Invest in YourselfUsing business tools and spiritual concepts to continuously improve personally and professionally
My Premise• Our country seems unhealthy right now!• The government can’t provide the long term solutions• We provide the solutions to the root causes – We must become better people and professionals – Our standards for living must be adjusted back to the foundations of our country
Objectives of Session• Give you a positive message which sometimes gets lost in the hustle and bustle of work.• Learn two tools for personal and professional development• Complete a current state model of your life process and a future state model for continuous improvement• Share what I am spiritual about and what I am learning on my road to continuous improvement
We are Spiritual Beings• Believing – Have you ever believed in a concept, idea, or philosophy so strongly that it seemed spiritual to you? • This spirituality evokes passion in your voice and conviction in your heart.• Doing – What are you “wired” to do? The book, First, Break all the Rules talks about employee engagement and managing people effectively to tap into what they are wired to do. (see next slide) – Are you doing in accordance with your spirituality and what you are wired to do? Are you convicted about certain ideas or concepts but your actions speak differently? • Example: Does your job allow you to exercise your God given abilities every day? – The things you are passionate about – Do you apply them and share them with others?
Gallup Organization’s 12 Questions for Measuring Employee Engagement Question Score on a Scale of 1 (strongly disagree) to 5 (strongly agree)I know what is expected of me at work.I have the materials and equipment I need to do my work rightAt work, I have the opportunity to do what I do best every dayIn the last seven days, I have received recognition or praise for doinggood workMy supervisor, or someone at work, seems to care about me as aperson.There is someone at work who encourages my development.At work, my opinions seem to countThe mission or purpose of my company makes me feel my job isimportant.My associates or fellow employees are committed to doing qualitywork.I have a best friend at workIn the last six months, someone at work has talked to me about myprogress.This last year, I have had opportunities at work to learn and grow.
We Must Continuously Improve and Help Others Continuously Improve• Others – Look beyond (and within) the walls of your workplace to apply your spirit and God given skills • Church, community, schools, organizations, etc.• You – Work should not define who we are • Do you have a job or a career? – Read New York Times obituaries – I worked as an engineer but my career is a statistician – Love your neighbor as you love yourself • Start a genesis for your life • Invest in yourself using the TPDCA cycle of improvement
Step One of Continuous Improvement: T(Thoughts)PDCA• “Fix” Your Thoughts: – Before the cycle can be used to improve your life process, you must “fix” your thought process (T) – Get yourself in the right frame of mind • “Keep your face always toward the sunshine - and shadows will fall behind you.”-Walt Whitman• Define the scope of the “fix”? – Search on the web for “thoughts” and you find sights stating the average human has twelve thousand thoughts per day
What’s in Our Mind?Type Thought 25% Positive 50% Positive 75% Positive 99% Positive Thought Rate Thought Rate Thought Rate Thought Rate Positive 3000 thoughts per 6000 thoughts per day 9000 thoughts per 11,800 thoughts per day day day Negative 9000 thoughts per 6000 thoughts per day 3000 thoughts per 120 thoughts per day day day These six thousand to nine thousand negative thoughts are ball and chain to our attitude dragging us into a bitter, inescapable quagmire. They close our minds and hearts to wonderful opportunities in life.
Thoughts (Cause) and Feelings (Effect) Good Feelings (Effect) Bad Feelings (Effect) Positive Strong correlation There is no relationshipThoughts (r=1.0) between positive thoughts and bad feelings(Cause) (r=0)Negative There is no relationship Strong correlationThoughts between negative thoughts (r=1.0) and good feelings(Cause) (r=0) The red zone is where we don’t want to be but sometimes find ourselves stuck inside. The negative thoughts keep us from seeing a way out to the green zone
Leaders and Thinking• Negative leaders manage negative departments: – “Micromanager” • Don’t trust employees • Their number one priority is not their employees • They focus mostly on employee’s weaknesses and can’t see what they do well• Positive leaders manage positive departments: – “Motivator” • Empower employees to do their jobs • Put a vision in front of employees and lead them towards vision • Focus on employee strengths and effectively develop employee weaknesses. Put employees in positions to maximize their strengths.
