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A Kata for PDCA

  • 1. © Mike Rother! PRACTICING PDCA! !"#$%&'()%#$%*#+,-$,.%/-.,(%0%1(,023,%1'44'-$% 56(#7/2'-%8%9"0(,5*#),%:#+,-$,% practicing pdca! By! Mike! Rother!
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  • 4. © Mike Rother! PRACTICING PDCA! G5$"'46*?5$(*?#I&#*-#$"4#9% E5#*2:"23+#*3;*(5'+*G-'9#G5$"#*(3*/'"/:-$(#*$*+://#++;:-*M,!.* 8$($<* * .*8$($*'+*$*(#$/5'46*2"3(3/3-<*E5"3:65*25)+'/$-*2"$/%/#*(5#* 2$D#"4*3;*$*8$($*C#/31#+*5$C'(:$-H*$--3?'46*)3:*(3*$22-)*'(*'4* (5#*2:"+:'(*3;*1$4)*63$-+*$49*/5$--#46#+<*G8'--*'+*9#&#-32#9*C)* 2"$/%/'46*$*-'D-#*#&#")*9$)*:49#"*6:'9$4/#*3;*$*/3$/5H*$49*';* )3:*1$+(#"*'(*(5#4*)3:*/$4*/3$/5*3(5#"+<* * U3:*/$4*93?4-3$9*(5'+*L-#*;"31*G-'9#G5$"#*$49*$"#*;"##*(3*:+#H* /32)H*9'+("'C:(#H*("$4+1'(*$49*$9$2(*'(<*U3:*1:+(*$D"'C:(#*(5#* +3:"/#H*$49*';*)3:*$-(#"H*("$4+;3"1*3"*C:'-9*:234*'(*)3:*1$)* 9'+("'C:(#*(5$(*?3"8*34-)*:49#"*(5#*+$1#*3"*+'1'-$"*-'/#4+#<*04* 3(5#"*?3"9+H*2-#$+#*+5$"#*)3:"*#>2#"'#4/#*$+*?#*$"#*5#"#T* % ;#),%<'=",(%
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  • 7. © Mike Rother! PRACTICING PDCA! @% !",%$=(/+=/(,%'A%B'/(%C(0+2+,%&#**%7,%0%),B%A0+='(% #-%.,3,*'C#-D%EF15%$)#**%0-.%4#-.$,=G% % H=I$%+'44'-%='%$,,%C,'C*,%J/4C%(#D"=%#-='% ,K,+/2-D%0%C*0-%'(%40)#-D%#4C('3,4,-=$L%D#3#-D% *#6*,%="'/D"=%='%C(0+2+,%=,+"-#M/,G% % F'-N=%="#-)%B'/%+0-%J/$=%O&#-D%#=GP%H=N$%-'=%,-'/D"% ='%)-'&%"'&%EF15%&'()$G%%Q'/%(,&#(,%B'/(%7(0#-% ="('/D"%('/2-,%0-.%.,3,*'C4,-=%'A%"07#=G%!",-% B'/%+0-%!"%&"0=%B'/%)-'&G%% S:(*-#$"4'46*M,!.*($8#+*+(":/(:"#9*2"$/%/#* E5'+*G-'9#G5$"#*6'&#+*)3:*$*+(":/(:"#9*M,!.*"3:%4#* (3*2"$/%/#*'4*3"9#"*(3*#+($C-'+5*$*1#4($-*"5)(51* $49*9#&#-32*;:49$1#4($-*M,!.*+8'--+<*E5#*"3:%4#* '+*$*2$"(*3;*(5#*012"3&#1#4(*W$($<*
  • 8. © Mike Rother! PRACTICING PDCA! R% EF15%A'(%4'3#-D%='&0(.%=",%=0(D,=%+'-.#2'-%#$%-'=%7/#*=%#-='% =",%5S%=''*%#=$,*AT%#=N$%#-%!'B'=0N$%/-.,(*B#-D%40-0D,4,-=% C('+,$$%0-.%#$%=0/D"=%7B%#=$%$,0$'-,.%+'0+",$G% M,!.*2"$/%/#*"3:%4#+*$"#*43(*'4*$4*.Y* U,+0/$,%'A%="#$L%5S%/$,($%"#$%&!'%!'B'=0%=,-.%='%J/$=% &()*'('+$,=",#(%5S%C*0-$%(0=",(%="0-%#=,(02-D%='&0(.%=",% =0(D,=%+'-.#2'-G%%5$%0%(,$/*=%=",B%.'-I=%.,3,*'C%EF15%$)#**G%
