1. Flawless Field Service
Mobile, Social and Cloud-based Complete Field Service
MOBILE
SCHEDULING
PARTS
CONTRACTS ANALYTICS
SOCIAL
COMMUNITIES
SCHEDULING
Minimize total cost of schedule
without impacting customer
satisfaction
Work Order Management
Create, assign, update and debrief
a field work-order. Capture actual
time and expenses, generate
service reports or final invoices for
customer signature.
Advanced Scheduling
Set up pre-defined rules to
automatically dispatch technicians
to work orders, based on skills,
expertise levels, proximity to the
job and driving distances.
Optimization
Generate an optimized schedule
based on various business needs
using either batch or continuous
workforce optimization.
PARTS
Reduce inventory costs by
minimizing parts leakage and
write-offs
Parts Logistics
Manage inventory data for all types
of parts transactions including parts
requests, RMAs, stock adjustment
or stock transfer. Real-time parts
visibility anywhere, anytime.
Reverse Logistics
Model and manage complex
distribution networks to manage
returns, including global parts
depots, in-country hubs, regional
distribution centers (RDCs), field
stocking locations (FSLs) and
third-party repair centers.
Inventory & Depot Repair
Provide service partners real-time
view into inventory, and initiate
parts transactions. Manage forward
and reverse logistics to and from
your depot repair centers or
warehouses.
Imagine flawless field service.
At ServiceMax, we help
customers of all sizes perfect
their service delivery process,
drive revenue growth, and
not just satisfy customers, but
delight them.
CONTRACTS
Increase revenue by increasing
contract renewals and preventing
warranty leakage
Install Base Management
Track installed products by
individual component or serialized
part level. Manage the complete
history of shipments, installations,
de-installation, and equipment
moves.
Entitlements
Automatically verify entitlements by
product, location and named
contact. View, track, change
warranties and contracts at
customer, product, site and
component level.
Service Plans
Create and manage service
packages centrally with
standardized pricing and travel
policies. Support for multiple
product and labor pricebooks, and
flexible labor pricing options.

2. Visit us online at servicemax.com or call
+44 20 300 48 920
ANALYTICS
Meet your profitability goals with
insights on key operations metrics
that drive the right decisions
Reports
50+ pre-defined reports for various
functions and executives. Define,
setup and embed reports for
work-orders, technician skills, parts
movement and others. Grant
permissions and access control to
any report based on user roles.
Customize reports with simple and
effective, drag and drop, preview
and filtering options.
Dashboards
Leverage dozens of pre-built
dashboards. Create and customize
dashboards that can contain any
number of reports and charts in
user specified format. Push any
report or dashboard to a mobile
device based on user roles and
visibility restrictions.
COMMUNITIES
Ensure transparency and control to
build loyalty and drive service
revenue
Customer Communities
Offer self-service channel for
customers to connect with you – they
can create work orders and view
entitlements, case details and service
history.
Partner Communities
Dispatch work orders directly to
service partners online. Track all
partner activities, including work
orders, parts requests, returns and
warranties. Give partners real-time
insight into the state of their
operations and success metrics.
MOBILE
Anytime, anywhere access to
critical information reduces errors
and decreases repair time
Tablets
Seamless store and forward
capabilities on iPad and other
HTML5-based tablets so
technicians can access customer or
product information or capture
service details remotely, regardless
of internet connectivity.
Smartphones
View, capture all field service
details on site or anywhere on
iPhone, Android or Blackberry. Map
integration so technicians get to
the job on time.
Laptops
HTML5-based app that gives
access to calendars, work orders,
details, service history, inventory
levels, pricing and much more on
Windows 7 or 8 laptop.
SOCIAL
Ensure customer delight on every
call and increase first time fix rates
ServicePulse
Empower field techs to collaborate,
post questions, troubleshoot on
site and keep the home office
up-to-date with what’s going on in
the field.
Ticker
Provide a real-time streaming
update of your business with
visibility to things that matter to
you, as they occur.
ProductPulse
Remote monitoring of devices
notifies you of a service problem
before the customer does.
Proactively react by creating a work
order or dispatching a technician.