5. Problem domain
• Business operations relies heavily on IT
• IT getting ever increasingly complex
• Correlating IT outages to business impacts
6. Problem domain
• Business operations relies heavily on IT
• IT getting ever increasingly complex
• Correlating IT outages to business impacts
• IT team expected to “do more with less”,
measured with business KPIs
7. Problem domain
• Business operations relies heavily on IT
• IT getting ever increasingly complex
• Correlating IT outages to business impacts
• IT team expected to “do more with less”,
measured with business KPIs
• From reactive (fire-fighting) to pro-active
management mindset
8. Who are we?
• Singapore-based, incorporated in 2002, HQ
in Singapore, with regional offices in China
and Thailand
• Provider of IT infrastructure monitoring
solutions and services
• CompanyIT organisations with cost-effective
“Equipping
mission statement
end-end Service Assurance solutions to shorten
response time, reduce operations overheads and
improve IT services levels to end-users”
11. Our offerings
• Enterprise-wide IT monitoring products and
services (install, support and customize)
• Monitoring-as-a-Service
12. Our offerings
• Enterprise-wide IT monitoring products and
services (install, support and customize)
• Monitoring-as-a-Service
• Cloud-based monitoring service
13. Our offerings
• Enterprise-wide IT monitoring products and
services (install, support and customize)
• Monitoring-as-a-Service
• Cloud-based monitoring service
• Key objectives: “Keeps IT Running”
17. What is NetGain EM?
• World’s first patented intelligent, plug-and-
play IT monitoring appliance
18. What is NetGain EM?
• World’s first patented intelligent, plug-and-
play IT monitoring appliance
• Pro-actively & automatically measures and
monitors entire IT infrastructure
19. What is NetGain EM?
• World’s first patented intelligent, plug-and-
play IT monitoring appliance
• Pro-actively & automatically measures and
monitors entire IT infrastructure
• Detects performance bottlenecks and
failures
20. What is NetGain EM?
• World’s first patented intelligent, plug-and-
play IT monitoring appliance
• Pro-actively & automatically measures and
monitors entire IT infrastructure
• Detects performance bottlenecks and
failures
• Alerts IT team of outages
(or even before it happens!)
25. What’s unique here?
• All-in-one functionality that monitors
almost everything
• Correlate IT outages to into business alerts
26. What’s unique here?
• All-in-one functionality that monitors
almost everything
• Correlate IT outages to into business alerts
• Close to zero deployment time
27. What’s unique here?
• All-in-one functionality that monitors
almost everything
• Correlate IT outages to into business alerts
• Close to zero deployment time
• Fully web-based interface (extremely easy
to use) accessible anytime, anywhere!
28. What’s unique here?
• All-in-one functionality that monitors
almost everything
• Correlate IT outages to into business alerts
• Close to zero deployment time
• Fully web-based interface (extremely easy
to use) accessible anytime, anywhere!
• Flexible and customizable architecture
29. Who is using?
• >100 med-large enterprises, across China, Singapore
and several Asean countries
• Recent success:
The only monitoring solution to monitor entire Games IT infrastructure for the recent Singapore
2010 Youth Olympic Games
• Biggest deployment to date:
Beijing 2008 Olympic Games, 50+ EM appliances to monitor > 15000 devices
• Established for 8 years in China, key customers in
Govt, Telco, Finance, Energy and other sectors
SIPO, CNNIC, China Mobile, China Sinopec, China Telcom, People’s Bank of China, GZ Power
Utility, and etc...
• Local customers includes
YOG, Chartis (formerly AHA), NTU, Republic Poly, Panasonic Singapore, Mount Alvernia Hospital
33. Value proposition
• Shorter response and turn-around times
• Less downtimes
• Visibility on business availability based on IT health
34. Value proposition
• Shorter response and turn-around times
• Less downtimes
• Visibility on business availability based on IT health
• Improved IT end-users’ satisfaction levels
35. Value proposition
• Shorter response and turn-around times
• Less downtimes
• Visibility on business availability based on IT health
• Improved IT end-users’ satisfaction levels
• Improve “lives”