  • 9. © Mike Rother! PRACTICING PDCA! V% !",%H4C('3,4,-=%W0=0%"0$%0%A'(40*L%$=(/+=/(,.% ('/2-,%0-.%=''*$%A'(%C(0+2+#-D%EF15%.0#*BG%!"#$% $=(/+=/(,%#$%C0(2+/*0(*B%#4C'(=0-=%A'(%7,D#--,($G% % Q'/%+0-%/2*#X,%=",%HW%EF15%('/2-,%0-.%=''*$%&",=",(% B'/%/$,%=",%H4C('3,4,-=%W0=0%C06,(-%'(%5SG%H-%,#=",(% +0$,%=",BI**%",*C%B'/%C(0+2+,L%*,0(-%0-.%=,0+"%EF15% +'((,+=*B%0$%B'/%$=(#3,%A'(%B'/(%=0(D,=%+'-.#2'-G% E5#*012"3&#1#4(*W$($*93#+*'4/-:9#* (5#*M,!.*2"3/#++H*+3*'(*/$4*C#*2"$/%/#9*
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  • 11. © Mike Rother! PRACTICING PDCA! YY%
  • 12. © Mike Rother! PRACTICING PDCA! Y[% !",%3#.,'%'-%=",%-,K=%C0D,%D#3,$%0%>4#-/=,%$/440(B% 'A%=",%#-=,(0+2'-%7,=&,,-%=",%1'0+"%0-.%=",%:,0(-,(% ]HF^_% Z'"+(H*"#&'#?*$*+53"(*&'9#3* E5#4*63*(3*cM"$/%/#*04+(":/%34+d* 34*(5#*;3--3?'46*2$6#+*
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  • 15. © Mike Rother! PRACTICING PDCA! Y>% !",%a($=%$=0D,%'A%0-B%C(0+2+#-D%#$%='%!",&$,-%,!'%./&0'!G%E")*(3* /32)*(5#*2$D#"4*#>$/(-)T%='%(,C*#+0=,%=",%('/2-,%#-%0% .,*#7,(0=,*B%C(,+#$,%&0BG%!",%C06,(-%40B%A,,*%&('-D%'(% /--0=/(0*L%7/=%(,$#$=%=",%=,4C=02'-%='%+"0-D,%#=%0=%="#$%C'#-=G% M"$/%/#*]:'9#-'4#*PX**Z3--3?*(5#*M$D#"4* b,%'c,-%.#$*#),%D'#-D%="('/D"%="#$%.,*#7,(0=,%C"0$,%0=%=",% 7,D#--#-DL%0-.%#=$%$*'&-,$$%+0-%*,0.%/$%='%="#-)%#=I$%-'=%&'()#-DG%% !"#$%#$%0%4#$=0),%="0=%+0-%*'+)%B'/%#-='%B'/(%+/((,-=%$)#**$,=G% % _-+,%=",%C06,(-%,-=,($%B'/(%/-+'-$+#'/$%0-.%7,+'4,$%4'(,% "07#=/0*%#=%D,=$%A0$=,(L%$4''=",(%0-.%,0$#,(G%!"#-)%'A%B'/(%,0(*B% C(0+2+,%0$%1"&+1,%*"2,$",1'$,3-%$G% % 5$%B'/(%C('a+#,-+B%#-+(,0$,$%B'/I**%$,,%=",%C/(C'$,%7,"#-.%=",% $=,C$G%5=%="0=%C'#-=%B'/%+0-%7,%4'(,%'C,-%0-.%.,3,*'C%B'/(% '&-%$=B*,L%$'%*'-D%0$%#=%+'-2-/,$%='%#-+'(C'(0=,%=",%C/(C'$,G%
