2. WR1 OVERVIEW
SAP Orientation
SAP Waste & Recycling One provides an easy to use,
configurable set of dashboards and reporting tools
where the user resides, completing common tasks
while being alerted to variances in set rules within their
area of process responsibility.
Licenses and comprehensive authorisations determine
what the user has access too. Drop down menus,
modular areas and ad-hoc drag and drop reporting
functions allow for quick access throughout the
software; while the golden arrows situated on fields
throughout the software allow the user to drill-down
through the entire end-to-end business process.
Business Partner
Master Data
Customer & Supplier Interaction Centre
(CIC)
The Business Partner, Customer and Supplier
Interaction Centre is at the very core of SAP and WR1.
This is where key Master Data for each Business
Partner is held; providing access to core data for
each component of the integrated software solution.
Contacts, addresses, job sequences and PO Numbers
are held here and made available to the Work Order;
from operations through to billing in core finance.
Payment terms, bank details, account balances and
general ledger account details are all set up as
master data. This allows automated journal entries
to be made and ensures correct payments and
accounting procedures.
As a core component of the software, operations,
pricing, accounting, contracts, forecasting, CRM or
service functions can all be accessed from the CIC.
3. WR1 OVERVIEW
Contracts &
Forecasting
Contracts and forecasting manages the materials to
supply and provides basic forecasting functionality
within the contract period.
Contract line items are set up for inbound and
outbound materials. Every time there is a weighbridge
transaction with the business partner it is “called off”
from the contract, leaving a balance to supply.
Pricing information is maintained in the contracts by
use of the Customer and Supplier Item Pricing (CIP/
SIP) tool. The CIP/SIP determines prices for materials,
haulage, units of measure, containers used and
distances – on an individual business partner basis.
Batch update and copy tools provide quick, easy
methods to make incremental percentage or monetary
unit changes.
PreBook Instruction
Manager
The PreBook Instruction (PBI) is the engine that
automates the scheduling of regular, cyclical jobs.
Each instruction can be set up to automatically
generate the Work Order Row (WOR); detailing
everything that would be entered on the WOR such
as customer, supplier, site, job types, frequencies and
route planned into.
Billing costs and charges continue to be automatically
generated, according to the start and end time of the
user-defined instruction.
4. WR1 OVERVIEW
Work Order Row
The Work Order Row (WOR) or Work Order is the focal
point for the job instruction.
It contains customer/supplier detail such as the order
type, container, vehicle, planning and actual dates and
times, sales and purchase orders to be raised from the
instruction, disposal and haulage charges, expected
quantities and any additional charges or penalties to
be added.
The WOR details purchase, disposal, carrier and license
costs; with sites, PO reference details and activities
for follow-up action appended, EG: records for
assignment, tracking or audit for customer service or
billing requirements.
The WOR details line-level profitability for complete
transparency and clarity of costs and charges before
the job has taken place. Reporting is generated
automatically from the WOR according to material
type, with the WTN and driver job details available for
task completion on mobile devices using SmartWorld.
Order Schedule
Manger (OSM)
The Order Schedule Manager (OSM) details the jobs
listed for that required time period; filtered
by a number of user-defined parameters on the
header detail.
The layout of the OSM can be customised according
to the columns required. A colour-coded “traffic light”
display details the status of the WOR by planned or
actual time and date; presenting an intuitive status
report that highlights late, delayed or unassigned jobs.
5. WR1 OVERVIEW
Service Call
The Service Call is part of Waste & Recycling One’s
extensive, embedded CRM functionality.
The Service Call is a more formal method of taking
notes against a customer or supplier transaction,
service schedule or contract to supply. The Service Call
provides Service Level Agreements (SLA’s), activity
assignment, call queues, status, task scheduling,
response and resolution timings.
A solutions template provides direction when handling
business partner problems; enabling a rapid, cost-
effective and continuous process in accordance with
the SLA.
Extensive reporting and activity management comes as
standard; allowing monitoring and reporting on team
activities to enhance customer service and ensure all
queries are met in a timely manner.
Route Planner
Route Planning allows the assignment of jobs to a
predefined route and sequence, according to job type
and vehicle capacity. Routes can be formatted by
specifying route details, materials and container types,
vehicle, driver and schedule. Unassigned jobs appear
in the bottom left window, ready to be dragged onto a
suitable route.
Once assigned, sequences can be altered to take
into consideration any dynamics in the field. Once
complete, the route can be dispatched to an
optimisation engine for further refinement, sent to a
mobile device via SmartWorld for in-field operations
management or printed on driver route sheets.
6. WR1 OVERVIEW
Vehicle Schedule
Manager
The Vehicle Schedule Manager administers the variety
of jobs assigned to a particular vehicle; based on job
type, container, route and capacity.
Jobs can be monitored via the assigned vehicle;
including route, order date, order status, sales,
purchase status and Work Order Row (WOR) details.
Reporting can be driven from the VSM form;
including Duty of Care documentation, Vehicle/Driver
Worksheets and a location snapshot of the vehicle
based on the last completed position.
The Disposal Order
The Disposal Order or “Weighbridge Screen” is an
‘inbound’ order. The Disposal Order (DO) is utilised to
manage inbound materials across single or multiple
depots, based on the Contract/Forecast and Work
Order that was scheduled prior to arrival.
