Silver Touch Technologies provided an automation solution to a major aviation fuel sales client, improving control over product delivery, transparency, stock management, asset tracking, and operational efficiency. The solution streamlined processes, enhanced coordination, and resulted in increased sales for the client. Silver Touch Technologies has a track record of delivering successful software solutions. To learn more about our case studies, please check out our website. https://www.silvertouch.com/

1. CLIENT
BUSINESS
SECTOR
CLIENT
PROFILE
PLATFORM
Bharat Petroleum
Corporation Limited,
Aviation Division.
PSU, Aviation
Sales of aviation
turbine fuels for
Aviation Industry.
WINDOWS
AUTOMATION OF
APRON FUEL
MANAGEMENT
SYSTEM.
Public Sector Aviation Company in India
OVERVIEW
INTRODUCTION
Client Profile : Client provides sales of aviation turbine fuels for major clients in Aviation Industry.
Solution comprising :
Products
Aviation Division (AD)
of Bharat Petroleum
Corporation Ltd.
(BPCL), is to-
Touch screen based all in one data processing units, data capturing devices and data
transfer devices,implementation of software.
AD has Aviation Fuelling Station (AFS) which manages these services as cost center
operations at various located airports.
AFS performs fuelling, defueling services for flights of its scheduled and non sched-
uled clients. It does the services through its dispensers and refullers
which are specially designed for the services.
AD has a full fledged ERP for handling all operations of AFS. BPCL being a leader in
theindustry has always been ahead in implementing and nurturing indigenous solu-
tions for its entire process. Teams/ Committees are formed to study problem areas,
discover possible solutions, conduct trials and implement on success of trails.
The client has enormously proved its efficiency in being the first innovators of the
ideas for its various operation requirements.
SilverTouch Technologies Limited
© copyright 1992-2017 all rights reserved. Property of SilverTouch Technologies Ltd.

2. Public Sector Aviation Company in India
THE PROBLEM
SOLUTION
AD Plans, organizes, monitors and control the services previously through SAP
R3 based upon the manual delivery notes prepared during the fuelling
operations. Quantity of delivery was measured through physical meters
through mechanical registers which show the volume dispensed through
totalizer and batch count.
The officer in charge of the fuelling operations had to call the client to verify the
zero count on the physical meters and verify the start of fuelling operations.
After completion of the operation the data was then manually recorded for the
last totalizer reading, batch count, start – end time, flight name, and officer
in-charge of the flight in four copies. Signature of the client was sought on the
document and a copy of the same was given to client. The second copy was kept
with AFS for records. Third copy was send to regional office for records. Fourth
copy was send to accounts department for verification of delivery and further
process. Manual operations of the Apron Fuel delivery kept a large gap between
the sales and operations teams. AFS officers used to enter the data in SAP and
generate invoices which where shipped by regional offices to the clients. AFS
inputs data of which manages these services as cost center operations at
various located airports.
Problem occurs in reconciliation of the entire supplies, against sales,
performance, utility, maintenance
of assets, and inventory of stocks. Chances of human errors in computing data,
its verification, and results become a complicated process. A transparency was
needed for the entire solution.
As an effort to overcome above mentioned problems, BPCL-AD had decided to go for Automation of Data
capture and process solution. Solution was been conceptualized to provide single integrated platform
through which quantities of fuel delivery is captured in form of FDN.
Looking to the different aspects of service process, requirements of AFS and availability of existing hardware,
We have given integrated hardware & software solution which covers and integrates functionality of data
capturing from physical meters, communicating the data to a data processing device, receiving schedules,
client data from a centralized server, processing the FDN, updating the transaction of server, fetching FDN
number from the server, printing the FDN, and reconciliation of data again with server.
From our implemented software all fuelling in-charge officers selects client data which is then set for fuelling/
defueling operations, data is captured through a interface device from the meters automatically and updated
to the data processing units, which after completion updates to the server and prints FDN. Through a web
based interface the client is able to view all transactions completed until the time he has queried the server.
Vehicles being valuable assets now can be monitored centrally benefiting for assessment of operations of AFS
and control over inventory.
MANUAL
OPERATIONS OF
THE APRON FUEL
DELIVERY
KEPT AT LARGE
GAP
BETWEEN THE
SALES AND
OPERATION
TEAMS.
SilverTouch Technologies Limited
© copyright 1992-2017 all rights reserved. Property of SilverTouch Technologies Ltd.

3. Public Sector Aviation Company in India
BENEFITS
With the help of AFMS solution BPCL AD is able to achieve following benefits
 Better control on delivery of product.
 Transparency achieved in between client and supplier
 Transparency increased in between Stations and head offices for stock purchase and sales
 Immediate updation, intimation of sales to hierarchy, stock management, asset
management.
 Immediate notifications of Cash/Credit sales for accounts department.
 Billing process shortened by 8 hours.
Extended Benefits to clients
 Superior operation convenience
 Smoothened routine tasks for ground staff like check in and check out reporting.
 Health of assets tracked. Loop holes closed ( meter alignments, vehicle usage)
 Fore casting, planning and better asset management achieved resulting in increase in Sales.
 Better co ordination/ environment between officer and ground staff.
SilverTouch Technologies Limited
© copyright 1992-2017 all rights reserved. Property of SilverTouch Technologies Ltd.
This statement of work is proprietar y of SilverTouch Technologies Ltd. and contains trade secrets and confidential infor mation which is solely the property of
SilverTouch Technologies Ltd. This statement of work is intended for inter nal use only. Therefore, it shall not be used,reproduced, copied, disclosed
and transmitted, in whole or in part, without the express consent of SilverTouch Technologies Ltd.
info@silvertouch.com www.silvertouch.com