It has informatiOn

1. PERSONAL AND PROFESSIONAL
CORRESPONDENCE

2. Types of letters
 Letters, basically, are of two types
 Informal letters
 Formal letters
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3. Informal letters
 Informal letters are written to relatives, friends
and the people very well known to you.These
types of letters have casual format and style.
 General format
 Sender’s address with date
 Salutation
 main body
 Complimentary close
 Signature (Name)
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4. Layout for informal letter
 Sender’s Address
 Pin Code:
 Date:
 Salutation
 (My Dear, Dear etc.)

 Main body of the letter (3 to 4 paragraphs, each paragraph dealing
with single idea)




 Subscription
 (Yours affectionately, lovingly etc.)
 Signature (Name)
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5. Note
 The objective of writing this type of letters is
to establish personal contact or to maintain a
personal relationship.
 Requesting, apologizing, congratulating,
inquiring, sympathizing, thanking, informing
etc. form the subject matter for informal
letters.
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6. Formal letters (official
letters)
 Formal letters are addressed to officials,
authorities, distinguished personalities,
employment agencies, newspapers editors
and the like.
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7. Format for formal letters
 Address of sender with date
 (Name), designation and address of the recipient
 Subject
 Reference (If applicable)
 Salutation
 Main body of the letter
 Subscription
 Signature/Name
 Enclosure
 Copies (cc)
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8. Layout for formal letter
 Sender’sAddress
 Pin Code
 Date
 Address of the Addressee

 Subject:
 Reference:

 Salutation (Dear Sir, Respected Sir,)


 Main body (Brief, precise, to the point, carefully worded)


 Subscription
 (Yours faithfully, sincerely etc.)
 Signature
 Name
 Enclosure:
 Copy to:
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9. Business letters
 Business letters are written to customers,
suppliers, associate organizations, credit
agencies, government offices, employees etc.
 The subjects for business letters are selling a
product, making a complaint or an enquiry,
thanking somebody, seeking information or
advice, mollifying (consoling) the injured
fillings of a customer etc.
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10. Format for business letter
 Heading – Letterhead- (name of organization, address, tel.
nos., E-mail ID etc.)
 Date /No of letter
 Reference – Reference of previous correspondence of both the
parties
 Inside address – Address of addressee
 Attention Line –To ensure prompt attention to letter, marked
to a particular officer (either by designation or name)
 Salutation
 Subject
 Main Body
 Complementary close
 Signature/name
 Identification mark –To identify the typist of the letter
 Enclosure/CC
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11. Types of business letters
 Letters inviting quotations
 sending quotations
 Letters placing orders
 Sales letters
 Letters of apology
 Complaint letter etc.
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12. Assignments
 Write
 one informal letter
 one formal letter
 two business letters
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