A Diagram of Our Thought Process Supplier Inputs Process Outputs Customers Work/Home/Church People Sense Thoughts Family TV/Newspaper/Rumors News Assimilate Community Family/Hometown/Career Experiences Generate Friends You Attitudes Congregation FeelingsMetric If we have, on average, twelve thousand thoughts per day and we stay awake, on average, seventeen hours each day, we have, on average, eleven thoughts per minute. If we are being fed by bad inputs, we waste approximately eleven thoughts each minute. Think about the lost opportunities in the squandered thoughts: Great ideas for a business Another way to reach out to a friend in need, A different way to deal with a “difficult” employee.
Changing Your Thought Process• It is possible to change your thought process from mostly negative to mostly positive! – Overview • If you accept negative inputs, you are altering (or causing) your thought process to produce negative thoughts and thus, negative feelings – How to: • To change your thought process from negative to positive, start with your inputs – Look at the suppliers of your inputs: » Eliminate a supplier » Change a supplier » Improve a supplier • Practice thinking positively: In the book, The Secret, one person talked of carrying a rock which when touched reminded him to check his thoughts
Validating Your Thoughts• Do we Believe Ourselves? – Often, we don’t trust what we think. Some of us need objective evidence to validate our thoughts• Get Objective Evidence: – Take a personality test. There are multiple tests online that are free. Most tests will give you a four digit personality profile. For example, the first digit is typically an I (introvert) or E (extrovert) – Take several different tests over time to see if your profile repeats. If it does, you have your objective evidence – Many sites match each possible profile with careers best suited for the profile.• Here are several sites offering free tests: – http://www.humanmetrics.com/cgi-win/JTypes1.htm – http://www.funeducation.com/personalitytest/intro.asp?source=google – http://www.similarminds.com/ – http://www.kisa.ca/personality/
Step Two of Continuous Improvement: TP(Plan)DCA• Create a vision• Be process oriented more than results oriented• Organize your thoughts• Ask for something• Believe you will receive it
A Vision• Positive thinking gives you energy to create a Plan – I had a vision for holding a seminar. The more I thought of it, the more excited I became. I booked a room and a date and started planning. This presentation was used in the seminar and I also have the beginnings of a book. All possible because of the energy created by my vision.• A plan starts with a vision: – “A mental image produced by the imagination” – See yourself accomplishing something: A promotion, More money, A graduate degree, Better health• Leaders and Vision – Maybe this sounds familiar to you. A new plan or vision comes from the top. At some point, the communication breaks and the commitment starts to dilute. • When the rubber hits the road, not all stay with the plan. – Leaders must believe in the vision and unequivocally know it is the right thing to do. If they do, they will have a steely look in their eyes, passion in their voice, and conviction in their heart as they communicate the vision to their employees.
Be Process Oriented versus Results Oriented• If you only focus on result: – You have a vision. There is incredible excitement. One week later, you fall into a rut and give up on the vision. Why? You were results oriented instead of process oriented – If you only focus on a result, this will be your only method of measurement. You either meet the result or don’t meet the result• If you focus on process: – Good processes yield good results, bad processes yield bad results – If you focus on the process, you will notice small successes that incrementally move you toward a good result: • Multiple emails during the day from potential clients • A great lunch with a client or friend • Several phone calls from clients asking for advice or help • An employee solving a problem or getting recognition• Example: Curtis Martin recently retired from professional football. In announcing his retirement, he said that football was never his vision. Team ownership was his vision and football was part of the process to realize the vision. He was asked why he never showboated or engaged in self promotion. He quickly and firmly answered that such behavior would not have been in accordance with his vision. He respected the process needed to reach the vision.
Organize Your Thoughts: Current State Diagram of Your Life• Overview – The diagram depicts the current state of your life process. – This act of documenting should help you collect your thoughts.• Step One of Completing the Diagram: Life Process – Overview • These are the priorities in our lives. We spend most of our time and devote our energy to these areas – What to Do: • Starting with life process (P), list in order of your priority: Work, Family, Play (self), and God. – The priority should reflect where each stands in your life. Where are you spending your time and thoughts? Your day rises and falls with what occurs in these arenas.
The Output of Your Life Process• Step Two of Completing the Diagram: The Output of Your Life Process – Overview • The output of this life process is your feelings. – What to Do: • Give yourself one minute to write down (in the output column): – The negative feelings you have and the same amount of time to write down your positive feelings. » These are your emotions during the course of a day. You know what they are. Think about this week and things you encountered at work and away from work. – When you are done, add up the total amount of feelings and calculate a percent positive and a percent negative. Write the percentages in the third row under output.
