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Business Analysis
需求生命週期管理
Moris, CBAP, PMP, PMI-PBA
2015.05.28
商業分析知識體系 (IIBA BABOK v3)
時程規劃
TopicTopic PagePage DateDate OwnerOwner
Ch1 商業分析概論
Ch2 商業分析主要概念
23 5/7
Ch3 商業分析規劃與監控 32 5/14
Ch4 需求導出與協同合作 23 5/21
Ch5 需求生命週期管理 24 5/28
Ch6 策略分析 33 6/4
Ch7 需求分析與設計定義 30 6/11
Ch8 解決方案評價 22 6/18
Ch11 應用觀點 (Agile, BI, IT) 39/71 6/25
Ch11 應用觀點 (BizArc, BPM) 32/71 7/2
註: Skip Ch9 UC, Ch10 Techniques
5. 需求生命週期管理
 Trace Requirements
 Maintain Requirements
 Prioritize Requirements
 Assess Requirements Changes
 Approve Requirements
2.0 與 V3 的差異
BABOK 2.0 BABOK V3
4 Requirements Management
and Communication
5 Requirements Life Cycle
Management
4.1 Manage Solution Scope and
Requirements
5.1 Trace Requirements
5.5 Approve Requirements
4.2 Manage Requirements
Traceability
5.1 Trace Requirements
5.4 Assess Requirements Changes
4.3 Maintain Requirements for
Reuse
5.2 Maintain Requirements
4.4 Prepare Requirements
Package
4.4 Communicate BA Information
4.5 Communicate Requirements 4.4 Communicate BA Information
5.3 Prioritize Requirements
n/a 5.5 Approve Requirements
核心概念模型
Core Concept During E&C, business analysts...
Change manage how proposed changes to requirements and designs
are evaluated during an initiative.
Need trace, prioritize and maintain requirements to ensure that the
need is met.
Solution trace requirements and designs to solution components to
ensure that the solution satisfies the need.
Stakeholder work closely with key stakeholders to maintain understanding,
agreement, and approval of requirements and designs.
Value maintain requirements for reuse to extend value beyond the
current initiative.
Context analyze the context to support tracing and prioritization
activities.
E&C 投入產出
Input Requirements
Designs
Proposed Change
7.2 Requirements(verified)
Tasks 5.1 Trace Requirements
5.2 Maintain Requirements
5.3 Prioritize Requirements
5.4 Assess Requirements Changes
5.5 Approve Requirements
Output 5.1 Requirements (traced)
5.1 Designs (traced)
5.2 Requirements (maintained)
5.2 Designs (maintained)
5.3 Requirements (prioritized)
5.3 Designs (prioritized)
5.4 Requirements Change
Assessment
5.4 Designs Change Assessment
5.5 Requirements (approved)
5.5 Designs (approved)
5.1 追蹤需求
 Purpose
 to ensure that requirements and designs at different levels are
aligned to one another, and to manage the effects of change to
one level on related requirements.
 Traceability enables
 faster and simpler impact analysis
 more reliable discovery of inconsistencies and gaps in
requirements
 deeper insights into the scope and complexity of a change
 reliable assessment of which requirements have been
addressed and which have not.
Input-Element-Output
• Requirements
• Designs
.1 Level of Formality
.2 Relationships
.3 Traceability Repository
• Requirements (traced)
• Designs (traced)
Inputs
Elements
Outputs
Outputs
 Requirements (traced)
 have clearly defined relationships to other
requirements, solution components, or releases,
phases, or iterations, within a solution scope, such
that coverage and the effects of change are clearly
identifiable.
 Designs (traced)
 clearly defined relationships to other requirements,
solution components, or releases, phases, or
iterations, within a solution scope, such that coverage
and the effects of change are clearly identifiable.
G&T-Stakeholders-Techniques
• Domain Knowledge
• Information Management Approach
• Legal/Regulatory Information
• Requirements Management Tools/
Repository
• Business Rules Analysis
• Functional Decomposition
• Process Modelling
• Scope Modelling
• Customers
• Domain SME
• End User
• Implementation SME
• Operational Support
• Project Manager
• Sponsor
• Suppliers
• Tester
Guideline & Tools
Stakeholders
Techniques
5.2 維護需求
 Purpose
 to retain requirement accuracy and consistency
throughout and beyond the change during the entire
requirements life cycle, and to support reuse of
requirements in other solutions.
