Operational challenge day to day in the health care sector

1. CHALLENGE FOR PROCESS SETTINGS IN
DAY TO DAY OPERATIONAL MANAGEMENT
OF HOSPITAL
Quality and quantity of operational management

2. BASIC KNOWLEDGE
 Like sterllium, controlling cost, level of service, quality
like employee with effectve communication , baggage
 SOPs not explained
 Critical informations.
 Lacks common informations
 Improve & optimize to planning and scheduling
 Check efficiency then take penalty cost (every staff)
 Offering (make delight )
 Like cash / maa yojana / corporate / TPA
 Maa yojna give CD

3. OPD BASED
 Instrument want on at every time
 Wait time for patient at various
 HCU
 No explain to patient wait is the problem
 Need to planning first fruit gives when the wait the
consultant’’
 Medication error is a must but no one expect its
own fault.


4. TRICK TO IMPROVE OPERATIONAL
WORK.
 Daily reporting format
 Daily regular round
 Interaction with relatives
 Communications with staff
 Agenda of meeting
 Verifying patient files
 Checking implementation of sops

5. CHECK DAILY MIS REPORT
 Discharge date / time
 Routine
 Dama
 Transfer
 Death
 Total discharge

6. PROBLEM SOLVING TECHNIQUES IN HOSPITAL
SETTING
 Do lower level staff
 What ?
 Why ?
 When ?
 How ?
 Where ?
 Who ?
 Note : general admin facility

7. KEEP PERFORMING INDICATOR KPI
 In patient outpatient
 Qualitative quantitative
 Surgery
 Nasal endoscopy
 Admission process
 Daily mis

8. THANK YOU