Record Your Feelings Negative Feelings Positive FeelingsTotal: Total:Percent of Total: Percent of Total:
The Customers of Your Life Process• Step Three of Completing the Diagram: The Customers of Your Life Process – Overview • Your customers are the recipients of your feelings. – What to Do: • In general terms, use the 3F3C format: – First (you): Signifies yourself as a customer. To be good to others, we must be good to ourselves – Friends: Friends are the people you enjoy being with – Family: Family is your immediate family and extended family – Colleagues: Colleagues are the people you work with. You spend a significant amount of time with them so it is important to treat them as customers – Clients: Clients are the workplace; the recipients of your skill and work tasks. They can be internal to your company or external to the company – Congregation: Congregation is your church. • Write the categories in descending order according to the current priority in your life. (highest priority first)
Inputs and Suppliers• Step Four of Completing the Diagram: The inputs to your life process and the suppliers of the inputs – Overview: • There are two main inputs to your life process: – Physical condition – Thought process. » The concept is sound mind and sound body. – What to Do: • In the Supplier column, list the suppliers of your physical condition and the suppliers of your thought process
Draw Conclusions• Analyze the Data: – Study your life process, output, and customers. What does this self reflection mean to you? Hopefully, this allowed you to organize your thoughts.• What to Do: – Go to the third row and summarize each section of the diagram
Example of Current State Diagram Supplier Inputs Life Process Output Customer Alcohol Physical Condition Work Positive: Pride, Family Exercise Family Comfort, First (me) Family History Play(Self) Accomplishment, Clients Diet Church Energetic, Enthusiasm, Friends Newspaper Thought Process Euphoria, Eagerness, Colleagues Talk Radio Inspiration, Joy Congregation Other parents Colleagues Negative: Envy, Bosses Cynicism, Anger, Television Despair, Fatigue,Family Members Hopelessness, Bills to pay Boredom, Lack of Friends Direction, Pain, Apathy My pastI don’t drink a lot but I can be in better Priorities are not in the right order Nineteen Feelings I don’t serve mywhen I do, I feel physical condition. I 53% negative 47% positive customers wellsluggish. I try to have occasional backwalk every day but pain. enough. I need todon’t always get to do My thought process do a better job ofit. I can lose about is one of accepting taking care offifteen pounds. I try where I was in life. myself so I cannot to eat fried foods No real goals or better serve othersbut occasionally do. strong vision.Paying bills depressesme and puts me in anill mood. I let theactions of otherparents throw mythought process off. Ican be judgmental ofcolleagues and others
Create a Future State Diagram• Overview: – Now that you have documented where you are, document where you want to be by creating a future state diagram• Step One of Completing the Diagram: Reorder Priorities of Life Process – Overview: • Do you have your priorities in the right order? A reordering of priorities is your first step towards change – What to Do: • Critique the order of the Life Process column of your current state diagram • Does the list reflect the correct priority order? If not, put them in descending order (on the future state diagram) from most important to least important. – Often, my high school football coach told us to keep priorities in order. His order was God, Football, Family, School, and all Else.
Inputs and Suppliers• Step Two of Completing the Diagram: Change or Improve Inputs and/or Suppliers – Overview • Focus now on the suppliers of your inputs. To improve or change your physical condition and thought process, you must improve or change suppliers. – What to Do: • In the supplier column, write the suppliers that you will allow for your life process. The list may contain current suppliers and/or new suppliers. • In the third row, write comments on each supplier
Output• Step Three of Completing the Diagram: What do you want the output of your life process to be? – Overview: • What you put on paper does not have to be correct. There is no right or wrong. The significance is you are putting you innermost thoughts to paper. – What to Do: • In the output column, write down what you want the output to be. What do you want in life? In the form of a question starting with “I ask for/that,etc.”, write down what you are asking for in the output column. This is your vision. • Write the question on the form in the appendix, fold it, laminate it, etc. and post it to constantly remind you of your vision.
Customers• Step Four of Completing the Diagram: Prioritize Your Customers – Overview: • How is your customer service? – What to do: • Critique your prioritized list of customers on the current state diagram • If the order is not correct, prioritize the list in descending order from the most important customer to the least important customer. They all are important but this helps you maintain priorities. • In the third row, write comments on the customers.