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  • 19. © Mike Rother! PRACTICING PDCA! YV% G#-#/(*Y*2#32-#*$49*Y*;3/:+*2"3/#++#+* i'(%B'/(%#-#20*%C(0+2+#-DL%$,=%/C%0%SC,($'-%('=02-D%C,,(+'0+"#-D% 4'.,*%0$%$"'&-%",(,G%%E(#-=%="#$%C0D,%0-.%&(#=,%#-%=",%-04,$%'A%=",% C,($'-$%0-.%C('+,$$,$G%%9#4C*,%C('+,$$,$%0(,%7,$=%A'(%7,D#--,($G% _3(#X%%:0=,(L%'-+,%H4C('3,4,-=%W0=0%$)#**$%0-.%+'0+"#-D%"03,% 7,,-%.,3,*'C,.%#-%B'/(%'(D0-#X02'-L%=",%1'0+"f:,0(-,(%('*,% &#**%/$/0**B%0*$'%7,%0%(,C'(2-D%(,*02'-$"#CG%
  • 20. © Mike Rother! PRACTICING PDCA! [Z% +#*(5#+#*i*(33-+*'4*)3:"*!3$/5'46*!)/-#+* M,!.*!)/-#+*e#/3"9* E5#*Q*h:#+%34+* +#9*C)*(5#*R#$"4#"* +#9*C)*(5#*!3$/5*
  • 21. © Mike Rother! PRACTICING PDCA! [Y% 1*#+)%'-%=",%*#-)%'(%#**/$=(02'-%7,*'&%='%.'&-*'0.%0%C.A%a*,%="0=% #-+*/.,$%7'="%EF15%=''*$j% % &&&C,($'-0*G/4#+"G,./fk4('=",(fW5!5li#*,$f>ml10(.GC.A% ,3?4-3$9*(5#*i*(33-+*43?*
  • 22. © Mike Rother! PRACTICING PDCA! [[% A5$(*(5#* R#$"4#"*,3#+* E5#*R#$"4#"*2-$4+*aC#;3"#b*$49*"#k#/(+*34*a$7#"b*5'+*l5#"* +(#2+*(3?$"9*(5#*($"6#(*/349'%34*m*34#*+(#2*$(*$*%1#*m* C)*"#/3"9'46*(5#1*'4*(5#*M,!.*!U!R^G*e^!fe,*+53?4* 34*(5#*4#>(*2$6#*
  • 23. © Mike Rother! PRACTICING PDCA! [S% For the Learner
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  • 26. © Mike Rother! PRACTICING PDCA! [?% 5-%,KC,(#4,-=%#$%0%*,0(-#-D%,KC,(#,-+,%="0=%.',$-I=%-,+,$$0(#*B% #-3'*3,%40)#-D%0%+"0-D,%#-%=",%A'+/$%C('+,$$G%di/(=",(%0-0*B$#$P% '(%dD'%0-.%$,,P%+0-%7,%0-%,KC,(#4,-=L%0$%*'-D%0$%0%C(,.#+2'-%'A% d&"0=%=",%:,0(-,(%,KC,+=$P%#$%40.,%'-%=",%EF15%1B+*,$%<,+'(.G% E5"##*9'O#"#4(*8'49+*3;*M,!.*#>2#"'1#4(+*
  • 27. © Mike Rother! PRACTICING PDCA! [@% 9#-+,%B'/%+0-%'-*B%$,,%=",%-,K=%=(/,%'7$=0+*,%0c,(%B'/%=0),% 0%$=,CL%.'%=",%,KC,(#4,-=%-'&%&#="%&"0=,3,(%B'/%"03,% E5#*R#$"4#"*+53:-9*/349:/(*#$/5*#>2#"'1#4(* $+*/5#$2-)*$49*o:'/8-)*$+*23++'C-#*
  • 28. © Mike Rother! PRACTICING PDCA! [R% 5%C*0--,.%$=,C%#$%0%"BC'=",$#$%="0=I$%7,#-D%=,$=,.G%5c,(%,0+"% ,KC,(#4,-=%=",%:,0(-,(%(,p,+=$%7B%$=/.B#-DL%/C.02-D%0-.% C(,C0(#-D%A'(%=",%-,K=%+'0+"#-D%+B+*,G% e^ZR^!E0f_* E5#*;3--3?=:2*$7#"*#$/5*#>2#"'1#4(* @"$("$,!1/$,!)$ I)*03)0$&/)/$*''$ ,!)$K)'(/$13$,!)$ 4567$6D%')/$ L)%"0($
