1. Training Needs Analysis
Understanding your business
and people needs
Identifying competency gaps
Identifying performance gaps
Identifying skills gaps
Developing Talent
Training Design
Solution design
Learning delivery design
E-Learning
High quality product design
Online materials
and courseware
Training Delivery
Training organisation
Facilitation
Classroom
Coaching
Platform delivery for
E-Learning
Training Measures &
Evaluation
Validation and clear
measurement against
competency, performance
and skill gaps
Impact assessment and
adoption testing
Learning Cycle Management
Learning propositions
Servita Consulting middleeast_team@servita.com servita.com
Servita SMART Learning Academies
A small selection of topics Servita can tailor for your business needs
Change Management
• Servita Change Process
• Developing Change leaders
• Change Management
toolkit
Leadership Development
• Talent programmes
• Presentation skills
• Psychometrics
MBTI
CPI260
Strengths Finder
Management
Development
• Workflow management
• Coaching Skills
• Recruitment skills
• Competency development
• Problem solving
Supervisor skills
• Communication skills
• Time Management/
Delegation
• Team building
• Performance appraisals
• Managing poor
performance
Competencies
• Design of competency
frameworks
• Job roles – existing and
new Competence levels
from entry to Board level
Customer Service
• World Class Service &
Communication Skills
• Service orientation
• Understanding and
creating WOW service
moments
Call Centres
• Delivering excellence
in multi channel contact
experiences
Sales
• Psychology of selling
and personal mastery
programmes
Key account selling
Key Account
Management
• Client profiling
• Developing deep
relationships
Executive 1-1
Coaching
• Topic or individual
specific coaching on
leadership, strategy, personal
effectiveness and Leadership
profiling
Train theTrainer
• Professional certification
• Practical skill development

2. Learning Cycle Management
Servita Consulting middleeast_team@servita.com servita.com
Vendor Training – change into sequence flow
Its not about IT – Its about adding value and ensuring longer term you have a non reliance on external‘consultants’– We make the learning job role
specific. By bringing the best management and delivery of technical vendor training plus adding significant value to the adoption of learning, skills and
competence of individuals and your organisation. We understand your business and the technology – its truly a unique blend.
Evaluation
Staff and process
and technology
Train the Trainer
Knowledge transfer
Developing training
capability in your
organization
Leaving you with
the in-house skills
Job role architecture
Role changes
Outcome based
learning
Beyond IT skills
implementing
performance measures
Out of classroom
skill development
Quality delivery
and adoption
Highest quality
qualified trainers
Support and hands
on coaching
Learning management
Planning the design
and delivery
Managing your
learning process
Multi-language capability
Training design
Bespoke design