How to reshape a bank - NextBankEurope 11 February 2015

1. How to reshape a bank?
Claire Calmejane
Director of Innovation
NextBankEurope, 11 February 2015

2. How to re-shape a bank?
1. Create a compelling transformative vision of
the future
2. Engage your organisation at scale
3. Govern via test & learn and the F word
4. Build digital leadership capabilities to sustain
the transformation

3. 1. Set the vision and
engage your
organisation at scale

5. And it
requires
taking
risk

6. The first
experiment

8. The innovation Jam, our engagement weapon
https://www.dropbox.com/s/dqgbtbg3xaa66dr/Innovatio
n_Jam_Fall_2014_1.mp4?dl=0

9. 2. Test & learn
and the F word

10. Is failure an option for a bank?

11. If GDS can do it, banks can do it!

12. Yes, because it’s not about encouraging
failure.
It’s about promoting a culture where
teams can learn quickly and smartly,
with customer at the center.
https://www.dropbox.com/s/906m5wpowdnhj3u/Video%2002-
02-2015%2022%2034%2059.mov?dl=0

13. 3. Build digital
leadership
capabilities to
sustain the
transformation

14. DIGITAL PROFILE

15. Understanding & Conviction

16. Digital
Product
Management
Digital
Delivery
Digital
Innovation
Digital
Operations
Digital
Customer
Experience
Digital
Development
& Market
Insights
Digital
Tranformation
& CoE
Digital
E-Commerce
DEVELOP TALENT & SKILLS

17. ALIGN SYSTEMS & STRCTURE

19. Summary
1. Create a compelling transformative
vision of the future
2. Engage your organisation at scale
3. Govern via test & learn and the F word
4. Build digital leadership capabilities to
sustain the transformation
Claire Calmejane
@ccalmeja