  • 29. © Mike Rother! PRACTICING PDCA! [V% H=I$%=",%!0(D,=%1'-.#2'-L%&"#+"%"0$%0-%0+"#,3,7B%.0=,%0-.%#$% 4,0$/(,07*,L%="0=%7(#-D$%=",%7,-,a=G%i0#*,.%,KC,(#4,-=$%0*'-D%=",% &0B%0(,%/$,A/*%.#$+'3,(#,$%="0=%$"'&%B'/%&"0=%B'/%-,,.%='%A'+/$%'-%='% 0+"#,3,%="0=%D'0*%7B%=",%.,$#(,.%.0=,G%!"#-D$%'++/(%0*'-D%=",%&0B%="0=% $"#c%B'/(%="#-)#-D%0-.%+0/$,%B'/%='%(,3#$,%B'/(%#.,0$G%!"0=I$%-'(40*G% ,34N(*#>2#/(*#&#")*+(#2*(3*C"'46*$*1#$+:"#$C-#*C#4#L(* 10(=''-%7B% F,4,=(#%;0(2-%
  • 30. © Mike Rother! PRACTICING PDCA! SZ% G(#2+*;3"*M"3/#++'46*(5#*e#+:-(+*3;*$4*^>2#"'1#4(* 04+(":/%34+*;3"*(5#*R#$"4#"* a.b *e#&'#?*)3:"*2"#9'/%34*$49* */312$"#*?5$(*)3:*'4(#49#9*(3* *93*?'(5*?5$(*)3:*$/(:$--)*9'9<* * aSb *G:11$"'K#*(5#*$/(:$-* *"#+:-(+*'4*(5#*@e#+:-(@*L#-9<* * a!b *S$+#9*34*(5$(H*?5$(*9'9*)3:* *-#$"4*$C3:(*(5#*;3/:+*2"3/#++H* *3"*(5#*2"3/#++*3;*'12"3&'46*'([* *_3(#*(5'+*'4*(5#*cA5$(*A#* *R#$"4#9d*L#-9<* * a,b *E$8'46*$--*3;*(5$(*'4H*9#/'9#* *?5$(*)3:*2-$4*;3"*)3:"*4#>(* *+(#2H*$49*?5$(*)3:*#>2#/(*$+* *$*"#+:-(<* !",%:,0(-,(%&#**%(,A,(%='%="#$%#-A'(402'-% #-%=",%1'0+"#-D%1B+*,%
  • 31. © Mike Rother! PRACTICING PDCA! SY% ^3,(B%24,%B'/%40),%0-%0.J/$=4,-=%#-%0%C('+,$$L%#=I$%0%-,&% C('+,$$G%!",%:,0(-,(%$"'/*.%(,0$$,$$%=",%+/((,-=%+'-.#2'-%#-% C(,C0(02'-%A'(%,0+"%+'0+"#-D%+B+*,G% W##2*'4*J'49X* E5#*/:""#4(*/349'%34*?'--*C#*4#?*$7#"*#$/5*#>2#"'1#4(*
  • 32. © Mike Rother! PRACTICING PDCA! S[% S#4#L(+*3;*:+'46*(5#*M,!.*!)/-#+*e#/3"9*
  • 33. © Mike Rother! PRACTICING PDCA! SS% f4-'4#*'4+(":/%34+*;3"*(5#*M,!.*!)/-#+*e#/3"9* !"#$%?4#-/=,%9*#.,10$=%7B%U#**%1'$=0-2-'%=0),$%B'/%="('/D"% =",%$=,C$%='%/$#-D%=",%EF15%1B+*,$%<,+'(.G%1*#+)%'-%=",%*#-)% '(%#**/$=(02'-%7,*'&j% % &&&G$*#.,$"0(,G-,=fU#**1bSf='B'=0)0=0+'0+"#-DC.+0%
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  • 35. © Mike Rother! PRACTICING PDCA! S>% E5#*!3$/5*$+8+*(5#*Z'&#*h:#+%34+*#&#")*M,!.*/)/-#* aE5#*Z'&#*h:#+%34+*p*f4#*!3$/5'46*!)/-#b* 0(N+*$*G^^=!fJM.e^=0_GEe!E*2$D#"4*3;*/3$/5'46*
  • 36. © Mike Rother! PRACTICING PDCA! S?% For the Coach En^*Z0q^*!f.!n0_]=W.E.*h^GE0f_G*