Example of Future State Diagram Suppliers Inputs Life Process Output CustomersAlcohol Physical Condition God God, I ask that my CongregationExercise Thought Process Family company succeed in terms First (Me)Diet Work of: FamilyFamily History Play (Self) • Giving back to you FriendsBible • Supporting my family Colleagues/ClientsPrayer • Helping people andOther “Doers” businesses • Developing me as a person I eliminated work related I need to call family suppliers because I felt the members more during the corporate work month. environment was not best I will join at least one for me and was not in line civic group to meet other with my long term goals. I doers. will start reading the Bible I will get more involved at with the book of Genesis. church by joining a weekly I will try to read daily for men’s bible study group, at least twenty minutes. attending a weekly men’s I will stop drinking. lunch at the church, and I will walk at least three attending a weekly men’s times each week for at study group. I will order least thirty minutes. I will my prayer life according to pray when I walk. this list. I will quit eating fried foods. I will get my family to church every Sunday. I will go to lunch at least three times per month with a friend or client.
Step Two of Continuous Improvement: TPD(Do)CA• Faith without works is dead• Ask/Believe/Receive• Be in a spirit of doing
Planners and Doers of the World Poor Doers Great DoersPoor Stuck in a rut and May not be doingPlanners may not know it the right thingsGreat Stay at a macro Movers of thePlanners level world, leaders
Start Doing• Overview: – You planned and asked for something. You have it written down as a reminder. – Now, sit back and wait for it to happen, right? No, you must move into the second phase-Doing.• Faith Without Works is Dead!: – You must act as if you already have what you asked for. Start Doing in accordance with what you asked for – My grandfather always told me “Hard work and perseverance”• Consequences of Not Doing: – What I learned from working in corporate America. • Movers up the ladder: I and others were often critical of people that moved ahead of us on the corporate ladder. We called them silly names like brownnoser. But looking back, I realize that they were doers. They expected to be promoted and acted accordingly. The thought of not being promoted never entered their thought process.
Role Models for Doing• Truett Cathy: Creator of Chick-Fil-A Restaurants – Hard work and perseverance, doing according to principles• Abraham: – Consistent faith and consistent doing.• Joseph: – Strong faith and strong doing. • If you think you have it bad, consider what happened to Joseph before his thirtieth birthday: – His brothers threw him in a pit and left him for dead – His brothers sold him into slavery – He was falsely accused of sleeping with his slave master’s wife. This landed him in prison for two years. » But in the midst of mass negativity, Joseph never felt sorry for himself, never stopped trusting God, and kept doing good deeds for others. He did not know when things would get better but knew they would and the way he carried himself influenced others.• Moses: – Tested faith and humble doing
In the Spirit of Doing…• Overview: – By doing and thinking positively, you open your eyes and ears to opportunities:• Three personal stories: – Graduate school – The story of my father – The story of my business
Step Three of Continuous Improvement: TPDC(Check)A• Making Choices and Decisions• Having Standards• Keeping a balance point
Overview• The Voices in Your Head: – While continuing to Do, you may struggle with your thoughts and voices may say you can’t. This is normal and you should take comfort in the fact you are not the first person to experience this and you will not be the last.• If We Are not Careful, the 5Ds will Take Over Our Thoughts: – You start doing with vigor and enthusiasm. When the results don’t immediately come, you may encounter at least one of the 5D’s of negative thinking: • Doubt: You question what you are doing • Discouragement: Focus on what is not • Diversion: Makes wrong things seem more attractive • Defeat: Makes you feel like a failure • Delay: Makes you put off something so it won’t get done• The Critical Moments: – There will be points where you must make ethical and/or moral decisions.
Making Decisions or Choices• Good Quality Decisions or Choices: – As we continue to Do, it is important to make correct decisions and choices. We should not hastily decide nor deliberate too long. But we must respect this point of the cycle and approach it rationally: • WWJD• Poor Quality Decisions or Choices: – Michael Vick – Cain/Able – Adam and Eve
Good Quality Decisions or Choices: Manage Variation• Be Prepared: – When these decision points arrive, we must be prepared to think correctly and rationally respond to the situation at hand• How to Prepare: – A good understanding of variation helps create this perspective: • There are two types of variation: – Common Cause – Special Cause
Food and Drug Administration’s Inspection of Chinese Imports Food and Dr ug A dminist r at ion Mont hly Ref usals of Chinese I mpor t s 250 UCL= 235.1 hipment s Refused in Mont h 200 _ 150 X= 147.3 100 umber of S LCL= 59.5 50N 0 Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Mont hs of 2006 t o Mar ch 2007 This shows the number of Chinese imports rejected each month by the FDA. Though no rejection is good, this picture exhibits a steady process which appears to be in control. It seems that the monthly number of rejected imports averages 147 and could be as high as 235 and as low as 59. Performance between these extremes would be considered normal and resulting from common cause variation.