 Requirements should be
 consistently represented
 reviewed and approved for maintenance using a
standardized process that defines proper access
rights and ensures quality
 easily accessible and understandable
Input-Element-Output
• Requirements
• Designs
.1 Maintain Requirements
.2 Maintain Attributes
.3 Reusing Requirements
• Requirements (Maintained)
• Designs (maintained)
Inputs
Elements
Outputs
Output
 Requirements (maintained)
 defined once and available for long-term usage by the
organization.
 may become organizational process assets or be
used in future initiatives.
 Designs (maintained)
 may be reusable once defined. For example, as a
self-contained component that can be made available
for possible future use.
G&T-Stakeholders-Techniques
• Information Management Approach
• Business Rules Analysis
• Data Flow Diagrams
• Data Modelling
• Document Analysis
• Functional Decomposition
• Process Modelling
• Use Cases and Scenarios
• User Stories
• Domain SME
• Implementation SME
• Operational Support
• Regulator
• Tester
Guideline & Tools
Stakeholders
Techniques
5.3 排序需求
 Purpose
 to rank requirements in the order of relative
importance.
 Prioritization
 the act of ranking requirements to determine their
relative importance to stakeholders.
 Inter-dependencies between requirements are
identified and may be used as the basis for
prioritization.
Input-Element-Output
• Requirements
• Designs
.1 Basis for Prioritization
.2 Challenges of Prioritization
.3 Continual Prioritization
• Requirements (prioritized)
• Designs (prioritized)
Inputs
Elements
Outputs
Output
 Requirements (prioritized)
 prioritized or ranked requirements are available for
additional work, ensuring that the highest valued
requirements are addressed first.
 Designs (prioritized)
 prioritized or ranked designs are available for
additional work, ensuring that the highest valued
designs are addressed first.
G&T-Stakeholders-Techniques
• Business Constraints
• Change Strategy
• Domain Knowledge
• Governance Approach
• Requirements Architecture
• Requirement Management Tools/
Repository
• Solution Scope
• Backlog Management
• Business Cases
• Decision Analysis
• Estimation
• Financial Analysis
• Interviews
• Item Tracking
• Prioritization
• Risk Analysis and Management
• Workshops
• Customer
• End User
• Implementation SME
• Project Manager
• Regulator
• Sponsor
Guideline & Tools
Stakeholders
Techniques
5.4 評估需求變更
 Purpose
 to evaluate the implications of proposed changes to
requirements and designs.
 Assessing changes should consider
 aligns with the overall strategy
 affects value delivered to the business or stakeholder
groups
 impacts the time to deliver or the resources required
to deliver the value
 alters any risks, opportunities, or constraints
associated with the overall initiative
Input-Element-Output
• Proposed Change
• Requirements
• Designs
.1 Assessment Formality
.2 Impact Analysis
.3 Impact Resolution
• Requirements Change Assessment
• Designs Change Assessment
Inputs
Elements
Outputs
Output
 Requirements Change Assessment
 the recommendation to approve, modify, or deny a
proposed change to requirements.
 Designs Change Assessment
 the recommendation to approve, modify, or deny a
proposed change to one or more design components.
G&T-Stakeholders-Techniques
• Change Strategy
• Domain Knowledge
• Governance Approach
• Legal/Regulatory Information
• Requirements Architecture
• Solution Scope
• Business Cases
• Business Rules Analysis
• Decision Analysis
• Document Analysis
• Estimation
• Financial Analysis
• Interface Analysis
• Interviews
• Item Tracking
• Risk Analysis and Management
• Workshops
• Customer
• Domain SME
• End User
• Operational Support
• Project Manager
• Regulator
• Sponsor
• Tester
Guideline & Tools
Stakeholders
Techniques
5.5 核准需求
 Purpose
 to obtain agreement on and approval of requirements
and designs for business analysis work to continue
and/or solution construction to proceed.
 Description
 Business analysts are responsible for ensuring clear
communication of requirements, designs, and other
business analysis information
 Approval of requirements and designs may be formal
or informal
Input-Element-Output
• Requirements (verified)
• Designs
.1 Understand Stakeholder Roles
.2 Conflict and Issue Management
.3 Gain Consensus
.4 Track and Communicate Approval
• Requirements (approved)
• Designs (approved)
Inputs
Elements
Outputs
Output
 Requirements (approved)
 requirements which are agreed to by stakeholders
and are ready for use in subsequent business
analysis efforts.
