disruption to Legacy Applications Long-Term Digital Strategy Suite of Cloud-Based Solutions
  5. 5. PARTNERSHIP RESULTS SUTHERLAND + GUARDIAN GROUP Sutherland Inc, Confidential5 REDUCTION IN MANUAL EFFORTS REDUCTION IN CLAIMS-RELATED PROCESSING NECESSARY FORMS EASILY ACCESSIBLE ONLINE ~25% 20% 100%

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