  • 37. © Mike Rother! PRACTICING PDCA! S@% q%!",%i#3,%m/,$2'-$%4'.,*%0%$+#,-2a+% C06,(-%'A%="#-)#-D%0-.%0+2-D% % q%!",%+0(.%#$%B'/(%$+(#C=%A'(%+'-./+2-D% +'0+"#-D%+B+*,$L%='%",*C%B'/%0+M/#(,%=",% "07#=%'A%="#$%C06,(-% % q%!",%1'0+"%0$)$%0**%M/,$2'-$%'-%=",% A('-=%r%70+)%'A%=",%+0(.L%'-,%0=%0%24,L% #-%,0+"%+'0+"#-D%+B+*,G%Q'/%+0-%0*$'%0$)% 0..#2'-0*%M/,$2'-$G% % q%!",%1'0+"%#$%=,0+"#-D%=",%:,0(-,(%0% &0B%'A%="#-)#-D%7B%/$#-D%=",%$04,% C06,(-%'A%,-M/#(B%,3,(B%+'0+"#-D%+B+*,% E5#*Z'&#*h:#+%34*!$"9* !",%C'&,(%'A%=",%i#3,%m/,$2'-$%#$%D(,0=L%&",-%B'/I3,%*,0(-,.% "'&%='%0$)%=",4%0-.%"'&%='%(,$C'-.%='%=",%0-$&,($%B'/%D,=%
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  • 39. © Mike Rother! PRACTICING PDCA! SV% !",%W-'&*,.D,%!"(,$"'*.%#$%=",%C'#-=%0=%&"#+"%=",%:,0(-,(% "0$%-'%A0+=$%'(%.0=0%0-.%$=0(=$%D/,$$#-DG% % E5'+*'+*:+:$--)*?5#"#*(5#*R#$"4#"N+*4#>(*#>2#"'1#4(*?'--*C#<* ,:"'46*$*/3$/5'46*/)/-#*(5#*!3$/5*+53:-9*-'+(#4*;3"* (5#*6&00)3,$M3"#')(-)$@!0)/!"'($
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  • 41. © Mike Rother! PRACTICING PDCA! &&&C,($'-0*G/4#+"G,./fk4('=",(fW5!5li#*,$f1'0+"#-Dl1B+*,l^K04C*,GC.A% `Y% Q'/%+0-%(,3#,&%$'4,%,K04C*,%+'0+"#-D%+B+*,$%'-*#-,% e7B%s,(.%5/*#-D,(gG%1*#+)%'-%=",%*#-)%'(%#**/$=(02'-%7,*'&j% ^>$12-#*!3$/5'46*!)/-#+* R#$"4#"* !3$/5* i49* !3$/5*
  • 42. © Mike Rother! PRACTICING PDCA! `[% !",%:,0-%+'44/-#=B%C('4'=,$%4-%5&+1,267,89',:('%;%0$%0% 4,0-$%='%",*C%D,=%='%=",%(''=%+0/$,%'A%0%C('7*,4G%%!"#$%#$%0% =,04%7(0#-$='(4#-D%=,+"-#M/,L%-'=%0%+'0+"#-D%=,+"-#M/,G% % HA%0%1'0+"%0$)$%0%:,0(-,(%4267;%#=%+0-%,0$#*B%A,,*%+'-A('-=02'-0*% (0=",(%="0-%+'-$=(/+23,L%,$C,+#0**B%#A%4267;%#$%0$),.%(,C,0=,.*BG% % 5$%0%+'0+"%B'/I(,%0$)#-D%M/,$2'-$%='%",*C%B'/%9^^%=",%:,0(-,(I$% +/((,-=%="#-)#-D%C06,(-L%0-.%A'(%="0=%C/(C'$,%#=%40B%7,%7,6,(% ='%$0BL%4<'**,(',("/',-0"#$===;, S#*/$"#;:-*$+8'46*cN!D9O$
  • 43. © Mike Rother! PRACTICING PDCA! `S% !3$/5'46*!)/-#*,3N+*$49*,34N(+*
  • 44. © Mike Rother! PRACTICING PDCA! ``% !3$/5'46*!)/-#*,3N+*$49*,34N(+*
  • 45. © Mike Rother! PRACTICING PDCA! `>% _fA*0ENG*fq^e*Ef*Uf* H**/$=(02'-%A('4,>-7?%,@/&.5,@*"1,