 Designs (approved)
 designs which are agreed to by stakeholders and are
ready for use in subsequent business analysis or
solution development efforts.
G&T-Stakeholders-Techniques
• Change Strategy
• Governance Approach
• Legal/Regulatory Information
• Requirement Management Tools/
Repository
• Solution Scope
• Customer
• Domain SME
• End User
• Operational Support
• Project Manager
• Regulator
• Sponsor
• Tester
Guideline & Tools
Stakeholders
Techniques
• Acceptance and Evaluation Criteria
• Decision Analysis
• Item Tracking
• Reviews
• Workshops
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BABOK v3 讀書會 CH5 20150528

  • 1. Business Analysis 需求生命週期管理 Moris, CBAP, PMP, PMI-PBA 2015.05.28 商業分析知識體系 (IIBA BABOK v3)
  • 2. 時程規劃 TopicTopic PagePage DateDate OwnerOwner Ch1 商業分析概論 Ch2 商業分析主要概念 23 5/7 Ch3 商業分析規劃與監控 32 5/14 Ch4 需求導出與協同合作 23 5/21 Ch5 需求生命週期管理 24 5/28 Ch6 策略分析 33 6/4 Ch7 需求分析與設計定義 30 6/11 Ch8 解決方案評價 22 6/18 Ch11 應用觀點 (Agile, BI, IT) 39/71 6/25 Ch11 應用觀點 (BizArc, BPM) 32/71 7/2 註: Skip Ch9 UC, Ch10 Techniques
  • 3. 5. 需求生命週期管理  Trace Requirements  Maintain Requirements  Prioritize Requirements  Assess Requirements Changes  Approve Requirements
  • 4. 2.0 與 V3 的差異 BABOK 2.0 BABOK V3 4 Requirements Management and Communication 5 Requirements Life Cycle Management 4.1 Manage Solution Scope and Requirements 5.1 Trace Requirements 5.5 Approve Requirements 4.2 Manage Requirements Traceability 5.1 Trace Requirements 5.4 Assess Requirements Changes 4.3 Maintain Requirements for Reuse 5.2 Maintain Requirements 4.4 Prepare Requirements Package 4.4 Communicate BA Information 4.5 Communicate Requirements 4.4 Communicate BA Information 5.3 Prioritize Requirements n/a 5.5 Approve Requirements
  • 5. 核心概念模型 Core Concept During E&C, business analysts... Change manage how proposed changes to requirements and designs are evaluated during an initiative. Need trace, prioritize and maintain requirements to ensure that the need is met. Solution trace requirements and designs to solution components to ensure that the solution satisfies the need. Stakeholder work closely with key stakeholders to maintain understanding, agreement, and approval of requirements and designs. Value maintain requirements for reuse to extend value beyond the current initiative. Context analyze the context to support tracing and prioritization activities.
  • 6. E&C 投入產出 Input Requirements Designs Proposed Change 7.2 Requirements(verified) Tasks 5.1 Trace Requirements 5.2 Maintain Requirements 5.3 Prioritize Requirements 5.4 Assess Requirements Changes 5.5 Approve Requirements Output 5.1 Requirements (traced) 5.1 Designs (traced) 5.2 Requirements (maintained) 5.2 Designs (maintained) 5.3 Requirements (prioritized) 5.3 Designs (prioritized) 5.4 Requirements Change Assessment 5.4 Designs Change Assessment 5.5 Requirements (approved) 5.5 Designs (approved)
  • 7. 5.1 追蹤需求  Purpose  to ensure that requirements and designs at different levels are aligned to one another, and to manage the effects of change to one level on related requirements.  Traceability enables  faster and simpler impact analysis  more reliable discovery of inconsistencies and gaps in requirements  deeper insights into the scope and complexity of a change  reliable assessment of which requirements have been addressed and which have not.
  • 8. Input-Element-Output • Requirements • Designs .1 Level of Formality .2 Relationships .3 Traceability Repository • Requirements (traced) • Designs (traced) Inputs Elements Outputs
  • 9. Outputs  Requirements (traced)  have clearly defined relationships to other requirements, solution components, or releases, phases, or iterations, within a solution scope, such that coverage and the effects of change are clearly identifiable.  Designs (traced)  clearly defined relationships to other requirements, solution components, or releases, phases, or iterations, within a solution scope, such that coverage and the effects of change are clearly identifiable.
