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Challenges and Opportunities: A Qualitative Study on Tax Compliance in Pakistan
Bpm
1.
2. Name: Mansoor Ahmed Chachar
Roll: IT-14-28
Subject: Business process
management
Class: BS-IT (p-iii)
3.
4. Definition
Six Sigma seeks to improve the
quality of process outputs by
identifying and removing the causes
of defects.
5. Six Sigma is a set of techniques, and tools for process
improvement. It was developed by Motorola in 1986.
The term “Six Sigma” was coined by Bill Smith, an engineer
with Motorola
Late 1970s - Motorola started experimenting with problem
solving through statistical analysis
1987 - Motorola officially launched it’s Six Sigma program
Motorola saved more than $ 15 billion in the first 10 years of
its Six Sigma effort
7. Six Sigma Methods
THIS IS ORGANIZATIONAL BASED
THIS IS BASED ON CUSTOMER NEEDS AND
SATIFACTIONS
8. It approach undertaken to improve existing business
process
CONTRL
DEFINE
MEASURE
ANALYSE
IMPROVE
9. 1.Define high-level project goals and the current process.
2.Measure key aspects of the current process and collect relevant data.
3.Analyze the data to verify cause-and-effect relationships. Determine
what the relationships are, and attempt to ensure that all factors have
been considered.
4.Improve or optimize the process based upon data analysis using
various tools
5.Control to ensure that any deviations from target are corrected before
they result in defects.
10. This approach is undertaken when there is a need to
create new design or product:
DEFINE
MEASURE
ANALYZE
DESIGN
VERIFY
11. DMAIC DMADV
Defines a business process.
Measuring current process
Identify root cause of the
recurring PROBLEMS
Improvements made to reduce
defects
Keep check on future
performance
Define customer needs
Measure customer needs &
specification
Analyze options to meet customer
satisfaction.
Model is deigned to meet
customer needs
Model put through simulation
tests for verification