1. FACT SHEET
A Complete View of
IT Service Management
Performance
Consolidated picture of operational metrics in one place
Proactive management with early warning system
Automated reports and KPIs at a glance
PureShare® SingleView IT is
Use SingleView IT to:
an operational metrics
solution that consolidates
Automate data
and monitors IT service collection
management metrics. Metrics consolidated from
Whether the environment is multiple sources, including
a Help Desk, Network systems, databases
Operations Center, Call and spreadsheets
Center, or multi-function
service group, SingleView IT Visualize current status
provides executives, managers, Activity and results displayed in
supervisors and team members withreal-time context provide a clear picture of
views of performance. what’s going on
An Early-Warning System Monitor key metrics
PureShare SingleView IT alerts managers of potential SLA breaches – Early warning system tracks call
or any metric that falls below defined thresholds – to enable proactive stats, incidents, problems,
operations management. The timely results show what’s going on at changes, management events
the moment, provide trending information, and compare progress and more
against objectives.
Automate and Visualize Present multiple
Based on PureShare’s ActiveMetrics platform, SingleView IT provides
perspectives
direct access to answers through automation and visualization. The Share service-level metrics
solution consolidates performance data from multiple sources, including and trends with executives,
systems, databases, spreadsheets, web services and others. It then managers, customers and staff
renders that information in highly consumable visual information within
context for specific users. Maximize resources
Identify and focus on areas of
Single View, Multiple Perspectives maximum impact and manage
exceptions to meet objectives,
While SingleView IT aligns all staff members around
a consistent view of the data, specific views help SLAs and OLAs
individual managers, supervisors, staff and
customers to quickly obtain the status information
that is pertinent to them. More detailed
information is made available through drill-ins
and roll-over details, enabling users to get
exactly the level of detail they need. Even
customers can be empowered with
their own dashboards that provide
information about major outages,
pending changes and links to
relevant knowledge bases and
self-help tools.