  • 10. G&T-Stakeholders-Techniques • Domain Knowledge • Information Management Approach • Legal/Regulatory Information • Requirements Management Tools/ Repository • Business Rules Analysis • Functional Decomposition • Process Modelling • Scope Modelling • Customers • Domain SME • End User • Implementation SME • Operational Support • Project Manager • Sponsor • Suppliers • Tester Guideline & Tools Stakeholders Techniques
  • 11. 5.2 維護需求  Purpose  to retain requirement accuracy and consistency throughout and beyond the change during the entire requirements life cycle, and to support reuse of requirements in other solutions.  Requirements should be  consistently represented  reviewed and approved for maintenance using a standardized process that defines proper access rights and ensures quality  easily accessible and understandable
  • 12. Input-Element-Output • Requirements • Designs .1 Maintain Requirements .2 Maintain Attributes .3 Reusing Requirements • Requirements (Maintained) • Designs (maintained) Inputs Elements Outputs
  • 13. Output  Requirements (maintained)  defined once and available for long-term usage by the organization.  may become organizational process assets or be used in future initiatives.  Designs (maintained)  may be reusable once defined. For example, as a self-contained component that can be made available for possible future use.
  • 14. G&T-Stakeholders-Techniques • Information Management Approach • Business Rules Analysis • Data Flow Diagrams • Data Modelling • Document Analysis • Functional Decomposition • Process Modelling • Use Cases and Scenarios • User Stories • Domain SME • Implementation SME • Operational Support • Regulator • Tester Guideline & Tools Stakeholders Techniques
  • 15. 5.3 排序需求  Purpose  to rank requirements in the order of relative importance.  Prioritization  the act of ranking requirements to determine their relative importance to stakeholders.  Inter-dependencies between requirements are identified and may be used as the basis for prioritization.
  • 16. Input-Element-Output • Requirements • Designs .1 Basis for Prioritization .2 Challenges of Prioritization .3 Continual Prioritization • Requirements (prioritized) • Designs (prioritized) Inputs Elements Outputs
  • 17. Output  Requirements (prioritized)  prioritized or ranked requirements are available for additional work, ensuring that the highest valued requirements are addressed first.  Designs (prioritized)  prioritized or ranked designs are available for additional work, ensuring that the highest valued designs are addressed first.
  • 18. G&T-Stakeholders-Techniques • Business Constraints • Change Strategy • Domain Knowledge • Governance Approach • Requirements Architecture • Requirement Management Tools/ Repository • Solution Scope • Backlog Management • Business Cases • Decision Analysis • Estimation • Financial Analysis • Interviews • Item Tracking • Prioritization • Risk Analysis and Management • Workshops • Customer • End User • Implementation SME • Project Manager • Regulator • Sponsor Guideline & Tools Stakeholders Techniques
  • 19. 5.4 評估需求變更  Purpose  to evaluate the implications of proposed changes to requirements and designs.  Assessing changes should consider  aligns with the overall strategy  affects value delivered to the business or stakeholder groups  impacts the time to deliver or the resources required to deliver the value  alters any risks, opportunities, or constraints associated with the overall initiative
  • 20. Input-Element-Output • Proposed Change • Requirements • Designs .1 Assessment Formality .2 Impact Analysis .3 Impact Resolution • Requirements Change Assessment • Designs Change Assessment Inputs Elements Outputs
  • 21. Output  Requirements Change Assessment  the recommendation to approve, modify, or deny a proposed change to requirements.  Designs Change Assessment  the recommendation to approve, modify, or deny a proposed change to one or more design components.
  • 22. G&T-Stakeholders-Techniques • Change Strategy • Domain Knowledge • Governance Approach • Legal/Regulatory Information • Requirements Architecture • Solution Scope • Business Cases • Business Rules Analysis • Decision Analysis • Document Analysis • Estimation • Financial Analysis • Interface Analysis • Interviews • Item Tracking • Risk Analysis and Management • Workshops • Customer • Domain SME • End User • Operational Support • Project Manager • Regulator • Sponsor • Tester Guideline & Tools Stakeholders Techniques
  • 23. 5.5 核准需求  Purpose  to obtain agreement on and approval of requirements and designs for business analysis work to continue and/or solution construction to proceed.  Description  Business analysts are responsible for ensuring clear communication of requirements, designs, and other business analysis information  Approval of requirements and designs may be formal or informal
  • 24. Input-Element-Output • Requirements (verified) • Designs .1 Understand Stakeholder Roles .2 Conflict and Issue Management .3 Gain Consensus .4 Track and Communicate Approval • Requirements (approved) • Designs (approved) Inputs Elements Outputs
  • 25. Output  Requirements (approved)  requirements which are agreed to by stakeholders and are ready for use in subsequent business analysis efforts.  Designs (approved)  designs which are agreed to by stakeholders and are ready for use in subsequent business analysis or solution development efforts.
