Communications 101 Sarah Kellert, P.E. Contech Engineered Solution s Introduction  Oklahoma State Graduate Go Pokes!!  6 Years Consulting Bridge and Dam Design  Hobbies – Family/Friends  12 Years Technical Sales and Marketing • Presentation Skills Topics for Discussion • Email Content and Format • Meeting Etiquette • Resume Building Presentation Skills Presentations • Small Voice vs. Big Voice • To Read or Not To Read • Blocking and Movement • Gestures – Meaningful or Excessive • You: The Expert [Add a graphic that provides evidence of what you learned] Small Voice vs. Big Voice Presentations • Small Voice vs. Big Voice • To Read or Not To Read • Blocking and Movement • Gestures – Meaningful or Excessive • You: The Expert [Add a graphic that provides evidence of what you learned] To Read vs. Not To Read READING YOUR NOTES OR SLIDES Visuals are processed 60,000 times faster than text. – 3M Presentations • Small Voice vs. Big Voice • To Read or Not To Read • Blocking and Movement • Gestures – Meaningful or Excessive • You: The Expert [Add a graphic that provides evidence of what you learned] Blocking and Movement Presentations • Small Voice vs. Big Voice • To Read or Not To Read • Blocking and Movement • Gestures – Meaningful or Excessive • You: The Expert [Add a graphic that provides evidence of what you learned] Gestures – Meaningful or Excessive Presentations • Small Voice vs. Big Voice • To Read or Not To Read • Blocking and Movement • Gestures – Meaningful or Excessive • You: The Expert [Add a graphic that provides evidence of what you learned] You: The Expert Meeting Etiquette Meeting Etiquette • YOUR PHONE! • Body Language and Seating • Hearing vs. Listening • Seating Your Phone/Device/Watch “Before a job interview or business meeting, replace your phone with a newspaper.” Meeting Etiquette • YOUR PHONE! • Body Language and Seating • Hearing vs. Listening • Seating Body Language Negative • Arms Crossed • Legs Crossed Away • Frowning • Touching Face/Nose/Ears • Fidgeting • Overexuberance Positive • Hands in Pocket • Facing Person/Leaning Towards • Smiling/Nodding • Hands Open in Agreement • Mirroring Their Actions • Strong Handshake Seating Diffuse a situation by aligning yourself side-by-side with a person. Sit in collaboration with your team or constituent. Meeting Etiquette • YOUR PHONE! • Body Language • Hearing vs. Listening Hearing vs. Listening Hearing is simply the act of perceiving sound by the ear. If you are not hearing- impaired, hearing simply happens. Listening, however, is something you consciously choose to do. Listening requires concentration so that your brain processes meaning from words and sentences. Email Content and Format Email Content – The “NOs” • Emoticons or Shortened Phrases • Anything Negative or Used Against You Legally • Emotional Responses or ...

1. Communications 101
Sarah Kellert, P.E.
Contech Engineered
Solution
s
Introduction
Go Pokes!!
and Dam Design
– Family/Friends
and Marketing

2. • Presentation Skills
Topics for Discussion
• Email Content and Format
• Meeting Etiquette
• Resume Building
Presentation Skills
Presentations
• Small Voice vs. Big Voice
• To Read or Not To Read

3. • Blocking and Movement
• Gestures – Meaningful or Excessive
• You: The Expert
[Add a graphic that provides
evidence of what you learned]
Small Voice vs. Big Voice
Presentations
• Small Voice vs. Big Voice
• To Read or Not To Read
• Blocking and Movement
• Gestures – Meaningful or Excessive

4. • You: The Expert
[Add a graphic that provides
evidence of what you learned]
To Read vs. Not To Read
READING
YOUR NOTES
OR SLIDES
Visuals are processed 60,000 times faster than text. – 3M
Presentations
• Small Voice vs. Big Voice
• To Read or Not To Read
• Blocking and Movement

5. • Gestures – Meaningful or Excessive
• You: The Expert
[Add a graphic that provides
evidence of what you learned]
Blocking and Movement
Presentations
• Small Voice vs. Big Voice
• To Read or Not To Read
• Blocking and Movement
• Gestures – Meaningful or Excessive
• You: The Expert

6. [Add a graphic that provides
evidence of what you learned]
Gestures – Meaningful or Excessive
Presentations
• Small Voice vs. Big Voice
• To Read or Not To Read
• Blocking and Movement
• Gestures – Meaningful or Excessive
• You: The Expert
[Add a graphic that provides
evidence of what you learned]

7. You: The Expert
Meeting Etiquette
Meeting Etiquette
• YOUR PHONE!
• Body Language and Seating
• Hearing vs. Listening
• Seating
Your Phone/Device/Watch
“Before a job interview or business meeting, replace your phone

8. with a newspaper.”
Meeting Etiquette
• YOUR PHONE!
• Body Language and Seating
• Hearing vs. Listening
• Seating
Body Language
Negative
• Arms Crossed
• Legs Crossed Away
• Frowning
• Touching Face/Nose/Ears
• Fidgeting
• Overexuberance Positive

9. • Hands in Pocket
• Facing Person/Leaning Towards
• Smiling/Nodding
• Hands Open in Agreement
• Mirroring Their Actions
• Strong Handshake
Seating
Diffuse a
situation by
aligning yourself
side-by-side with
a person.
Sit in
collaboration
with your team
or constituent.

10. Meeting Etiquette
• YOUR PHONE!
• Body Language
• Hearing vs. Listening
Hearing vs. Listening
Hearing is simply the act of
perceiving sound by the ear. If
you are not hearing-
impaired, hearing simply
happens.
Listening, however, is something
you consciously choose to

11. do. Listening requires
concentration so that your brain
processes meaning from words
and sentences.
Email Content and Format
Email Content – The “NOs”
• Emoticons or Shortened Phrases
• Anything Negative or Used Against You Legally
• Emotional Responses or Sticky Situations
• Write, Read, Walk Away, Reread, Edit
• Pick up the Phone and Call
• Undermining Words
• “I’m sorry to bother you, but…”

12. • Resignations
Email Format
Resume Building
Resume – Bad Example
Resume – Good Example
• Consistent Formatting
• Verb Tense
• One Page

13. • Eye-Appeal
• Concise and Descriptive
Summary
Summary
• Practice, practice, practice and YOU CAN
be a Presentation BOSS!
• In meetings, Body Language speaks louder
than words. Show Respect!
• Emails are meant to pass along information.
Leave personal conversations to phone
calls!
• Your Resume is your first impression – make
it stick!

14. Questions
Sarah Kellert, P.E.
Contech Engineered