We are a 17 year old IT Managed Services Provider company called Shield Watch/Citrus Computers based out of Tampa, FL. We provide IT Managed Services, VOIP Consulting, Web Development/SEO services to the SMB market. A few things about the company: Why Should You Shield Watch IT Services? • 17 Years in Business • 91% Customer Retention over the 17 Years • 94% Customer Satisfaction Rating over the 17 Years • 96% of customers will enthusiastically recommend our services to others • 16 Certified Technical Engineers • Each Engineer has an average of 12 years of technical experience • 24/7 Phone Support • 20+ Employees on sta? ready to tackle your IT issues! • 2-Hour Onsite Guaranteed Response Time • VMware Professional Certified • Microsoft Office365 Providers • Microsoft Certified Partners

1. COMPANY OVERVIEW
Worry free IT, Obsessive Customer Support

2. ABOUT US
• 17 Years in Business
• 91% Customer Retention over the 17 Years
• 94% Customer Satisfaction Rating over the 17 Years
• 96% of customers will enthusiastically recommend our services to others
• Certified Technical Engineers
• Each Engineer has an average of 12 years of technical experience
• 24/7 Phone Support
• 20+ Employees on staff delivering Obsessive Customer Support
Shield Watch ®
2013

3. OUR SERVICES
Shield Watch ®
2013

4. ENGAGEMENT
PILLARS
Strategy
Affordability
Shield Watch ®
2013
Collaboration
Accountability

5. WHY IT MANAGED SERVICES?
Proactive IT
Management
Reduce Cost
by 25% or
more
Improve
Employee
Productivity
Predictable
Fixed Cost
Increase
Service
Levels
Shield Watch ®
2013
• 80% companies have reduced their
IT costs by 25%
• 13% companies have reduced their
IT costs by 50%
• Predictable Fixed Cost
• Significantly increase Service Levels
• Avoid IT Emergencies
• Improve Employee Productivity
• Achieve greater ROI from your
IT Investments

6. ACCOUTABILITYACCOUNTABILITY
MANAGED SERVICES
• Monthly Network Health Report
• Monthly Report on Help Desk Tickets
• Online Client Portal
• Monthly Report on Hardware Health
• Complete Maintenance Report
Shield Watch ®
2013

7. IT MANAGED SERVICES FOR SMBs
Proactive
Virus
Protection
Proactive
Network
Management
Your Own
IT Help Desk
Shield Watch ®
2013
Virtualization
Proactive
Hardware
Management &
Repair
Backup &
Disaster
Recovery
• Engineered for “PEACE OF MIND”
• One Set Monthly Price based on your size
• All your IT issues are covered
• Proactive IT Management
• 24/7 IT Help Desk
• Talk to a Live Tech for support
• Hardware Repair
• Monthly Accountability Report

8. WEB DEVELOPMENT/SEO SERVICES
• 11 Years in Web Development & SEO Services
• 700+ Websites/Web Applications Developed
• Average Experience of Web Developers – 13 Years
• ISO 9001:2008 Certified
• Development Platforms:
Shield Watch ®
2013

9. OBSESSIVE CUSTOMER SUPPORT FOR 17 YEARS
How would you rate our response time for your IT issues?
9.18
How satisfied are you with our overall IT services?
9.21
How likely are you to recommend our IT services to others?
9.39
Unacceptable
Shield Watch ®
2013
10
9
1
Obsessive
* Actual survey results compiled from company start to December 31st 2013.

10. AFFORDABILITY
• Priced for Small & Medium
Businesses
• Bring your own device
• We’ll maintain your existing
equipment
• Flexible Payment Plans
• Tremendous Value for the $$$
• Pay for Performance Model

11. GET
WWW.SHIELDWATCH.COM
SALES@SHIELDWATCH.COM
(813) 926-9672
Shield Watch ®
2013