  • 26. G&T-Stakeholders-Techniques • Change Strategy • Governance Approach • Legal/Regulatory Information • Requirement Management Tools/ Repository • Solution Scope • Customer • Domain SME • End User • Operational Support • Project Manager • Regulator • Sponsor • Tester Guideline & Tools Stakeholders Techniques • Acceptance and Evaluation Criteria • Decision Analysis • Item Tracking • Reviews • Workshops

Editor's Notes

  1. 追蹤需求 維護需求 排序需求 評估需求變更 核准需求
  2. Old 4.1 方案範疇管理 to 5.1 衝突和議題管理, 簡報需求 to 5.5 4.2 需求關係, 組態管理 to 5.1 衝擊分析 to 5.4 New 5.3 來自於V2的6.1排序需求 5.5 新的工作, 包含V2的衝突與議題管理, 為審核簡報需求, 以及管理方案範疇和需求工作的核准
  3. 變更 管理需求和設計的變更, 要如何被評價 需要 追蹤, 排序, 和維護需求, 以確保需求有符合需要 方案 追蹤方案組件的需求和設計, 確保解決方案能滿足需要 關係人 與主要關係人密切合作, 維護需求和設計能被理解, 同意, 和核准 價值 維護需求重用, 延展目前計畫活動的價值 背景 分析背景狀況, 支援追蹤和排序的活動
  4. P 確保不同層級的需求和設計能夠被校準, 以及管理某一層級變更對相關需求的影響 D 更快, 更容易做衝擊分析 更可靠的找出需求出現不一致或有差距的情形 更深入了解變更的範疇和複雜度 更可靠的評估哪些需求已解決, 哪些沒有
  5. 1.正式程度 商業分析師要考量每個連結與交付價值的關聯性 2.關係 衍生, 依賴(必要, 努力), 滿足, 驗證 3.追蹤文件庫 需求的追蹤也會被文件化和維護
  6. 需求 設計 已經清楚定義關係, 與其他需求, 方案組件, 或版本, 階段, 循環 變更的涵蓋和影響都清楚識別
  7. P 在整個生命週期中, 保持需求的正確和一致性 並能支援需求在其他解決方案的重複使用 D 一致性 有標準流程來作維護的審查和核准 還有定義適當存取權限, 並確保品質 容易存取和理解
  8. 1.維護需求 確保正確和最新 2.需求屬性 要倒出的需求屬性 3.重用需求 現狀使用, 類似計畫, 類似部門, 整個組織
  9. 需求 一旦定義好, 可做為組織長期使用 可成為組織流程資產 設計 定義後可重複使用
  10. P 將需求做重要性的分級 D 需求分級可以決定對關係人的重要程度 需求間的依賴關係, 也可做為排序的基礎
  11. 1.排序基礎 利益, 懲罰, 成本, 風險, 相依, 時間敏感, 穩定, 法規或政策 2.排序挑戰 關係人對價值定義不同 不同需求用不同標準看待, 導致衝突 3.持續排序 狀況改變, 資訊充足
  12. 確保最有價值的需求或設計被優先處理
  13. P 評價建議變更對需求和設計的影響 D 整體策略校準 影響交付關係人的價值 衝擊時間和資源 風險機會和限制的改變
  14. 1.評估正式程度 2.衝擊分析 效益, 成本, 衝擊, 時程, 緊急 3.衝擊的解決
  15. 需求變更的核准, 修改, 否決建議
  16. 獲取需求與設計的核准, 以利後續工作 商業分析師負責確保溝通的清晰 核准需求有正式和非正式
  17. 1.了解關係人角色 2.衝突和議題的管理 3.取得共識 4.追蹤和溝通核准
  18. 獲得關係人核准, 並準備好後續使用