The Disposal Order can also be utilised for quick and
easy entry of cash and ad hoc orders that haven’t
been scheduled. Drawing through Master Data from
material and price to populate the DO ensures all
weighbridge transactions are quick and correct.
From the DO, Purchase and Sales Documents can be
raised automatically and assigned to Journal entry and
ledger account determination, with automated project
accounting as standard.
ISB Global has also developed the DO in SmartWorld
as an integrated mobile cloud application to SAP/WR1,
allowing greater ease of use and deployment where a
dedicated connection is unavailable.
7. WR1 OVERVIEW
Billing Manager
The Billing Manager is the process that monitors
operational activities as they are passed over
to finance.
Once the Disposal Order is complete the Sales,
Purchasing and related Invoices can be raised.
The Purchase or Sales Orders and invoices can be
generated automatically (or manually depending on
user preferences) or highlighted as a group to generate
the appropriate documents.
Once completed, there can also be an additional
authorisation phase generated by the Profitability
Report. This report acts as a final check for selected
transactions that are tagged with authorisation IDs
and passed through. Alternatively, alerts can be
triggered if profitability thresholds have been breached.
Sales & Purchase
Order Manager
The Sales & Purchase Order Manager offers an
additional process stage to manage the raising of sales
and purchasing documentation.
Filters allow the user to search on a variety of
attributes on the Work Order, to allow for timely billing.
Users can also choose between fully automated or
manual settings to raise orders according to customer,
supplier and Work Order type.
Draft Purchase Orders can also be raised for additional
authorisation process checks with audit trail available
if necessary.
8. WR1 OVERVIEW
Mass Sales Order
Manager
The Sales Order Manager allows sales documentation
to be raised collectively, speeding up or automating the
sales order process when required.
Filters allow for search and selection across a variety of
attributes of the Work Order; enabling additional levels
of checks before dispatching to Accounts Receivable.
Invoices can be raised automatically or manually, as a
part of an integrated financial and accounting process.
Core Finance
Financial and accounting processes form a part of the
Waste & Recycling One software. A unique proposition
that allows for a seamless billing process, from
operations through to finance, with automated project,
cost, nominal ledger and accrual accounting rules in
place. Journal entries are both controlled by master
data and checked automatically against tolerance
parameters before committing to finance processes.
The result is timely, efficient and correct billing,
comprehensive audit trails and instantaneous
reporting, providing essential detail on key operating
metrics for the business.
9. WR1 OVERVIEW
CRM & Activity
Management
Customer Relationship Management (CRM)
functions are embedded throughout SAP Waste
& Recycling One.
Sales prospect management includes user-defined
sales stages for greater control over the selling cycle
and caters for quotes in the form of draft Work Orders.
Diary management is maintained throughout a range
of user-defined activities. Bi-directional integration with
Microsoft Outlook allows for the synchronisation of
emails, tasks, calendars and contacts.
Customer Service modules provides a greater degree
of management and control over contracted service
level agreements and include call queueing, task
scheduling and monitoring of response and resolution
tasks against the SLA.
Output to Excel, Word
& PDF
SAP Waste & Recycling One allows the user to output
data to MS Word, PDF or MS Excel, for further analysis
in a pre-formatted workbook.
Users can choose from the internal email function or
integration with MS Outlook to send emails directly
from SAP via MS Exchange.
SAP Waste & Recycling One is also bi-directionally
integrated with MS Outlook; allowing for
synchronisation and saving of activities for follow up
in SAP while synchronising tasks, contacts and
calendar appointments.
10. WR1 OVERVIEW
Fixed Assets,
Plant Maintenance,
Plant Rental
Fixed Assets & Maintenance (FAMe) manages
the assets and equipment used at a plant; including
the rental or lease to customers and maintenance
by subcontractors.
SAP Waste & Recycling One monitors and automates
Fixed Asset accounting; integrating seamlessly
with accounts payable, receivable, ledger and
inventory. Assets are maintained as Item Master
Data; comprising equipment, parts hierarchies
and warranties. Additional functionality caters for
Maintenance Contracts, Maintenance Work Orders,
Sub-Tasks and Workflow.
Work Orders can be preventative, scheduled or
corrective and can be monitored and reported upon
completion to provide maximum uptime and to drive
key performance indicators on total asset utilisation.
11. WR1 OVERVIEW
Reporting &
Business Intelligence
SAP Waste & Recycling One provides an array of
reporting and business intelligence tools and open
architecture for “self-service” reporting requirements.
Standard reports such as invoices and statements
can be tailored to individual customer requirements,
displaying simple information with logic embedded for
filtering, display and print. Query generator and query
wizard tools allow the user to build comprehensive
reports, saved to their own user environment, allowing
up-to-date interrogation and real-time data analysis.
Drag and drop fields allow for snap-shot relational
information on day-to-day metrics and dashboards
can be configured in user environments to display and
monitor critical process information using dials, gauges
and graphs.
Large volumes of data can be interrogated in seconds
using powerful “in-memory” (SAP HANA) technology
in the cloud; using subscription-based Business
Intelligence tools like SAP Lumira.
As a business automates more processes and users
have more time to analyse the wealth of data
available to them, they may scale to a self-serving
data environment. Data can be interrogated to
provide valuable insights into individual product and
service attributes.
The powerful suite of tools allows for predictive
analysis, data mining, customer behaviour studies and
complex “what if” scenarios. WR1 delivers competitive
advantage by providing enterprise-class business
intelligence for small-business scale investment.
