2013 Holiday Search Shopping Behaviors Survey conducted by SurveyMonkey Audience in association with MarketingLand.com and SearchEngineLand.com.
Over 400 US respondents share details about their holiday shopping behaviors online and offline / in-store this retail season. Study covers consumer preferences when it comes to desktop vs mobile search, smartphones vs tablet behaviors and consumer opinion on retargeted ads.
Review key findings, examine the raw data and read supporting analysis from the experts at MarketingLand.com and SearchEngineLand.com
Read the companion articles, summarizing the results of the survey below:
Brand Bias: 70% Of Consumers Look For Known Retailers When Doing Product Searches
http://searchengineland.com/brand-bias-70-of-consumers-look-for-known-retailers-when-doing-product-searches-179570
Survey: 3 Out 4 Consumers Now Notice Retargeted Ads
http://marketingland.com/3-out-4-consumers-notice-retargeted-ads-67813
Survey: Majority Use Smartphones In Stores, Not For E-Commerce
http://marketingland.com/survey-smartphones-heavily-used-in-stores-but-not-for-m-commerce-67741
Survey: Majority Use Mobile Search, Find It “Harder Than PC”
http://searchengineland.com/survey-majority-use-mobile-search-engines-but-find-it-harder-than-pc-179741
The Impact of Mobile on Holiday Shopping
https://www.surveymonkey.com/blog/en/blog/2013/12/12/holiday-mobile-shopping-habits/
2. KEY FINDINGS
54% of purchases
happen
BETWEEN
CyberMonday & week
BEFORE Christmas
19% of people shop before thanksgiving,
more than those that shop on black friday & cyber monday combined
black friday is nearly
twice as popular for shoppers as cyber monday
3. KEY FINDINGS
32%
of people
Do
50%
of holiday
shopping
online
12% of people do no shopping online
59% plan on doing the same amount of online shopping as last year
30% plan to do
more
12% plan to do less
4. Smartphone Shoppers
10%
primarily use
mobile apps for
online shopping on
their smartphone
52%
of smartphone owners
use search just as
they do on a
desktop
61% of smartphone owners think search on a phone is harder
18% believe voice search makes it easier
14% buy things on their phones
35% do not buy on their phones because checking out is difficult
5. Smartphone Shoppers
31%
of shoppers do
price comparisons
with online stores
while in a retail
store
41%
of smartphone
owners have online
store apps on their
phones
25% have deal finding apps
25% of smartphone owners prioritize quick loading websites as the most
important feature for shopping online
28% prefer mobile friendly design
6. Purchase INFLUENCE
57%
Rely On
Amazon.com for
Reviews
Known retailer is one of the most important factors in deciding which
organic result to click // Free shipping is a close second
75% of people have noticed retargeting ads
7% of people Say They Have Responded To OFFERS
8% of people have been Reminded to Visit Retailer Site
53% of people have some level of concern about being followed on the web
7. Purchase Influence
women
More likely to use
Facebook for
product
recommendations
Men
Less likely
to notice
retargeting
Google & Amazon are equally popular for gift ideas
Pinterest is almost as popular as Bing
Yahoo is more popular than Bing
8. Survey Analysis & Resources
Brand Bias: 70% Of Consumers Look For Known Retailers When
Doing Product Searches
by Matt McGee
Survey: Majority Use Smartphones In Stores, Not For E-Commerce
by Greg Sterling
Survey: 3 Out Of 4 Consumers Now Notice Retargeted Ads
by Ginny Marvin
Survey: Majority Use Mobile Search, Find It “Harder Than PC”
by Greg Sterling
The Impact of Mobile on Holiday Shopping by Eli Schwartz,
SurveyMonkey Audience
11. Holiday Search Survey
Q2 This year, when do you plan to do the
majority of your holiday shopping?
Answ ered: 399 Skipped: 66
Before
Thanksgiv ing
(before...
Thanksgiv ing
Day (11/28)
Black Friday
(day after
thanksgiv i...
