13 February 2014
BANK INNOVATORS UNITE!
Whether you are a banker, a FinTech start-up, a service provider, designer, or
technologist, we need all of you. The industry needs all of you. The future of
banking needs all of you.
You are the best and the brightest and we are honoured to have you here
today at our Bank Innovators Council Lab Day.
Before we get to our formal remarks, wait…..no formal remarks here, but we
do want to make just a few thank-you’s:
Level39 – You are an incredible host. Thank you for being so gracious and
for inspiring so many bank and FinTech innovators.
Brett King – It is an honour to have you with us. You are revolutionising
banking and we could not be more pleased to have you join us.
Mariela Atanassova – From our first meeting to our event today, every
conversation with you has been inspiring and enlightening.
We founded the Bank Innovators Council last year with one simple goal in
mind – helping bank innovators move from talk to action.
With partners such as BankersHub, Innovation Agency, Finovate, Level39,
NextBank and Yodlee, this dream is set to become reality. And it all kicks off
at our Lab Day here in London.
Lab Day Agenda (Afternoon)
Workshop part 2: Innovative Solutions
During this part, we will pair identified issues from part 1 with
solutions that exist in the start up world that can address them.
We will examine how banks can use these ideas to assemble best
of breed solutions to their customer engagement issues. Through
a close explorative discussion between startups, bankers and
experts we will identify where the ideas fall short and what is the
Workshop part 3: Barriers to Adoption
We will identify what are the barriers to adoption of new technologies in the financial industry, why banks aren’t making better
use of the FinTech innovation happening around them, and we’ll
brainstorm ideas on ways to address them effectively.
Wrap up, Conclusions of the workshop, Next Steps and
About Mariela Atanassova
Mariela Atanassova is a co-founder of Innotribe,
SWIFT’s initiative for collaborative innovation in
the financial industry. For the last six years, she has
been working as an innovation facilitator in the
financial industry, mixing design thinking with different facilitation techniques, gamestorming and
group processes, to help groups work together,
learn, create and innovate. With 10+ years of
experience in the Financial Industry (including leading
more than 300 workshops and conferences), her expertise
includes design thinking and systems thinking applied to group interactions
and workshops, as well as designing and facilitating distributed processes
for large groups (analysis, idea generation, decision making, etc.), visual
thinking (graphic facilitation), strategic thinking and collaboration/crowd
Level39 is Europe’s largest accelerator space for
finance, retail and future cities tech companies.
Occupying the entire 39th floor of the iconic One
Canada Square building at Canary Wharf, Level39 was
opened by Boris Johnson,
Mayor of London, in March 2013, and
has quickly become an important part of
London’s booming Tech City. At Level39,
we put our high potential entrepreneurs
in the same space as some of the world’s
most influential technology buyers and
investors, accelerating their traction and
access to markets. Level39 also creates & hosts accelerator programmes
and curates a busy events calendar. It is our aim to fuse London’s
finance and technology sectors, enhancing London’s position as the digital
capital of Europe and helping the positive transformation of the finance sector.
www.level39.co/ Twitter: @Level39CW
Breakfast and Networking
Welcome and opening remarks
Bank Innovators Council: its goals and ambitions
JP Nicols & Will Trout
About this workshop: objectives and agenda for the day
The New Customer: Customer Experience and Retention in
the Face of Digital Disruption
Workshop part 1: Disruptions in the Customer Experience
Lab Day Agenda (Morning)
Thank you to our sponsors and partners!
Using data from different industry reports, we will map out 3 customer
segments: retail, SME and corporate treasurers/customers. We
will look at the typical customer persona and the drivers that
motivate their choice of banking services. We will examine what
are the difficulties banks face today with customer engagement
and retention, and how are these motivated by the changing
customer needs. The workshop will conclude with a group wrap
up, sharing the work of all breakout groups.
About Brett King
to learn about our next Lab
Day on May 1 in San Jose and
other live and virtual events.
Brett King is a global bestselling author, a well
known futurist and speaker, the host of the
“BREAKING BANK$” Radio Show on Voice
America (an Internet Talk Radio Network with
over 9 million monthly listeners) and the founder
of the start-up “Moven”. King was voted as
American Banker’s Innovator of the Year in
2012, and was nominated by Bank Innovation
as one of the Top 10 “coolest brands in banking”.
BANK 3.0 (in 8 languages) has been topping the charts in the US, UK,
China, Canada, Germany, Japan and France since its release late in 2012.
His latest book, Breaking Banks, is due out early 2014 with Wiley. He is
widely considered the world’s foremost expert on retail banking innovation
today. www.banking4tomorrow.com /Twitter: @BrettKing