Trend of a Person’s Body Temperature 1102 This shows the ebb and flow of a person’s body temperature. Over time, the average temperature is 98.6 and the normal range is from 97.6 to 99.6. At101 the end, something happened (ex. Virus) to cause a spike in temperature. This event was not part of the normal behavior and is due to a special cause.100 UCL= 99.62599 _ X= 98.61398 LCL= 97.600 197 1 26 51 76 101 126 151 176 201 226 251
Teenage Behavior Behavior Governed by Behavior Governed by Common Cause Variation: Special Cause: Drinking,Friends, Social Environment, Drugs, Breakup, Bad grade Hormones, etc.As a parent, your first Sometimes they do thingsthought is often to punish that are not normal. Theirespecially when they do action was driven by a“bonehead” stuff. But if their special cause. They made aaction was driven by conscious decision and thecommon cause variation effect was negative. Inthey really were acting these times, punishment isnormal for a teenager. A certainly justified.good dose of advice is theright medicine.
Standards for Life• Why are standards important? – Checking a business process involves frequently comparing actual practice to a standard which is typically a work instruction detailing what must be done convert inputs to outputs. • If the practice deviates from the standard, corrective actions should be taken.• We must have standards for living: – The Books of Exodus, Leviticus, and Numbers – Truett Cathy: Never opens on Sundays – Curtis Martin: Never showboated• The consequences of missing standards: – Without the standards, we will flail through life with no purpose or direction and will never be able to check ourselves
The Spirituality of the Bell CurveThe bell curve is a graphical representation of a characteristic which hasbeen measured in a large quantity. The behavior of the characteristicranges from the left to the right.The bell curve is symmetrical about a point in the middle. This “balancepoint” is the center of gravity for the data.
We Need a Balance Point• The First Commandment: – The first of the ten commandments is “You shall have no other gods before Me”. The others are anything that rule our lives: money, selfishness, work. If we break this commandment, we lack a balance point.• Without Balance: – We let a source pull us too far right or left and soon, our priorities are not in the correct order. – These drifts can be disastrous or hazardous to health. They may affect or destroy families.
Step Four of Continuous Improvement: TPDCA(Act)• Overview: – To this point, you have 5s’d your life-you see opportunities and are more receptive to change • Sort: You eliminated negative thinking • Straighten: You asked for something • Sweep: You cleaned up the trash in your life by reaching a balance point and holding on to standards• Now the task is to: – Standardize and Sustain (ACT)
What Actions are Needed?• Learning to see: – In lean manufacturing, 5s is a technique for organizing the workplace. Over time, workplaces take on personalities. Desks become cluttered and items are stored wherever space is found. Disorganization is not obvious because it is part of the scenery. After a good 5s exercise, people see the workplace in a completely different manner. They find items thought to be lost. They throw away hundreds of pounds of junk. They start to take pride in the way things look and vow to keep it that way. – If you have lived the majority of your life, Not doing, With no balance point, With no standards • To take on all three gives you a completely, refreshing perspective.• At a minimum: – If you stay balanced, keep doing, and check yourself to your standards, the actions will fall upon your heart.
How Do We Know What Actions to Take?• Be Quiet and Listen• Read and Learn• Be thankful and grateful
Be Quiet and Listen• How: – We all need time and a place for being quiet. – I find my mind is clearest when I walk which I try to do at least three times each week. When I walk, I talk to God. The topics of conversation are ordered according to my customers as they appear on the future state diagram. – If I consistently do this, I find that ideas come more freely and I am more aware of “things”
Read and Learn• How: – One of the easiest ways to decide on actions is to read positive material- Words that inspire and offer new ideas and concepts. – If preparing for a big exam, you would establish a routine for studying. You can wait until the end to cram, but adults know this is not the correct approach for learning. Think of the times you studied late into the night for a subject of no interest to you. – Not many will argue that the Bible is a “How to” manual for life. Surely we can devote a portion of our day to reading and studying the book to understand what it means for us.