Cyber
Monday
(monday after
thanksgiv i...
Betw een
Cyber
Monday
and the w e...
The final
w eek before
Christmas...
I’m already
done w ith my
holiday...
Other
(please
specify)
0%
20%
40%
60%
80%
100%
Answ er Choices
Responses
Before Thanksgiving (before 11/28)
13.03%
Thanksgiving Day (11/28)
1.25%
5
Blac k Friday (day after thanksgiving) (11/29)
8.02%
32
Cyber Monday (monday after thanksgiving) (12/2)
5.01%
20
Between Cyber Monday and the week before Christmas (12/3 - 12/21)
53.88%
The final week before Christmas (12/22 - 12/24)
7.77%
31
I’m already done with my holiday shopping.
5.76%
23
Other (please spec ify)
5.26%
21
Total
52
215
399
2 / 31
16. Holiday Search Survey
Q7 Which of the following behaviors
describes your mobile phone usage while
in retail stores?
Answ ered: 303 Skipped: 162
I compare
prices of
products...
I look for
offers and
coupons
Find other
stores that
hav e a...
Look for
gift ideas
I call
friends or
family to ...
I send
pictures of
products (...
I scan
barcodes or
"QR" codes
I look for
product
rev iew s
I don't use
my phone
w hile...
0%
20%
40%
60%
80%
100%
Answ er Choices
Responses
I c ompare pric es of produc ts through Amazon or other online retailers
31.35%
95
I look for offers and c oupons
29.70%
90
Find other stores that have a desired produc t in stoc k
17.49%
53
Look for gift ideas
12.54%
38
I c all friends or family to ask their advic e
27.72%
84
I send pic tures of produc ts (or c lothes) to friends for advic e
27.72%
84
I sc an barc odes or "QR" c odes
14.85%
45
I look for produc t reviews
27.06%
82
I don't use my phone while shopping in stores
33.99%
103
Total Respondents: 303
7 / 31
25. Holiday Search Survey
Q16 How do you use your tablet for online
shopping activities?
Answ ered: 176 Skipped: 289
I now use my
tablet more
than my PC...
I use my
tablet w hile
shopping i...
It hasn't
really
changed ho...
I shop and
complete
purchases ...
I shop on my
tablet but
still tend...
0%
20%
40%
60%
80%
100%
Answ er Choices
Responses
I now use my tablet more than my PC for shopping and produc t researc h
19.32%
I use my tablet while shopping in stores
0%
It hasn't really c hanged how I shop or c onduc t produc t researc h
35.23%
62
I shop and c omplete purc hases on my tablet
17.61%
31
I shop on my tablet but still tend to buy things on my PC
27.84%
49
Total
34
0
176
16 / 31
31. Holiday Search Survey
Q21 How have those ads affected your
purchasing decisions?
Answ ered: 312 Skipped: 153
I hav e been
reminded to
rev isit th...
I hav e
responded to
a special...
I ignore them
I am put off
by those ads
0%
20%
40%
60%
80%
100%
Answ er Choices
Responses
I have been reminded to revisit the retailer's website as a result of those ads
8.65%
27
I have responded to a spec ial offer in those ads
7.37%
23
I ignore them
46.15%
144
I am put off by those ads
37.82%
118
Total
312
22 / 31
40. Holiday Search Survey
Q29 Location (Census Region)
Answ ered: 397 Skipped: 68
New England
Middle
Atlantic
East North
Central
West North
Central
South
Atlantic
East South
Central
West South
Central
Mountain
Pacific
0%
20%
40%
60%
80%
100%
Answ er Choices
Responses
New England
7.05%
28
Middle Atlantic
11.84%
47
East North Central
15.87%
63
West North Central
9.32%
37
South Atlantic
18.89%
75
East South Central
3.27%
13
West South Central
7.81%
31
Mountain
7.30%
29
Pac ific
18.64%
74
Total
397
31 / 31