Opportunities to make the customer experience simpler, easier and more inclusive, cut costs and launch new ventures through technology became an obsession across any industry sector. At the same time, those leading technology-led change want purpose in their careers as well as leaving an impactful legacy to their employers. But this is not easy and action plans must be engineered carefully. Above all, executives must accept that success will be collectively to the company rather than individually for them - which is the fundamental difference between intrapreneurs and entrepreneurs. In this talk, Lloyds Banking Group director of innovation Claire Calmejane will take the audience through the steps to becoming any organisation’s digital hero.