  • 46. © Mike Rother! PRACTICING PDCA! `?% .4*04&'($%34*(3*G($"(*M"$/%/'46% !'%.,3,*'C%EF15%$)#**%8%*#),%0-B%$)#**%8%B'/%-,,.%='%C(0+2+,% C0(2+/*0(%C06,(-$%.,*#7,(0=,*BL%/-2*%=",B%7,+'4,%"07#=/0*G% E(0+2+,%(,&#(,$%=",%7(0#-G% % 5+M/#(#-D%-,&%$)#**$%0-.%.,3,*'C#-D%0%4'(,%$+#,-2a+%4#-.$,=% ="('/D"%C(0+2+,%#$%"0(.%&'()%A'(%7'="%=",%:,0(-,(%0-.%=",% 1'0+"G%U/=%0c,(%B,0($%'A%=(B#-D%='%&()*'('+$%:,0-L%#=t$%0% C*,0$/(,%='%D'%#-%0%7,"03#'(0*%.#(,+2'-%0-.%&#=-,$$%C,'C*,t$% ,B,$%*#D"2-D%/C%0$%&,%(,0*#X,GGG%&,%+0-%0+"#,3,%+"0**,-D#-D% A/=/(,$=0=,%:,0-%'7J,+23,$L%0-.%40-B%'=",(%D'0*$G%
  • 47. © Mike Rother! PRACTICING PDCA! `@% E5#+#*M,!.*2"$/%/#*"3:%4#+*$"#*;"$/($-* 5**%*,3,*$%#-%0-%'(D0-#X02'-%+0-%C(0+2+,%=",$,%('/2-,$%='%.,3,*'C% EF15%4#-.$,=%0-.%$)#**L%0CC*B#-D%=",4%='%$40**%#$$/,$%&#="%$"'(=% EF15%+B+*,$%eA'(%7,D#--,($g%'(%*0(D,(%#$$/,$%&#="%*'-D(0-D,%+B+*,$G% % !",%C06,(-$%'A%=",%>%m/,$2'-$L%EF15%1B+*,$%<,+'(.%0-.%1'0+"#-D% 1B+*,$%+0-%7,%/$,.%/C0-..'&-%0-%'(D0-#X02'-G%!"#$%40),$% $,-$,%$#-+,%4#-.$,=L%"07#=$%0-.%+/*=/(,%0(,-I=%,0$#*B%+"0-D,.G%Q'/% $"'/*.-I=%C(0+2+,%'-,%C06,(-%#-%0-%0(,0%'A%0-%'(D0-#X02'-%0-.%0% .#h,(,-=%C06,(-%#-%0-'=",(%C0(=%'A%=",%'(D0-#X02'-G%
  • 48. © Mike Rother! PRACTICING PDCA! `R% f&#"*%1#*)3:*/$4*($'-3"*(5#+#*"3:%4#+* (3*+:'(*)3:"*3"6$4'K$%34* ^3,(B%'(D0-#X02'-%#$%/-#M/,L%0-.%,0+"%/*240=,*B%(,M/#(,$% $*#D"=*B%.#h,(,-=%C(0+2+,%('/2-,$G%!",%:,0-%+'44/-#=B%"0$% *,0(-,.%'-*B%=''%&,**%="0=%$#4C*B%7,-+"40()#-D%0-.%+'CB#-D% &"0=%'=",(%'(D0-#X02'-$%.'%#$%-'=%,h,+23,G% % u'&,3,(L%=",%a($=%$=0D,%'A%B'/(%C(0+2+#-D%#$%='%=(B%='%.'%=",% ('/2-,$%,K0+=*BG%HA%B'/%C(0+2+,%.0#*B%0-.%D0#-%$'4,% C('a+#,-+B%B'/I**%07$'(7%=",%$+#,-2a+%*'D#+%7,"#-.%=",$,% ('/2-,$G%5=%="0=%C'#-=%B'/%+0-%0.0C=%=",4%='%B'/(%$#=/02'-G% % UB%#-#20**B%$,v-D%*#4#=$%'-%C(0+2+,%#4C('3#$02'-%B'/I**% 0+M/#(,%0%$,-$,%A'(%=",%,$$,-+,L%&"#+"%=",-%0**'&$%B'/%='% "0-.*,%.#3,($,%$#=/02'-$%$)#**A/**BG%
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  • 50. © Mike Rother! PRACTICING PDCA! >Z% Best Wishes!
  • 51. © Mike Rother! PRACTICING PDCA! >Y% @!*38$R"&*(3<<<% !%%U#**%1'$=0-2-'% !%%F,--#$%s0&*#)% !%%;0()%<'$,-="0*% <<<;3"*(5#'"*(53:65r:-*$49*'4+'65r:-*'42:(*(3*(5'+*G-'9#G5$"#*